Report Stolen Car To Infinity Insurance

If your car has been stolen, you should first call the police and then contact your insurance company to start the claims process. If you have comprehensive insurance, your car insurance will cover a stolen car, but you will have to pay the deductible. To report a claim to Infinity Insurance, call 1-800-463-4648 or 800-353-6737. You will be asked some basic questions, so please have your policy number and loss date available.

Call Infinity Insurance's claims line

If your car has been stolen, you should contact Infinity Insurance as soon as possible to report the theft and start the claims process. You can call the Infinity Insurance claims line at 1-800-463-4648 or 800-353-6737. When you call, you will be asked some basic questions, so please have the following information ready:

• Your policy number
• The date of loss
• The date and time of the theft
• The location of the vehicle when it was stolen
• The location of all keys to the car
• Names and contact information for anyone who had access to the vehicle
• A detailed description of the car and its condition when it was stolen
• Contact information for your financing company, if the car is financed
• The police report number

It is important to provide the insurance company with the same information and descriptions you gave to the police. This will help ensure that your insurance claim is not dismissed based on a technicality.

In addition to calling the claims line, you can also manage your policy and view claim information online or through the Kemper Auto app. To set up online access, click "REGISTER NEW POLICY" on the Kemper Auto website and follow the instructions.

Please note that Infinity Insurance requires you to have comprehensive coverage for your stolen vehicle to be covered by your policy. This means that you will have to pay the deductible, and your insurance company will then pay you the actual cash value of your car. If your vehicle is not recovered within 30 days, it will be declared a total loss.

Provide Infinity Insurance with the police report

If your car has been stolen, you should contact the police to file a report immediately. You will need to provide detailed information on the vehicle and the location it was last seen. After you have filed a report with the police, you should notify your insurer. It is important to share the police report and any other important paperwork with your insurer.

Infinity Insurance's website provides a step-by-step guide on how to report a claim. To report a claim, you can call 1-800-463-4648. You will be asked some basic questions, so please have the policy number and loss date available. Claims do not have to be filed by the insured party; they can also be filed by another party in the accident, an agent, or the other insurance company.

Once you have reported the claim, an adjuster will be assigned to your case. The adjuster will make contact with all involved parties and take recorded statements from everyone involved in the accident, as well as from witnesses. They will then review the policy to ensure there was coverage at the time of the loss and determine who is at fault. If the adjuster sees that there was coverage for your loss, they will arrange for your vehicle to be repaired. If they determine that you were at fault, they will work with the other party to get their vehicle repaired.

It is important to note that car insurance covers the replacement of your vehicle, but not the personal belongings inside it. Comprehensive coverage is what pays for your stolen vehicle. However, your homeowners or renters insurance may help you recover stolen items from your vehicle if you have proof of ownership, such as receipts.

Give details of the vehicle's condition

When reporting a stolen vehicle to Infinity Insurance, you will need to give as much detail about the vehicle's condition as possible. This includes the make, model, year, colour, license plate number, and Vehicle Identification Number (VIN). You should also provide details of any distinguishing features, such as bumper stickers, tinted windows, or after-market rims. If you have recently installed a GPS tracking system or other anti-theft devices, be sure to mention this.

Additionally, you should provide a list of any valuable personal items that were inside the vehicle, such as a laptop computer or other electronics. This may be covered by your renter's or homeowner's insurance policy.

It is also important to mention whether anyone else had access to your vehicle and whether there are any remaining balances on your car loan.

Having comprehensive insurance coverage will help in the event of car theft, as it will cover the total market value of your car if it is not recovered, minus your deductible.

Share information on the vehicle's location

When reporting a stolen car, it is important to provide as much information as possible about your vehicle's location and any other relevant details. Here are some steps to follow:

Contact the Police:

• Reach out to your local police department or the nearest police station. In most cases, you can use a non-emergency police number to report the theft. However, if the theft is in progress or you feel you are in danger, use the emergency number instead.
• Provide detailed information about your car, including the make, model, year, colour, license plate number, and Vehicle Identification Number (VIN). It is helpful to keep this information easily accessible, such as in your wallet or on your phone.
• Inform the police of any distinguishing characteristics or aftermarket modifications on your car, such as bumper stickers, tinted windows, or custom rims.
• If you have a GPS tracking system or other anti-theft devices installed, let the police know and provide them with the login information. This can significantly increase the chances of recovering your vehicle.
• Get a copy of the written police report and keep the case number handy for future reference and communication with the police.

Notify Your Insurance Company:

• Contact your auto insurance company as soon as possible to report the theft and file a claim. Have the police report number and any other relevant documentation ready.
• If you have comprehensive coverage, your insurance company will cover the total market value of your car, minus your deductible, if it is not recovered.
• Be prepared to answer questions about the circumstances of the theft and provide information about individuals who had access to your car and the location of all keys.
• Cooperate with the insurance company's investigation and provide any requested information or documentation promptly. Remember that insurance fraud is a serious issue, and your claim may be transferred to the fraud department for further scrutiny.

Additional Steps:

• Consider registering your vehicle on a stolen car database, such as Digitpol's International Stolen Car Database. This increases the chances of recovery, especially if the car is shipped out of the country or checked by customs or import authorities.
• Notify your finance company, especially if your car is financed or leased. They will need to be informed of the theft and may have special instructions for you to follow.
• If your car is recovered, carefully inspect the interior for any items that do not belong to you, as they may be evidence of another crime. Notify the police immediately if you find anything suspicious.
• Have your car inspected by a mechanic, even if it appears undamaged. There may be hidden issues that could affect its performance or safety.

Contact Infinity Insurance online or via the app

Infinity Insurance offers a range of ways to get in touch with their team online or via their app.

Contacting Infinity Insurance Online

To contact Infinity Insurance online, you can visit their website and register for an online account. This will give you access to a range of features, including making payments, setting up autopay, viewing claim information, and downloading policy documents. You can also enrol in the Paperless program and opt to receive email or text notifications.

Contacting Infinity Insurance via the App

Infinity Insurance also offers a mobile app, the Kemper Auto app, which you can download from the App Store or Google Play. With the app, you can access many of the same features as the online portal, such as making payments, setting up autopay, and viewing claim information. The app also allows you to easily access your policy documents and ID cards from your mobile device.

Contacting Infinity Insurance by Phone

If you prefer to speak to someone directly, you can call Infinity Insurance's customer service line at 1-800-463-4648 to report a claim. This line is available 24/7, and you will be asked some basic questions to set up your claim. Please have your policy number and loss date readily available.

Additionally, Infinity Insurance provides a dedicated commercial vehicle line at 800-353-6737, which is available during regular business hours.

Contacting Infinity Insurance via Email

For any non-urgent inquiries or for additional support, you can also reach Infinity Insurance via email at [email protected]. Their email support is available during regular business hours, Monday to Friday, from 8:00 AM to 6:00 PM local time.

Frequently asked questions