Switching Insurance Plans For Your Verizon Phone: A Step-By-Step Guide

Verizon offers a range of insurance and device protection plans for phones, tablets, and smartwatches. These plans provide coverage for loss, theft, and damage, including water damage and cracked screens. To change your insurance plan, you can log in to your My Verizon account and access the Services & Perks page, where you can view and modify your current device protection options. It is important to note that cancelling a device protection plan may result in losing eligibility for other device protection options unless the eligibility requirements are met.

Cancelling monthly insurance

Cancelling your monthly insurance on a Verizon phone can be done in two ways: online or over the phone.

Cancelling Online

To cancel your insurance online, you must first log in to your Verizon account on the official Verizon website. Then, access the My Plan & Services menu and choose Manage Products & Apps. From the list shown, select Manage Your Products, where you will see all the Verizon products and services listed. From there, choose Total Mobile Protection, and on the right, you will see the option to remove from account. Follow the prompts carefully until you see Decline Equipment Protection, and select this option to finalise the cancellation.

Cancelling Over the Phone

To cancel your insurance over the phone, call the Verizon customer support hotline at 1-800-922-0204 or dial *611 on your phone. You will be connected to an automated system, which will prompt you to say Cancel mobile protection plan. You will then be asked to type in your security PIN to proceed. After this, you will be connected to a Verizon agent, who will ask for your account password to verify your identity. You can then inform the agent that you wish to cancel your insurance plan, and they will take you through the verification process to confirm the cancellation.

Notes on Cancelling

It is important to note that, once you have cancelled your insurance plan, your phone will not be eligible for re-insurance. Additionally, if you wish to insure a phone for the first time, it must be done within 30 days of purchasing a new smartphone. You will also not be eligible for a refund if you cancel your insurance part-way through the month, as you pay for the whole month in advance.

Filing a claim

To file a claim for your Verizon phone insurance, you must be the Account Owner or Account Manager, which requires your Verizon Account PIN. If your device is lost, stolen, or damaged, you must pay Asurion the applicable deductible at the time of claim filing. You can file a claim through the following ways:

• File a claim on Asurion's website
• Call Asurion at (888) 881-2622
• File a claim through the My Verizon app: Tap the Menu icon in the top left corner, scroll to the device that is lost, stolen, or damaged, and tap "Manage device", then tap "Lost, stolen, or damaged device? Start a claim", and enter the requested information, following the onscreen prompts to finish filing your claim.

If your device has an in-warranty or post-warranty malfunction, check repair eligibility in My Verizon or call Verizon. Florida customers can file a claim on Asurion's website or call (888) 881-2622 for a malfunctioning device due to mechanical or electrical failure after the manufacturer's warranty has expired.

The process of filing a claim is straightforward. First, you will need to answer questions about your device to determine if you are eligible for a repair or replacement. Based on the issue with your device, you will be provided with options for repair or replacement. You will be able to track your claim throughout the process and receive updates. Once your claim is approved, you will receive your replacement device or have your current device repaired. In some cases, you may be offered the option of same-day delivery and setup for your replacement device.

It is important to note that deductibles apply when filing a claim for a lost, stolen, or damaged device, and these deductibles may change over time. You can find the current deductible for your specific device on Asurion's website. Additionally, the type of device you receive as a replacement may vary. Asurion may provide a new or refurbished replacement device, and while they aim to provide a device of the same colour and with the same features, a similar make and model may be substituted if necessary.

Checking insurance coverage

First, you can check your insurance coverage by going to the Services & Perks page in your My Verizon account. Here, you can verify if you have device protection by selecting the specific device from the list of devices on your account. If you have device protection, you will see one of the following options listed under your features:

• Verizon Mobile Protect
• Verizon Mobile Protect Multi-Device
• Total Equipment Coverage
• Wireless Phone Protection
• Verizon Extended Warranty

If you are unsure whether you have device protection or which type you have, you can refer to the Services & Perks page in your My Verizon account.

Additionally, you can check your eligibility for Wireless Phone Protection in the My Verizon app or on the Verizon website. If Device Protection is listed under the Get Products tab, then you are eligible to enroll in this protection plan.

It is important to note that prepaid accounts are not eligible for Wireless Phone Protection at this time.

By following these steps, you can easily check the insurance coverage for your Verizon phone and ensure that you have the necessary protection in place.

Repair or replacement options

Verizon offers several device protection options for your smartphone, including:

• Verizon Mobile Protect — This option provides an unlimited number of claims, no extra cost cracked screen repair, and Pro On the Go. You will also get access to 24/7 digital security and privacy tools.
• Verizon Mobile Protect Multi-Device — This option provides flexible account coverage for 2-20 lines with eligible devices. You can file a claim for any eligible device used on any line on your account, and you have a pool of shared claims to use across any registered line.
• Total Mobile Protection — With this option, you may be eligible for a new screen if your phone has a cracked screen. You can also get post-warranty defects coverage, including battery replacement for select smartphones, subject to part availability.
• Wireless Phone Protection — This option gives you coverage for loss, theft, and damage (including water damage), as soon as the next-day device replacement, and unlimited cracked screen repair for select smartphones with a $0 deductible.

If you need to repair or replace your device, you can file a claim on Asurion's website, call Asurion, or file a claim through the My Verizon app. You must be the Account Owner or Account Manager to file a claim, and you will need your Verizon Account PIN.

If your device has a manufacturing defect, such as an electrical or mechanical malfunction, you may be able to get a replacement or repair depending on how long it has been since you activated the device and whether the manufacturer's warranty is still in effect. If you have Verizon Extended Warranty protection, you may be covered for repairs or a replacement device.

In addition, Verizon offers a variety of troubleshooting tips and resources to help you resolve common issues with your device, such as a broken speaker, water damage, overheating, charging issues, and more.

Extended warranties

It's important to note that Extended Warranties do not cover lost, stolen, or damaged devices. So, if you're looking for protection against loss, theft, or damage, you might want to consider other device protection options offered by Verizon, such as Wireless Phone Protection or Verizon Mobile Protect.

To be eligible for an Extended Warranty, you must enroll within 30 days of purchasing or upgrading to a new device, or bringing your own eligible device. You can check your eligibility and enroll in the Extended Warranty on the Services & Perks page in My Verizon. The Extended Warranty is not available in Florida or for Florida customers.

There is no limit on the number of Extended Warranty claims you can make, and you can cancel at any time to receive a prorated refund of your monthly fee. However, if you cancel, your device will no longer be eligible for any other device protection option unless it meets the eligibility requirements.

In addition to Extended Warranties, Verizon offers a range of device protection options, including Wireless Phone Protection, Verizon Mobile Protect, and Total Mobile Protection, each with its own benefits and coverage. These plans can provide coverage for loss, theft, damage, and post-warranty defects, as well as technical support and security features.

Frequently asked questions