Jeffrey Wade
If your Verizon phone is malfunctioning or has been lost, stolen or damaged, you may be eligible for a replacement. Your warranty may provide replacement, repair, and/or tech support for your mobile device. If your device has been damaged, you can file a claim on Asurion's website. You can also call Asurion by phone. If you are not enrolled in a device protection option with insurance, check Verizon's Repair or Replace Mobile Devices FAQs for help.
| Characteristics | Values |
|---|---|
| When to replace | When the device is lost, stolen, or damaged |
| Protection options | Verizon Mobile Protect, Verizon Mobile Protect Multi-Device, Wireless Phone Protection |
| Requirements | Enrollment in a Verizon device protection option |
| Cost | $49 for Verizon Extended Warranty claims if a repair is declined |
| Time | Replacement as soon as the same day |
| Device condition | New or refurbished |
| Device type | Smartphone, tablet, computer, smartwatch, basic phone |
| Insurance provider | Asurion |
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What You'll Learn
Check your insurance coverage
To check your insurance coverage, you must first determine whether you are enrolled in a device protection option with insurance. To do this, go to the Services & Perks page in your My Verizon account. Here, you can select the device in question and check if you have device protection. If you have more than one device on your account, be sure to select the correct device to check its protection status.
If you are enrolled in a device protection option, you can refer to the device protection brochure for more information about your specific plan. Here, you can learn about what is covered under your plan and what steps you need to take to file a claim.
If you are not enrolled in device protection, you can refer to the Repair or Replace Mobile Devices FAQs for replacement options based on the issue you are experiencing. For example, if your device is malfunctioning due to an electrical or mechanical issue, your warranty may provide replacement, repair, and/or tech support.
It is important to note that device protection options and insurance coverage may vary depending on your location and the specific device you have. Additionally, deductibles for claims may change over time, so be sure to review the current information provided by your insurance provider.
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File a claim
If your phone is lost, stolen, or damaged, you may be eligible to file an insurance claim with Verizon. To do so, you must be enrolled in a Verizon device protection option. You can check if you are enrolled and which option you have by going to the Services & Perks page in your My Verizon account.
Verizon offers several device protection options, including:
- Verizon Mobile Protect
- Verizon Mobile Protect Multi-Device
- Total Equipment Coverage
- Verizon Extended Warranty
- Wireless Phone Protection
These options may cover issues that aren't covered by the manufacturer's warranty, such as loss, theft, and physical damage. If you are a Florida customer, please note that Total Equipment Coverage and Verizon Extended Warranty are not available. Instead, Wireless Phone Protection provides coverage for post-warranty malfunctions, with a deductible and claim limits applying.
To file a claim, you will need your Device ID. You can file a claim on Asurion's website or by calling them. You can also file a claim through the My Verizon app by selecting the option to "Start a claim" and following the on-screen prompts. Depending on the damage, Asurion can repair or replace your device as soon as the same day.
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Track claim status
To track the status of your claim for a lost, stolen, or damaged device, go to the Asurion website. You will need to enter your Verizon mobile number and account PIN to check the status of your claim or device return.
If you are not enrolled in a device protection option with insurance, check the Repair or Replace Mobile Devices FAQs for replacement options. If you have more than one device on your account, select the device to check if that line has device protection. You can also call Asurion at (888) 881-2622 for a malfunctioning device due to mechanical or electrical failure.
If you have coverage from a third party, you will need to contact them directly as Verizon cannot assist.
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Understand what's covered
If you have Verizon phone insurance and your phone is lost, stolen, or damaged, you may be eligible to file an insurance claim. To do so, you must be enrolled in a Verizon device protection option. You can check if you are enrolled and which device protection option you have in your My Verizon Account.
Verizon offers several device protection options, including:
- Verizon Mobile Protect
- Verizon Mobile Protect Multi-Device
- Total Equipment Coverage
- Verizon Extended Warranty
- Wireless Phone Protection
The specific coverage provided by each device protection option varies. However, generally, Verizon device protection options cover loss, theft, and physical damage, including water damage and cracked screens. Some options also provide coverage for post-warranty malfunctions, while others offer technical support and extended warranties. It's important to note that deductibles may apply when filing a claim, and these deductibles can vary depending on the device and the type of claim.
To file a claim, you can visit Asurion's website, as they are the insurance company that Verizon uses. You will need your Device ID to file a claim. Depending on the damage, Asurion can repair or replace your device as soon as the same day. You may also be able to file a claim through the My Verizon app or by calling Verizon directly.
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Review deductible
When it comes to replacing an insured Verizon phone, it's important to understand the concept of a deductible. A deductible is an amount of money that you need to pay when filing an insurance claim for your lost, stolen, or damaged device. The deductible is essentially your out-of-pocket expense towards the replacement or repair of your phone.
Verizon offers various device protection options, including insurance plans, that can help cover the costs of replacing or repairing your phone. These plans usually have different deductible amounts associated with them, and it's important to review these deductibles before choosing a plan. You can find specific information about deductibles for each device protection option on the Asurion website or the Verizon website.
The deductible amount you'll be responsible for can vary depending on several factors. Firstly, it depends on the specific device you have. Different phones have different deductible amounts, and this information can usually be found on Asurion's website or by checking your Verizon account. Additionally, the type of damage or issue with your phone can impact the deductible. For example, cracked screens or glass repairs may have a different deductible than a complete device replacement.
It's important to note that deductibles can change over time. Verizon and Asurion may update their policies and pricing, so it's always a good idea to review the current deductibles before filing a claim. Additionally, the availability of replacement devices and parts can also affect the deductible amount. If a device is out of stock or hard to find, the deductible may be higher.
Lastly, your location can play a role in determining the deductible. Verizon's device protection plans and insurance options may vary by state or region, and this can include differences in deductibles. For example, Florida customers have different insurance options and deductibles compared to other states due to specific regulations. Therefore, it's essential to review the device protection brochure or contact Verizon directly to understand the specific deductible details for your location.
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