Attune Insurance: Admitted Or Not?

Attune Insurance is an admitted insurance carrier that provides small business owners with a range of insurance products, including business owners policies, general liability, workers' compensation, professional liability, and excess liability. Founded in 2016, Attune aims to simplify the process of insuring small businesses by leveraging advanced technology and analytics. The company offers a seamless digital experience, from quoting to renewal, and is known for its strong financial rating, exceptional customer care, and quick claims service. Attune's suite of tailored products and tech-enabled experiences empowers insurance agents to meet the unique needs of small businesses.

Attune Insurance's mission and history

Attune Insurance is a New York-based company that provides small business insurance. It is the fastest and most intuitive market for small commercial insurance, making it easy for agents to deliver the right policy to their customers. Attune Insurance was built for agents and brokers from day one, helping them become the trusted advisors for small businesses. The company offers a suite of tailored P&C products and tech-enabled experiences designed to empower insurance agents to serve their small commercial clients better.

Attune Insurance's mission is to be a one-stop shop for all small business insurance needs while also forging partnerships that support the emerging distribution preferences of small businesses. The company's robust platform enhances and streamlines how brokers interact and serve their clients. Attune Insurance offers a range of insurance products, including Businessowners' Policies (BOP), Workers' Compensation Policies (WC), Professional Liability Policies (PL or E&O), General Liability Policies (GL), and Flood Insurance Policies.

The company's vision and mission are aligned with its commitment to providing the best possible service to small businesses and their owners. Attune Insurance aims to make the process of purchasing insurance straightforward and accessible, eliminating the red tape often associated with the industry. The company's dedication to innovation and technology has made it a trusted partner for many small businesses and insurance agents.

Attune Insurance is focused on creating a positive and engaging workplace culture. The company has been certified as a Great Place to Work, with 92% of employees stating that it is a great place to work, compared to 57% at a typical U.S.-based company. Attune Insurance fosters an environment where employees feel welcomed, valued, and able to be themselves. The company also encourages responsibility and provides resources and equipment to support its employees in their roles.

Admitted insurance: definition and benefits

Admitted insurance is coverage offered by insurance providers who are licensed to operate by the state insurance department in which they are based. These departments govern nearly all aspects of an admitted insurance company's operations, including capitalization requirements, policy forms, rate approvals, and claims handling. Admitted insurance companies must adhere to regulations regarding policy forms, rate approvals, and claims handling.

If an admitted insurance company fails and is unable to pay claims, the state insurance fund will step in to pay the claims. Admitted insurance policyholders enjoy certain benefits, including a means of addressing conflicts if they believe a claim has been mishandled. They have the right to appeal to the state insurance department if policies were handled incorrectly.

Benefits of Admitted Insurance

Admitted insurance companies must rigorously comply with insurance regulations established by the state's department of insurance. If they are unable to pay claims due to failure or troubled finances, the state's insurance fund will step in to ensure policyholders' claims are paid. This guarantee of coverage is one of the main benefits of admitted insurance.

Another benefit is that purchasing coverage from an admitted carrier means customers don't have to pay certain fees and taxes as part of those policies. Admitted insurance policyholders also have the right to appeal to the state insurance department if they believe their policies were handled incorrectly.

Attune's products and services

Attune Insurance is a New York-based company that provides small business insurance. It offers a range of tailored products and services designed to meet the unique needs of small businesses and their owners.

Attune's platform aggregates data from various sources and uses advanced analytics to create customised insurance products for small businesses. Their products and services include:

• Businessowners' Policies (BOP): BOPs bundle property, liability, and business interruption coverages into a single policy. This protects small businesses against equipment damage, customer lawsuits, lost business income due to covered events (such as fires), and more.
• Workers' Compensation Policies (WC): These policies protect small business employees from work-related injuries, including slips, falls, lacerations, and muscle strains.
• Professional Liability Policies (PL or E&O): PL policies guard small businesses and their clients from lawsuits and claims related to professional errors. PL is a monoline product that can be bundled with other common insurance products.
• General Liability Policies (GL): GL policies protect small businesses in the event of a claim for property damage or bodily harm from customers, the public, or contractors. This is the most common type of insurance for small businesses.
• Flood Insurance Policies: These policies protect businesses from losses directly caused by flooding, helping them recover quickly. The average commercial flood claim is $90,000.
• Active Cyber Insurance: This insurance covers digital risks, including stolen funds, lost business income, cyber extortion, breach response, and other costs resulting from security failures or data breaches.

Attune also provides a seamless digital experience for its customers, with a user-friendly portal, paperless direct billing, and responsive customer support available via live chat, phone, and email. The company's goal is to make small business insurance "as easy as it should be," streamlining the process and removing the hassles often associated with traditional insurance.

Attune's customer service

Attune Insurance is a New York-based company that provides small business insurance. It offers a range of tailored products, including property, liability, business interruption, workers' compensation, professional liability, general liability, flood insurance, and active cyber insurance. The company aims to streamline the process of obtaining insurance for small businesses, which is often time-consuming and complicated.

Attune's website is user-friendly, and customers have given positive feedback on the support they receive via live chat, phone, and email. The company's portal allows customers to access their policies, make changes, and receive immediate notifications about payments, policy status, and due dates.

For customers who require assistance with their insurance policies, Attune provides multiple options for customer service. These options may vary depending on the specific partner or agent, but here is a general overview of the available channels:

• Phone Support: Customers can call a dedicated phone number to speak directly with a representative and receive assistance with their queries or concerns.
• Live Chat: Attune offers live chat support on its website, providing real-time assistance to customers with any questions or issues they may have.
• Email: Customers can also reach out to Attune's customer support team by sending an email to a designated address, such as [email protected], for policy support or other general inquiries.
• Online Requests: Attune provides the option to submit requests or inquiries through an online portal or platform. This allows customers to conveniently seek assistance without directly contacting an agent.
• Agent Contact: In some cases, customers may be directed to contact their specific agent directly. This can be done through various means, such as phone, email, or in-person meetings, depending on the agent's availability and preference.
• Policy Access: Customers can also opt to access their policy information online. This allows them to review their coverage details, make changes, or address certain queries without necessarily needing to contact customer support.

Attune's company culture

Attune's culture is characterised by a strong sense of teamwork and mutual respect. Employees are given significant responsibility and autonomy, and the company fosters an environment where everyone works hand in hand. This collaborative spirit is further strengthened by social events like the annual summer party and the annual Thanksgiving event, where employees get to share a meal and personally thank their colleagues.

The company also encourages personal growth and development, providing employees with the resources and equipment needed to excel in their roles. Attune's commitment to employee empowerment is evident in its support for unconscious bias training, mandated for all staff, and its dedication to creating a diverse and inclusive workplace.

Attune's innovative approach to small business insurance is reflected in its use of data and technology to streamline processes and create more applicable and transparent policies. This forward-thinking mindset is integral to the company's culture, with employees embracing the opportunity to discover and change something new every day.

The company's culture has not gone unnoticed, with Attune earning a spot on various workplace award lists and receiving high ratings from employees. 92% of Attune Insurance employees say it is a great place to work, significantly higher than the US average of 57%. Overall, Attune's company culture is defined by its commitment to employee satisfaction, innovation, diversity, and collaboration, creating an empowering and encouraging environment for its workforce.

Frequently asked questions