Upmc Insurance: Updating Your Address Made Simple

To change the mailing address on your UPMC insurance statement, you can either send an email to [email protected] or complete the change of information section on your statement and mail it to UPMC Health Services, P.O. Box 371472, Pittsburgh, PA 15250-7472.

Changing address via email

To change your address for UPMC insurance, you can send an email to [email protected]. Here is a step-by-step guide on how to do this:

• Create a new email: Open your preferred email service and click on the "Compose" button to start a new email.
• Email address: In the "To" field, carefully type the following email address: [email protected]. This is the dedicated email address for UPMC insurance-related inquiries.
• Subject: In the subject line, write something clear and concise, such as "Change of Address Request" or "Updating My Address." This will help the recipient understand the nature of your email right away.
• Greeting: Start your email with a professional greeting, such as "Dear [Name of UPMC Representative]," if you have the contact information of a specific person. Otherwise, a simple "Dear Sir/Madam" or "To Whom It May Concern" is appropriate.
• Introduction: Begin the body of your email by introducing yourself and stating the purpose of your email. You can say something like, "My name is [Your Name], and I am writing to request a change of address for my UPMC insurance." Provide any relevant information, such as your full name, policy number, or any other identifying details.
• Current and New Address: Clearly state your current address, the date until which mail should be sent to this address, and your new address. For example, you could say, "Please note that my current address, [Current Address], will be valid until [Date]. From [Date onward], my new address will be [New Address]."
• Request Confirmation: Ask the recipient to confirm when the change of address will take effect and if there are any additional steps required from your end. You can also provide alternative contact information, such as a phone number, in case they need to reach you.
• Conclusion: Wrap up your email with a polite closing statement, such as "Thank you for your time and assistance in this matter."
• Sign-off: End the email with an appropriate sign-off, such as "Best regards," "Sincerely," or "Kind regards," followed by your full name.
• Proofread and Send: Before hitting the send button, take a moment to proofread your email for any typos or errors. Ensure that you have provided all the necessary information accurately.

By following these steps and allowing a reasonable amount of time for processing, you can effectively change your address for UPMC insurance via email.

Changing address via mail

To change your address for UPMC insurance, you can either send an email to [email protected] or use the postal mail method. Here is a detailed, step-by-step guide on how to change your address for UPMC insurance via postal mail:

To update your address for UPMC insurance by mail, follow these steps:

• Obtain the Necessary Form: Locate the change of information section on your UPMC statement. This section will include a form that allows you to update your personal information, including your address.
• Complete the Form: Fill out the form with the required information, ensuring that you provide your new address details accurately and completely.
• Detach the Form: Once you have filled out the form, carefully detach it from the rest of the statement. Usually, the form is designed to be easily detachable, but you can use scissors or a paper cutter if needed.
• Prepare an Envelope: Address an envelope to:

UPMC Health Services

P.O. Box 371472

Pittsburgh, PA 15250-7472

• Include the Form and, Optionally, Any Relevant Documents: Place the completed and detached form inside the envelope. If you have any other relevant documents, such as a copy of your new lease or other proof of address, you may include those as well. However, this is not mandatory.
• Add Postage and Send: Attach the appropriate postage to the envelope and drop it off at your nearest mailbox or post office. Your address change request will be processed, and you should receive confirmation or further instructions from UPMC.

By following these steps, you can conveniently update your address for UPMC insurance through the postal mail system. This method ensures that your request is processed securely and efficiently, allowing you to continue receiving uninterrupted insurance services at your new address.

Updating insurance information

It is important to keep your insurance information up to date to ensure that your insurance carrier can be billed correctly and promptly. If your insurance information is inaccurate or incomplete, your insurance carrier may not be able to be billed.

If your insurance coverage has changed, you should provide UPMC with your most up-to-date insurance information. You should always take your insurance card with you to medical appointments and make sure your healthcare providers have your current insurance information.

To update your insurance information, you can send an email to [email protected] or complete the change of information form located on the back of your statement. You can then mail this to:

> UPMC Health Services

> P.O. Box 371472

> Pittsburgh, PA 15250-7472

You can also update your mailing address by sending an email to the above address or by completing the change of information section on your statement and mailing it to the address above.

If you have any questions about your bill, your payment options, or applying for or receiving financial assistance, you can contact UPMC. UPMC's Patient Financial Services Center can help with applying for governmental assistance, setting up a payment plan, reviewing the Financial Assistance program, and applying for health insurance through the Health Insurance Marketplace.

Contacting UPMC

There are several ways to contact UPMC depending on your query.

For Billing Queries

If you have a question about your bill, your payment options, or applying for or receiving financial assistance, there are a few options.

You can pay your bill through your patient portal if you have a UPMC patient portal account. You can also pay your bill online, by mail, or over the phone.

If you need to set up a payment plan, call 412-864-0284 or 844-591-5949.

If you have a question about your bill, you can call 412-864-0284 or 844-591-5949.

For billing queries relating to UPMC in Central PA, call 717-231-8989 or 877-499-3899.

For billing queries relating to your UPMC Health Plan, call 844-220-4785 Monday to Friday from 7 am to 7 pm and Saturday from 8 am to 3 pm.

For General Queries

For general queries, you can call UPMC at 412-647-8762 or 1-800-533-8762.

You can also contact UPMC by mail at:

UPMC

200 Lothrop St.

Pittsburgh, PA 15213-2582

For Queries About Your Insurance

If your insurance information has changed, you can send an email to [email protected] or complete the change of information form located on the back of your statement and mail it to:

UPMC Health Services

P.O. Box 371472

Pittsburgh, PA 15250-7472

For Queries About Your Medical Records

Visit the Medical Records page to request your medical records.

For Queries About Your COVID-19 Test

If you have questions about your COVID-19 test or the vaccine, visit UPMC.com/covid19 or the Frequently Asked Questions page.

For Media Queries

For media queries, contact UPMC Media Relations on 412-647-3555.

For Queries About UPMC's Supplier Diversity Program

Visit the Supply Chain Inquiry page to submit vendor questions.

For Queries About Employment Opportunities

Visit Careers at UPMC to explore job opportunities.

For Queries About Ethics and Compliance

Contact the Office of Ethics, Compliance, and Audit Services.

For Queries About Volunteering or Donations

Visit the Supporting UPMC page.

For Feedback or General Comments

Send the UPMC Web Team comments, questions, or general feedback regarding the website.

Please do not include personal information in your message, such as your Social Security number or date of birth.

Understanding your UPMC bill

UPMC bills are designed to be easy to read and figure out. Here's a breakdown of the different components of your bill:

• Due date: When your payment is due.
• Amount due: What you owe on this statement.
• Paid: The amount you're paying online or via check, money order, or credit card.
• Patient account number: Your billing number (not your medical record number).
• Transaction detail: Your charges and any past payments or adjustments.
• Patient balance: How much you owe UPMC.
• EZ match code for online payments: Code you can use online to pay your bill.
• QR code quick pay: Barcode you can scan with your smartphone to pay your bill.

Other terms you may see on your UPMC bill include:

• Patient's name: Please notify UPMC if your name is misspelled so they can fix it. The statement will be addressed to the person responsible for payment (the guarantor).
• Insurance: Your primary and secondary insurance that UPMC has on record. If this information is incorrect, you can correct it on the back of the statement.
• Installment balance: The amount you still owe on your payment plan before making a payment.
• Balance due: The total amount due to UPMC.
• Statement date: The date the bill was mailed.
• Account number: Your billing number, not your medical record number. The first 9 digits remain the same, but the last 4 digits change with each visit.
• Service admit date: The date of your UPMC service.
• Credit card: Fill in this section to pay by credit card.
• Check: Make your check payable to the hospital you received service at. If you're unsure, make it payable to UPMC.

If you have insurance, UPMC will bill your insurance company for most services. However, it is your responsibility to ensure payment of your hospital bill. At your appointment, you may need to pay for services that your insurance doesn't cover. You will receive separate bills from UPMC and your private physician, anesthesiologist, or other independent medical professionals.

If you have any questions or concerns about your UPMC bill, or if you need help understanding it, you can call 412-864-0284 or 844-591-5949. You can also contact UPMC through their patient portal, by mail, or by email at [email protected].

Frequently asked questions