Zurich Auto Warranty Insurance: Canceling Your Policy

Zurich Insurance Group is one of the largest insurance companies in the world, offering a wide range of insurance products, including auto warranty insurance. Zurich's auto warranty insurance is available in the form of extended warranties, which can be purchased through approved auto dealers at the time of vehicle purchase. These warranties offer various levels of coverage, including comprehensive, standard, powertrain, and select plans, providing protection against repair costs for breakdowns or malfunctioning components. While Zurich's auto warranty insurance can be a great value, it may not be easy to obtain due to limited availability and the requirement to go through a dealer. Cancelling a Zurich auto warranty insurance policy may be possible, but the process and any associated fees or refunds are not entirely clear from the company's website, requiring further inquiry with their customer service or finance department.

Cancelling Zurich auto warranty insurance before the contract's expiry

• Review your contract: Before initiating the cancellation process, carefully review your Zurich auto warranty insurance contract. Pay close attention to any clauses or conditions related to cancellation. Look for information on cancellation fees, refunds, and specific requirements or timeframes that must be met. Understanding the terms of your contract will help you navigate the cancellation process effectively.
• Contact Zurich: Get in touch with Zurich's customer service or the relevant department to inquire about cancelling your warranty. You can usually find contact information on their website, your contract documents, or by searching for their contact details online. Ask about the specific steps you need to take to cancel your warranty, including any forms or documentation you need to provide.
• Complete the cancellation process: Depending on the information provided by Zurich, you may need to fill out a cancellation form, send an email, or submit a written request by mail. Be sure to include your policy number and the effective date of your contract. Keep in mind that the date of receipt of your cancellation request is typically more important than the date of dispatch.
• Follow up: After submitting your cancellation request, set a reminder to confirm that your cancellation has been processed successfully. You can do this by checking your account, contacting Zurich again, or reviewing your subsequent billing statements to ensure that the warranty payments have stopped.
• Understand the implications: Cancelling your Zurich auto warranty insurance before the contract's expiry may result in certain consequences. You may be charged a cancellation fee, and it may take some time to receive any refunds you are owed. Additionally, if you cancel too close to the expiry date, your contract may automatically renew for another year, so it's important to plan your cancellation accordingly.
• Explore alternative options: Before cancelling, consider whether there are alternative options available to address your concerns. For example, if your premium is too high, you can contact Zurich to discuss possible adjustments to your contract. They may be able to work with you to find a solution that better meets your needs without cancelling the policy altogether.

Cancelling after a payout

If you have received a payout from Zurich Insurance, you can cancel your insurance contract 14 days after the payout. You can use the cancellation form, email, or write by mail (not registered). Note that it is the date of receipt, not the date of dispatch, that is important.

You can also cancel your insurance contract if Zurich increases your premium or if you change vehicles. In the case of a vehicle change, you have the option of taking out a new insurance contract for your new vehicle, and you will receive a refund for the premium not used.

If you are moving, you cannot cancel your insurance contract unless you are moving abroad. In this case, you can cancel outside the cancellation period, but you must provide confirmation of your move.

It is important to note that you may not get your premium back on a pro-rata basis after cancellation if there has been a claim in the first insurance year or a total loss.

Additionally, it is worth noting that Zurich's extended warranties are only available at specific dealerships and cannot be purchased directly from the company.

Cancelling after a premium increase

Cancelling Zurich auto warranty insurance after a premium increase is a straightforward process, but there are a few important things to keep in mind. Here is a step-by-step guide:

• Timing: According to Zurich's website, you can cancel your insurance in the event of a premium increase. However, it is important to note that you must do so within 14 days after the payout in the event of a loss.
• Method: You can cancel your insurance using one of the following methods:

• Using the cancellation form provided on the Zurich website.
• Sending an email to the relevant department or customer service team.
• Sending a written request by mail.

Information to include: When submitting your cancellation request, be sure to include the following information:

• Your policy number
• The effective date of the cancellation (note that this is the date of receipt, not the date of dispatch)

• Review the General Conditions of Insurance (GCI): Zurich's website states that further information on cancellation provisions can be found in the General Conditions of Insurance (GCI) and, in some cases, in the Special Conditions that you received with your insurance policy. Be sure to review these documents before initiating the cancellation process.
• Consider alternatives: Before cancelling your insurance, you may want to explore alternative options. Zurich recommends contacting them to discuss possible solutions, such as adjusting your contract. They also offer a range of alternatives to cancellation, including premium breaks, reducing savings contributions, or converting your insurance plan.
• Understand the consequences: It is important to be aware of the potential consequences of cancelling your insurance. If you cancel too late, your contract will most likely be automatically renewed for one year. Additionally, if you cancel within the first insurance year or after a total loss, you will not receive a refund for any unused portion of your premium.

Cancelling after a vehicle change

If you have changed your vehicle, you can cancel your Zurich insurance outside the cancellation period. You will need to take out a new insurance contract for your new vehicle and you will receive a refund for the premium not used on your previous contract.

To cancel your Zurich insurance contract, you can use the cancellation form, email, or write by mail (not registered). Remember to include the policy number and the effective date. Note that the date of receipt of your cancellation is what matters, not the date of dispatch.

You can also find further information on cancellation provisions in the General Conditions of Insurance (GCI) and, in some cases, in the Special Conditions that you received with your insurance policy.

Cancelling methods: cancellation form, email, or writing by mail

To cancel your Zurich auto warranty insurance, you can use the following methods:

Cancellation Form

To cancel your Zurich auto warranty insurance, you can use the cancellation form provided on the Zurich website. Make sure to include your policy number and the effective date of the cancellation. It is important to note that the date of receipt of the cancellation form is the deciding factor, not the date of dispatch.

Email

You can also choose to cancel your insurance contract by sending an email to Zurich. Include your policy number and the effective date of cancellation in the email, and ensure that the email clearly states your intention to cancel the contract.

Writing by Mail

Another option is to cancel by writing a letter and sending it by mail to Zurich. This method does not require registered mail. Again, make sure to include your policy number, the effective date, and a clear statement of your intention to cancel the contract.

It is important to review the General Conditions of Insurance (GCI) and any applicable Special Conditions that you received with your insurance policy for further details on cancellation provisions. Additionally, Zurich allows cancellation at least three months before the expiry of the contract, 14 days after payout in the event of a loss, in the event of a premium increase, or in the event of a vehicle change.

Frequently asked questions