Contacting Aarp Life Insurance: A Step-By-Step Guide

AARP Life Insurance is provided through the New York Life Insurance Company. Customers can access their accounts online, where they can view and manage their accounts, download forms, view their certificate, and make premium payments. For questions about your application, customers can call (800) 288-9858, and for general inquiries, the Customer Experience Team can be reached at (800) 850-2658.

Contacting AARP by phone or mail

If you are a customer of the AARP Life Insurance Program from the New York Life Insurance Company, you can contact them by phone or mail.

To speak to a representative about the AARP Life Insurance Program, call (800) 607-6957. Their business hours are Monday to Friday, 8 a.m. to 8 p.m. (ET).

For questions about your application, contact New York Life at (800) 288-9858 during the same business hours.

If you need to get in touch with the Customer Experience Team, their phone number is (800) 850-2658, and they are also available Monday to Friday, 8 a.m. to 8 p.m. (ET).

To report a life insurance claim, the quickest way is to complete the online claims form. However, if you would like to file a claim by phone, call (800) 695-5165, Monday to Friday, 8 a.m. to 5 p.m. (ET).

If you need to send a document, you can write to the following address:

New York Life Insurance Company

AARP Life Insurance Program

P.O. Box 30712

Tampa, FL 33630-3712

Logging in to your account

To log in, you will need to head to the AARP website and find the login page. From here, you can access your account by entering your login credentials. If you have forgotten your login details, there should be an option to retrieve your username or reset your password.

Once you are logged in, you can view and manage your policy. This includes downloading forms, viewing your certificate, and making changes to your policy, such as updating your address. You can also manage your payments through the online portal, with the option to set up paperless documents and make one-time or recurring payments.

If you have not yet enrolled for online access, you will need to register for an account. This will allow you to access your policy information and make changes at any time, from anywhere.

Online claims

The quickest way to report an AARP life insurance claim is to complete an online notification form. This is the first step in the claims process. You will need the contract or certificate number, the deceased's social security number, date of birth, and details about their death. You will also need to provide your own contact details, including a phone number, email, and mailing address.

Many people can submit their claim completely online. However, you may be asked to provide additional information, in which case you can download the full claims packet and submit it online, by mail, or by fax.

To access your account online, you can log in or register for online access if you haven't enrolled already. This allows you to view and manage your account, download forms, view your certificate, make premium payments, and change your address.

If you need to continue a claim you have already started, you will need your claim number (LC number or ILC number). You can find the contract or certificate number in your Welcome Kit/Life Insurance Certificate.

Business hours

The business hours for the AARP Life Insurance Program from New York Life vary depending on the type of inquiry.

For general customer service inquiries, the business hours are Monday to Friday, 8 a.m. to 8 p.m. ET. You can reach them by phone at (800) 607-6957 during these hours to access or upload important forms, manage beneficiaries, enrol in paperless documents, or make a one-time payment.

If you have questions about your application, the dedicated business hours are Monday to Friday, 8 a.m. to 8 p.m. ET, and you can contact New York Life at (800) 288-9858.

To reach the Customer Experience Team, their business hours are also Monday to Friday, 8 a.m. to 8 p.m. ET, and they can be contacted at (800) 850-2658.

For claims-related inquiries, the business hours are slightly different, operating from Monday to Friday, 8 a.m. to 5 p.m. ET. You can report a life insurance claim by completing the online claims form or by calling (800) 695-5165 during these hours.

It's important to note that while these are the specified business hours for phone support, you can also access your account online 24 hours a day, 7 days a week, to manage your account and access various services.

Uploading documents

If you need to upload documents to AARP Life Insurance, there are a few ways to do so. Firstly, you can upload documents by accessing your account online. The online account access feature allows you to quickly, simply, and securely view and manage your account. To use this feature, you can sign in to your existing account or register for online access if you haven't already.

Once you have accessed your account, you can upload important forms and manage beneficiaries, among other tasks. Uploading documents through your online account is a convenient way to manage your AARP Life Insurance needs.

Additionally, if you prefer, you can send documents by mail. The mailing address for AARP Life Insurance is:

New York Life Insurance Company

AARP Life Insurance Program

P.O. Box 30712

Tampa, FL 33630-3712

By using either the online upload feature or the mail option, you can easily submit any necessary documents to AARP Life Insurance.

Frequently asked questions