Contacting Progressive Auto Insurance: Quick And Easy Steps

Progressive auto insurance offers 24/7 customer support and multiple ways to get in touch. Customers can contact Progressive via phone, email, chat, or social media. Progressive also offers a mobile app for customers to manage their policies and file claims. The company provides a range of insurance products, including auto, home, motorcycle, boat, and RV insurance, as well as various discounts and savings opportunities.

Contact Progressive via phone, email, chat, or social media

Progressive offers 24/7 customer support via phone, email, chat, or social media.

Phone

You can call Progressive's customer service team 24/7 at 1-888-671-4405 for general customer service inquiries. For roadside assistance, call 1-800-776-4737. If you need to report fraud or identity theft, call 1-888-288-0770.

Email

You can also contact Progressive via email. The average response time is 2 business days.

Chat

Progressive offers a 24/7 live chat function on its website.

Social Media

Progressive also offers customer support via social media, although it is not clear which platforms are used.

Progressive's 24/7 claims support

Progressive offers 24/7 claims support to its customers. You can file a claim by logging into your policy online, through the Progressive mobile app, or by calling the Progressive claims center. If you are not a Progressive customer, you can file a claim online as a guest. Progressive representatives will help you through the process and ensure that your repairs are handled quickly and efficiently. They strive to get you back on the road as soon as possible.

You can contact a claims representative if you have any questions, and you will likely work with an estimator who will inspect your car and provide an estimate for the cost of repairs. Progressive offers a range of inspection and repair options, and you can choose to get your repairs completed or receive payment for the repairs. If you are unsure, you can get an estimate first to understand the cost of repairs. If you finance or lease your car, your lender may require you to get the repairs done.

Progressive has a network of repair shops around the country, and they guarantee repairs at these network shops for as long as you own or lease your vehicle. You can also choose your own repair shop, but it is recommended to check if they guarantee repairs. Progressive provides multiple options for auto inspection and repair, ensuring a smooth and convenient process for its customers.

In addition to online and phone support, Progressive offers a mobile app that allows you to report a claim, download state-specific policy information, and access various other features to manage your policy. With Progressive's 24/7 support, customers can rest assured that assistance is always available whenever they need to file a claim or seek support regarding their insurance policies.

Progressive's mobile app

Progressive has a mobile app for iPhone and Android devices that allows customers to manage their insurance policies. The app can be downloaded from the App Store or Google Play.

With the Progressive app, customers can easily access their insurance information and perform various tasks. They can view coverages, discounts, ID cards, documents, and policy details for all drivers and vehicles in one place. The app also enables customers to report and add photos to a claim, request roadside assistance, and stay connected with their agent and claims representative.

Additionally, the app offers convenience in paying bills by accepting various payment methods, including credit cards, debit cards, and checking accounts. Apple Pay, Google Pay, and PayPal are also supported. Users can also view their billing history and upcoming payment schedule.

The Progressive app also provides access to Snapshot®, which is a program that rewards safe driving behaviour with discounts. The Snapshot feature tracks driving habits, including speed, hard braking, rapid acceleration, and driving during specific periods. It also monitors phone usage while driving, such as handheld calls, texting, or touching the phone.

Overall, the Progressive mobile app offers a flexible and user-friendly way to manage insurance policies and access various features and services offered by the company.

Progressive's customer service site

The site features a comprehensive FAQ section that addresses common questions and concerns, such as policy changes, billing and payments, claims reporting, and policy cancellation. Customers can also log in to their accounts to manage their policies, including making payments, viewing policy details, reporting and tracking claims, and printing ID cards and proof of insurance.

For more personalized assistance, customers can initiate a live chat with a representative or send an email. The site also provides contact phone numbers for various departments, including General Customer Service, Commercial Customer Service, and Fraud or Identity Theft reporting.

In addition, the site offers a mobile app that allows customers to manage their policies on the go, providing convenient access to policy information, claims reporting, and billing functions.

Progressive's claims process

Once a claim is filed, a Progressive representative will connect you with the right experts and walk you through the process. You'll likely work with an estimator who will inspect your car and write an estimate for the cost of repairs. You can choose to get your repairs completed or receive a payment. If you're unsure, you can get an estimate first to understand the costs involved. If you're getting repairs, you can select a network repair shop location or any other shop of your choice. Progressive will then schedule and manage the repairs from start to finish.

For windshield and glass repairs, you can submit your claim online, via the mobile app, or by calling the claims center. A representative will guide you through your coverages and next steps, and you can schedule the repair or replacement at your convenience. Progressive recommends Safelite AutoGlass or one of its affiliate shops for a quick and easy repair option.

For home, condo, and renters claims, you're free to use any contractor you like or even opt for a DIY approach. Your claims representative will coordinate the process and provide updates. Progressive also offers a Photo Estimate option, where you can submit photos and videos of the damage through the mobile app to receive an estimate without an in-person inspection.

Progressive strives to resolve property damage claims within 7 to 14 days, but repair times can vary depending on the vehicle and the extent of the damage. The company provides day-or-night customer support and is committed to handling repairs quickly and efficiently to get customers back on the road as soon as possible.

Frequently asked questions