Paul Sanchez
Geek Squad, a service component of Best Buy, offers protection plans for items purchased in-store or online. The Geek Squad Protection Plan covers eligible repairs and, under certain conditions, even replacement of cell phones, computers, washers, dryers, and other appliances. The plan can be purchased for a one-time charge or a recurring monthly charge. If you are looking to switch your Geek Squad payments for phone insurance, you can update your billing information online or by calling 1-800-433-5778. You will need your new payment information and your Geek Squad Protection Plan number.
| Characteristics | Values |
|---|---|
| How to switch | Cancel the current plan and purchase a new plan |
| How to cancel the current plan | Call customer service at 1-800-433-5778, log in to your Best Buy account, visit a Best Buy retail location, or send a letter and a copy of your documents to AWG/GSP Plans |
| How to purchase a new plan | Buy a new plan online or from a local Best Buy store |
| Devices covered | Cell phones, computers, washers, dryers, and other appliances |
| Plan types | Basic Protection, Complete Protection, monthly, one-time charge at purchase, recurring monthly charge |
| Plan benefits | Coverage for damage, loss, theft, everyday wear and tear, and repairs |
| Plan costs | $3.99 to $9.99 per month or up to $79 to $199 for a fixed two-year term for Apple iPhone; $5 per month for AKKO insurance |
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What You'll Learn
Cancelling your Geek Squad Protection Plan
Cancelling by Phone
Cancelling Online
You can also cancel your plan online by chatting with a Geek Squad agent. To do this, visit the Geek Squad website and initiate a chat with an agent. You will need to provide your plan information and request a cancellation.
Cancelling In-Store
If you prefer, you can cancel your plan by visiting a Best Buy store in person. Go to the customer service desk and inform the clerk that you would like to cancel your Geek Squad Protection Plan. Remember to bring your original receipt and plan contract, as well as the receipt for the product, to facilitate the cancellation process.
It's important to note that you may be eligible for a pro-rated refund if you have paid for your plan in full. This refund will be calculated based on the time remaining on your plan, minus any services rendered. Additionally, if you have transferred ownership of the covered product, Geek Squad can update their records to reflect the change without any additional charges.
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Switching to AKKO phone insurance
If you're looking to switch from Geek Squad to AKKO for your phone insurance, you'll first need to cancel your Geek Squad Protection Plan. You can do this by calling 1-800-433-5778, chatting with an agent online, or visiting a Best Buy store. Once you've cancelled your Geek Squad plan, you can make the switch to AKKO.
AKKO offers comprehensive phone and device insurance with several benefits over traditional phone carriers. For one, you can insure any device, regardless of whether you bought it new, second-hand, or received it as a hand-me-down. This is in contrast to phone companies, which tend to offer few benefits for used phones and many benefits for new phones. With AKKO, you can file as many claims as you need to, whereas cell carriers often limit the number of claims within a year.
AKKO's protection plans start at $5 per month for phone-only insurance and go up to $15 per month for more comprehensive protection that covers a range of personal devices, including laptops, tablets, and smartwatches. For families, AKKO offers household device protection plans starting at $25 per month, which can cover all the devices in your home under one simple plan.
AKKO also boasts lower deductibles for damage, theft, and replacement, with a maximum deductible of $99, compared to up to $299 charged by some major phone carriers. The company is highly rated for its customer service, with fast response times and seamless reimbursement processes.
Making the switch to AKKO from Geek Squad can provide you with increased flexibility, better coverage, and more affordable protection for your phone and other devices.
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Geek Squad Protection Plan costs
Geek Squad Protection Plans are available for a wide range of devices, including cell phones, laptops, TVs, and home theatre systems. The cost of a Geek Squad Protection Plan varies depending on the device being covered and the specific plan chosen.
For cell phones, there are several options for protection plans. If you own an Apple iPhone, you can expect to pay between $3.99 and $9.99 per month or up to $79 to $199 for a fixed two-year term. The Complete Protection Plan includes a deductible that ranges from $199.99 to $249.99, depending on the device. This deductible applies to all Loss and Theft insurance claims. It is important to note that the Geek Squad Complete Protection Plan and Loss and Theft coverage are not available in the state of New York.
For laptops, Geek Squad offers protection plans that cover repairs for issues such as hard drive failure, pixel issues, and power surges. The cost of these plans may vary depending on the service provider and region.
Similarly, for TVs and home theatre systems, Geek Squad Protection Plans cover repairs for pixel issues, power surges, and TV uninstallation and reinstallation if they were the original installers. The cost of these repairs may also vary by service provider and region.
It is worth noting that Geek Squad Protection Plans are not renewable, and you must purchase the product from Best Buy to qualify for the plan. You have 60 days after your purchase to add a protection plan, and coverage begins on the plan's start date or the date you receive the product, whichever is later.
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Coverage of Geek Squad Protection Plan
Geek Squad Protection Plans offer a wide range of tech support solutions, including product installation, protection (extended warranties), and repairs. The plans are available for a variety of electronics, from appliances to computers, cell phones, and TVs.
There are three main types of Geek Squad protection plans: product replacement/standard protection, accidental protection, and TotalTech subscription plans. Product replacement and standard protection plans cover mechanical issues after the basic manufacturer's warranty ends, including issues like malfunctioning screens, batteries no longer holding a charge, and normal wear and tear. Accidental protection plans cover the same mechanical issues as standard plans but also include accidental damage. The TotalTech subscription plan includes Geek Squad tech support on all tech devices, free delivery and standard installation for new items, and up to 24 months of product protection on select products.
Geek Squad Protection Plans can be purchased for Apple iPhones, with monthly payments ranging from $3.99 to $9.99, or a fixed two-year term of up to $79 to $199. There are also plans available for Android and Google Pixel phones. The plans can be purchased through Best Buy, either as a subscription service or on a product-by-product basis.
It is important to note that Geek Squad Protection Plans are not renewable, and the specific plan and the product must be purchased from Best Buy. Additionally, the Complete Protection Plan includes a deductible ranging from $199.99 to $249.99, which applies to all Loss and Theft insurance claims. This plan is not available in the state of New York.
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How to transfer a Geek Squad Protection Plan
If you want to transfer a Geek Squad Protection Plan, there are a few things you should know. Firstly, the plan cannot be transferred from one product to another, except in cases where you receive a replacement product from the manufacturer. In such cases, you must contact Geek Squad to provide the serial number and any other information requested to identify the new device as the covered product.
Secondly, if you sell or gift your covered product to someone else, that person can receive service under your plan. In this case, Geek Squad may ask questions and take steps to verify that the new owner is in lawful possession of the product and that the serial number of the device matches their records. Once this is done, they will update their records to reflect the transfer of ownership and/or responsibility for the plan without charge.
It is important to note that Geek Squad Protection Plans are not renewable. You can, however, update your billing information online or by calling 1-800-433-5778. To do so, you will need to have your new payment information ready, as well as your Geek Squad Protection Plan number.
If you need to schedule an appointment for a claim under your Geek Squad Protection Plan, you can do so online or over the phone. For larger products, such as major appliances and TVs 42" and larger, a Geek Squad Agent will come to your home to provide service. For smaller products, you will need to bring them into your local Best Buy store.
In summary, while you cannot transfer your Geek Squad Protection Plan to a different product, you can transfer ownership and/or responsibility for the plan if you sell or gift your covered product to someone else.
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Frequently asked questions
First, determine when your current Geek Squad insurance will expire. You can cancel your Geek Squad Protection Plan by calling 1-800-433-5778, or by mailing a letter with your name, address, contact information, item number, purchase date, and GSP #. You can then switch to AKKO phone insurance, which offers coverage for all device types, from new to used and refurbished devices.
You can update your billing information online or by calling 1-800-433-5778. Have your new payment information ready, as well as your Geek Squad Protection Plan number.
The Complete Protection Plan includes a deductible that can cost anywhere from $199.99 to $249.99 depending on the plan. This will apply to all Loss and Theft insurance claims, and the amount will be based on the non-discounted Best Buy retail price of the device.
You can make a claim online or by calling 1-866-205-4388.
Geek Squad Protection Plans can help keep your cell phone safe from everyday accidents, or even if it gets lost or stolen. It covers any damage to your phone that is not normally covered by a manufacturer’s warranty, including everyday wear and tear, damage, or loss and theft.
