Cancelling Colonial Life Insurance: A Step-By-Step Guide

Colonial Life Insurance policyholders can cancel their coverage by submitting a written request to the attention of Employee Benefits during annual open enrollment. They can also call Colonial Life Insurance Customer Service at 1-800-325-4368 for assistance with plan coverage, premium changes, and other questions. Additionally, policyholders can utilize the Request for Service Form #73712 to initiate cancellations/surrender of their life policy.

Cancelling in writing

To cancel your Colonial Life Insurance, you must submit your request in writing. This is the only method of cancellation accepted by the company.

Colonial Life Insurance requires that you submit your cancellation request in writing to the attention of Employee Benefits during annual open enrollment. This means that you can only cancel your insurance policy during a specific time frame, which is the annual open enrollment period.

Your written request should be addressed to the Colonial Life & Accident Insurance Company, and you can send it via mail or fax. Here is the mailing address:

Colonial Life & Accident Insurance Company

P.O. Box 1365

Columbia, SC 29202-1365

If you need to contact the company regarding your plan coverage, premium changes, or any other questions, you can reach their customer service team by phone at 1-800-325-4368. This phone number is available Monday through Friday, from 8 a.m. to 8 p.m. ET.

Additionally, you can access your Colonial Life Insurance account online or get support from a customer service representative through their website. They also provide a live chat option during business hours.

Contacting Colonial Life Insurance Customer Service

To contact Colonial Life Insurance's customer service, you can call them at 1-800-325-4368. They are available Monday through Friday, 8 a.m. to 8 p.m. ET. Spanish is also supported.

Alternatively, you can contact them via live chat, which is also available Monday through Friday. Fax claims information to 800-880-9325.

For physical mail, use the following address:

Colonial Life & Accident Insurance Company

P.O. Box 1365

Columbia, SC 29202-1365

If you are an employee looking to cancel your coverage, you must do so in writing to the attention of Employee Benefits during annual open enrollment.

Request for Service Form

To cancel your Colonial Life Insurance, you must submit a Request for Service Form in writing.

To obtain a Request for Service Form, you can either call customer support on 800-325-4368, Monday through Friday, 8 a.m. to 8 p.m. ET, or log in to your online account and click on "My Correspondence".

Cancellation Process

Colonial Life Insurance customers can only make changes to their coverage or cancel/drop coverage in writing. To cancel your insurance, address your written cancellation request to the attention of Employee Benefits during annual open enrollment.

Contact Information

For any questions regarding your plan coverage, premium changes, or other queries, contact Colonial Life Insurance Customer Service at 1-800-325-4368.

Additional Information

Please note that employees cannot increase coverage or enrol in a new plan.

Cancelling during annual open enrollment

If you are a Shelby County, TN employee, you can only cancel or drop your Colonial Life Insurance coverage in writing to the attention of Employee Benefits during annual open enrollment. You can contact Colonial Life Insurance Customer Service at 1-800-325-4368 for any questions about your plan coverage and premium changes.

For all other Colonial Life Insurance customers, you can request a cancellation by submitting a Request for Service form. You can also call customer support at 800-325-4368, Monday through Friday, 8 a.m. to 8 p.m. ET. Alternatively, you can fax claims information to 800-880-9325 or mail it to the following address:

Colonial Life & Accident Insurance Company

P.O. Box 1365

Columbia, SC 29202-1365

Please note that you can also access your Colonial Life Insurance account online or get support from a customer service representative.

Changing payment methods

To change your payment method for Colonial Life Insurance, you can use Form #101869, which is available on the Colonial Life website. This form allows you to update your payment details and continue your coverage if your premiums are no longer being deducted from your paycheck.

• Visit the Colonial Life website and find the "Policyholder Support" or "Individuals & Policyholders" section.
• Look for the "Policyholder Service Forms" or a similar heading.
• Download and access Form #101869, which is specifically for changing your payment method.
• Complete the form by providing the requested information, such as your policy details and new payment information.
• Submit the completed form to Colonial Life for processing.

You can also access your Colonial Life account online to manage your payment method and other policy details. Simply log in to your account and navigate to the relevant sections to update your payment information.

If you have any questions or need further assistance, you can contact Colonial Life's customer support. Their contact information is usually provided on their website, and they can guide you through the process of changing your payment method if needed.

Frequently asked questions