Alyssa Lane
NTUC Income Insurance policyholders can check their insurance details by logging into their My Income accounts through the customer portal or the mobile app. To access their insurance plans, policyholders must first register for a My Income account using their identity number, date of birth, and mobile number. After registration, policyholders will receive an activation link via email. Once activated, policyholders can log in to their accounts to view and manage their insurance policies, including life, health, travel, and motor insurance. It is important to note that only active policies can be viewed and managed through the My Income account, and there may be a delay of up to 48 hours for newly purchased policies to appear on the platform. Additionally, policyholders should be cautious of potential scams, as there have been reports of fraudulent calls and messages claiming to be from NTUC Income Insurance.
| Characteristics | Values |
|---|---|
| Account Creation | Select your identity type, input your identity number and date of birth, and complete the One-Time Password (OTP) authentication. |
| Login ID | Your mobile number |
| Password | Create a password |
| Activation | Click on the activation link sent to your email address |
| Policy Changes | Make changes to your policy via the My Income customer portal or My Income app |
| Policy Retrieval | View and download your policy document via the policy details page |
| Policy Types | Life insurance, private car insurance, motorcycle insurance, travel insurance |
| Payment Methods | Manage GIRO arrangement or change payment method via the My Income customer portal |
| Support | Call Customer Service at 6788 1777 (Monday-Friday, 9.00 am-6.00 pm), submit an online enquiry, or email [email protected] for technical issues |
| Scams | Be aware of scam calls or emails requesting personal information or payments |
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What You'll Learn
Creating an account on the My Income customer portal
To create an account on the My Income customer portal, you must be an Income policyholder. If you are, you can register for a new account by following these steps:
- Select your identity type and input your identity number and date of birth.
- Complete the One-Time Password (OTP) authentication. You will be prompted to provide your mobile number to generate the OTP, which will be sent to you via SMS.
- Create a password.
- Upon registering, an activation link will be sent to your preferred email address. Click on "Activate" to begin using your account.
After registering, you can log in to the My Income customer portal or My Income app using your Income customer account credentials (email and password) or via Singpass login.
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Viewing your policy document
To view your NTUC Income Insurance policy document, you will need to access it through the My Income customer portal or the My Income app.
Firstly, you will need to create an account on the My Income customer portal. To do this, select your identity type and input your identity number and date of birth. You will then need to complete the One-Time Password (OTP) authentication. You will be prompted to provide your mobile number, to which the OTP will be sent via SMS. This will serve as your login ID. You will also be prompted to create a password. Upon registering, an activation link will be sent to your preferred email address. Click on "Activate" to begin.
Once you have created your account, log in to the My Income customer portal or the My Income app. Navigate to the policy details page and click on "View policy document" to download and retrieve the PDF copy of your policy document. Online policy documents are available for Life Insurance policies purchased after 26 September 2019.
If you have purchased a FlexiTravel Hourly policy, please note that these are currently only available on the My Income app. Additionally, it may take up to 48 hours for recently purchased policies to appear on the My Income app.
If you encounter any problems, you may call customer service at 6788 1777 (Monday-Friday, 9.00 am-6.00 pm) or submit an enquiry via the online form. To report a technical issue with the My Income app, email [email protected].
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Changing your payment method
To change your payment method for your NTUC Income Insurance, you can use the My Income customer portal. This portal allows you to manage your insurance matters digitally, including changing your payment method and making premium payments.
- Log in to the My Income customer portal using your credentials.
- Navigate to the "Payment" section in the navigation bar.
- Click on "Manage GIRO arrangement" for Life policies or "Change payment method" for IncomeShield.
- Select the specific policy for which you would like to update the payment method.
- Follow the on-screen instructions to submit your request for a change in the payment method.
- You will receive an OTP (One-Time Password) on your registered mobile number to validate and confirm your request.
- Upon successful submission, an email confirmation will be sent to your registered email address.
It is recommended to use GIRO for premium payments to ensure the convenience and continuity of your insurance coverage. NTUC Income also encourages customers to utilise their ePayment services for greater efficiency.
Please note that you can only make changes to active policies, and the process may vary slightly depending on the specific type of insurance you hold.
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Making changes to your motor policy
NTUC Income Insurance offers a range of services to its customers, including motor insurance. While I cannot find explicit steps to making changes to your motor policy, I can provide some general information about how to manage your policy online, as well as some specific examples of changes you can make.
Firstly, customers are encouraged to manage their policies, submit documents, and make premium payments digitally through the secure online My Income customer portal and My Income app. To make changes to your motor policy that is due for renewal, you can use the My Income customer portal.
Now, here are some specific changes you can make to your motor policy:
- Change the payment frequency and method for your Life Insurance policies (excluding Investment-Linked policies).
- Update the named driver(s) and hire purchase company, as well as extend or cancel your policy.
- Make changes to your travel plan, such as travel dates, destination, traveller details, plan type, and policyholder details.
- Change your motorcycle insurance policy by withdrawing your NCD (No-Claim Discount) while it is still in force, provided that no claims have been made.
- Transfer your NCD to your spouse or primary rider, provided they are taking a new motorcycle insurance policy with Income.
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Checking your FlexiTravel policy
To check your FlexiTravel policy, you will need to use the 'My Income' mobile app or the 'My Income' customer portal.
Firstly, you will need to create an account on the 'My Income' customer portal. To do this, select your identity type and input your identity number and date of birth. Complete the One-Time Password (OTP) authentication by providing your mobile number. You will receive the OTP via SMS, and this will be your login ID. You will also need to create a password. After registering, an activation link will be sent to your email address. Click on 'Activate' to begin.
Once you have an account, you can check your FlexiTravel policy by following these steps:
- Log in to the 'My Income' customer portal or the 'My Income' mobile app.
- Navigate to the policy details page.
- Click on 'View policy document' to download and retrieve the PDF copy of your policy document.
Please note that online policy documents are only available for Life Insurance policies purchased after 26 September 2019. If you purchased your Life Insurance policy before this date, you can request the document by completing and submitting the Life Policy Alteration Form with payment at any of the Income branches. The document will then be mailed to you.
Additionally, FlexiTravel Hourly policies (to Bintan, Batam, and Malaysia) are currently only available on the 'My Income' app. You may need to wait up to 48 hours for your recently purchased policies to appear on the app.
If you encounter any problems, you can call Customer Service at 6788 1777 (Monday-Friday, 9.00 am-6.00 pm) or submit an enquiry via the online form. For technical issues with the 'My Income' app, you can email [email protected].
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Frequently asked questions
You can check your NTUC Income Insurance online through the My Income customer portal or the My Income app. To create an account, you will need to input your identity number, date of birth, and mobile number. Once you have an account, you can view your policy details and download a PDF copy of your policy document.
It can take up to 48 hours for a new policy to appear on the My Income app.
For general help, you can call NTUC Income's customer service line at 6788 1777 (Monday-Friday, 9.00 am-6.00 pm) or submit an enquiry via their online form. To report a technical issue with the My Income app, you can email them at [email protected].
Be cautious of unsolicited phone calls or emails regarding your NTUC Income Insurance. Do not provide personal information or make payments over the phone or email without first verifying the legitimacy of the request. If you are unsure, hang up the call and contact the official NTUC Income hotline or website to confirm.
