Canceling Chubb Life Insurance: A Step-By-Step Guide

If you're looking to cancel your Chubb life insurance policy, there are a few steps you need to take. Firstly, consider your options carefully, as it's important to ensure you have the necessary coverage in place. However, if you still wish to proceed with the cancellation, you can do so by submitting a request through the Chubb website or mobile app, or by contacting their customer support team directly. The cancellation process typically takes 3-5 working days to complete, and any approved refunds will be processed within 10-30 working days. Remember to review the terms and conditions of your policy before initiating the cancellation process, as there may be specific requirements or consequences associated with ending your coverage.

Chubb's online cancellation form

To cancel your Chubb life insurance policy, you can use the online cancellation form. Here is a step-by-step guide on how to do this:

Step 1: Log in to MyAccount

Go to the Chubb website and log in to your MyAccount. This is an e-Services portal that allows you to manage your Chubb policies. You can access this by registering for an account or logging in with your existing account details.

Step 2: Submit your cancellation request

Once you are logged in to MyAccount, you can submit your cancellation request. It is recommended that you reconsider cancelling your policy to ensure you are covered against unexpected events. However, if you still want to cancel, you can go ahead and submit the request.

Step 3: Wait for the cancellation request to be processed

It usually takes 3-5 working days for Chubb to process a cancellation request. During this time, you may still be charged for your policy due to billing arrangements with the bank. If this happens, don't worry – any premium charges after the cancellation date will be refunded to your account within 30 working days.

Step 4: Receive your refund

After your cancellation request has been approved, it will take 10-30 working days for you to receive your refund.

Please note that there is no premium refund for premiums that have already been paid for the current period up to the date of termination of the policy, or if you have made a claim.

Chubb's customer care contact details

Chubb's customer care team can be contacted by phone or email. The contact details vary depending on the country and the nature of your query.

• For individuals and families with personal lines questions, the support team can be reached at [email protected] or 1-866-324-8222.
• For small businesses, the contact details are [email protected] or 1-833-550-9660.
• If you are a member of the Chubb Customer Service Center, you can call 1-866-972-2727 or email [email protected].
• For Chubb / Colonial / Life Insurance Company queries, call 1-800-444-2363.
• For general enquiries and cancellation requests, contact the Customer Care Specialist at 1-800-88-3226 (Mondays to Fridays, 8:30 am to 5:15 pm, excluding public holidays) or email [email protected].
• For policy-related queries, claims, and cancellations, you can manage your policies via the MyAccount e-Services portal.

Chubb's MyAccount portal

To register for a MyAccount, you will need to provide some personal information, such as your name, email address, and date of birth. Once you have registered, you can log in to the portal using your email address and password.

If you need to make changes to your name, NRIC, or date of birth, you will need to contact Chubb customer service. You can also reach out to customer service if you have any questions or concerns about your policy or the cancellation process.

In addition to the MyAccount portal, Chubb also offers a Client Center login for individuals and families with homeowners insurance, as well as a separate Agent Portal for agents and brokers. These portals provide access to different features and services, depending on the user's needs.

Chubb's billing support

For small business billing support, the phone number is 1-833-550-9660, and the email address is [email protected]. The small business billing support phone line is open Monday to Friday, 8 AM to 8 PM EST.

If you are a Chubb Customer Service Center member and have a service request, you can call 1-866-972-2727 (Monday to Friday, 8 AM to 8 PM EST) or email [email protected].

If you are not a member of the Chubb Customer Service Center, you should contact your agent directly.

For Chubb Insurance Malaysia Berhad, the Customer Care Specialist can be reached at 1-800-88-3226 (Mondays to Fridays, 8:30 am to 5:15 pm, excluding public holidays), or by email at [email protected].

For Chubb Life Insurance in Hong Kong, the Premier Customer Service Center can be reached at +852 2894 9833 or by email at [email protected]. The office is open Monday to Friday, 9:00 am to 6:00 pm, and is closed on Saturday, Sunday, and public holidays.

Chubb's customer service centre

Online

You can cancel your policy online by logging into your MyAccount portal. From there, you can submit a cancellation request, which will typically be processed within 3-5 working days.

Phone

If you would like to speak to someone directly, you can contact the Chubb Customer Care Team by phone. For customers in the US, the number is 866-324-8222, and for customers in Malaysia, the number is 1-800-88-3226.

Email

You can also reach out via email. For US customers, the email address is [email protected], and for Malaysia, it is [email protected].

In-Person

For customers in Hong Kong, there is also the option to visit the Premier Customer Service Center in person. The address is 35/F, Chubb Tower, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong, and the office hours are Monday to Friday, 9:00 am to 6:00 pm.

It is important to note that Chubb may try to discourage you from cancelling your policy, as they want to ensure you are covered against unexpected events. However, if you are sure you want to proceed with the cancellation, you can use any of the methods listed above to initiate the process.

Frequently asked questions