Jane Dotson
Combined Insurance is a US company that offers supplemental life and health insurance coverage for individuals and employers. It is a subsidiary of Chubb, a leading commercial lines insurer. The company has received many negative reviews on BBB and Trustpilot, with customers complaining about issues with claims, poor customer service, and delays. However, some customers have praised the company for its user-friendly website and real-time claim updates. With a rating of 1.6 out of 5 on Trustpilot and 1.5 stars on Yelp, the company has a bad reputation. Despite this, Combined Insurance has been rated highly by A.M. Best, a leading global credit rating agency, indicating that it is a superior choice for insurance customers. This leads to the question: Is Combined Insurance worth it?
| Characteristics | Values |
|---|---|
| Customer satisfaction | Poor customer service, failure to address disputes, delayed responses, denied claims |
| Trustworthiness | Accused of being a scam, pressuring customers to buy multiple policies, poor communication |
| Financial strength | Rated "A+" by A.M. Best, indicating superior choice for insurance customers |
| User-friendliness | Easy-to-navigate website, multiple options for filing claims |
| History | Founded in 1922, part of Chubb, one of the US's leading commercial lines insurers |
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What You'll Learn
Combined Insurance Company's reputation
Combined Insurance Company, founded in 1922, has a mixed reputation. On the one hand, the company has received several negative reviews on Yelp and the Better Business Bureau (BBB) website, with some customers alleging that the company unfairly denied their claims, caused excessive delays, and demonstrated a lack of transparency and poor communication. There are also complaints about its limited selection of coverages and the absence of 24/7 phone claims reporting or customer service.
On the other hand, Combined Insurance has also garnered positive reviews for its strong financial stability, nationwide coverage, and excellent customer service through a wide network of agents, including independent insurance agents. The company has been described as a well-established carrier with nearly a century of experience in the insurance industry and very high ratings through A.M. Best and the BBB. It offers supplemental life and health insurance coverages to individuals and employers, with common discounts such as safe premises, formal safety plans, and smoking cessation programs.
The company has also been praised by its employees for its awesome culture, growth, and flexibility. However, some employees have criticised the company for its high-pressure sales environment, inadequate training, and lack of compensation.
Overall, while Combined Insurance has received some negative feedback from customers and employees, it also has positive aspects to its reputation, including financial stability, a wide network of agents, and high ratings from reputable sources.
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Customer experience and satisfaction
On the one hand, Combined Insurance is recognised as a leader in supplemental insurance, offering easily understandable supplement insurance plans and professional advice on selecting coverage. The company has an impressive parent company, strong financial stability, and nationwide coverage. Its website is also user-friendly and intuitive, making it easy for customers to find important information and access various customer service options, such as filing a claim or checking its status.
On the other hand, some customers have reported negative experiences with Combined Insurance, citing issues with claim delays, unhelpful customer service, and a lack of transparency regarding discounts and policies. There have also been concerns about the limited selection of coverages offered by the company.
One common complaint is the absence of 24/7 phone claims reporting or customer service options, which can be inconvenient for customers who need immediate assistance. Additionally, while Combined Insurance offers several common discounts, such as the safe premises discount and the formal safety plan discount, the company does not make information about these discounts readily available, which can make it challenging for customers to take advantage of them.
Overall, customer experiences with Combined Insurance appear to be mixed. While some customers have had positive interactions with the company and found its services beneficial, others have expressed dissatisfaction with various aspects of its claims handling and customer service. It is essential for prospective customers to consider both positive and negative reviews when evaluating Combined Insurance as a potential insurance provider.
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Claim filing process
Combined Insurance allows customers to file claims via phone, fax, mail, or through their website. The process is as follows:
- Before an unexpected event occurs, it is advisable to prepare by reviewing your supplemental insurance policy and major medical policy to understand your coverage. Reading through a claims form will also help you know what information you need to provide when filing a claim.
- When filing a claim, provide your complete name and current mailing address, as this is where payments and correspondence will be sent.
- Respond promptly to requests for additional information. Sign and date the "Authorization to Release Information" on your claim form. For disability claims, ensure your doctor completes the "Attending Physician's Statement," and ask your employer to complete the "Employer's Statement."
- After submitting your claim, keep copies of all documents related to the incident, including bills, invoices, and completed claim forms. Note the date if you mailed them.
- You can track the status of your claim and get real-time updates through Combined Insurance's self-service portal on their website.
While some customers have expressed satisfaction with receiving payouts from their claims, others have reported delays and issues with claim processing. Therefore, it is advisable to be proactive in gathering the necessary information and following up on the status of your claim.
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Policy reviews and redundant coverage
An insurance policy review is a detailed examination of the coverage you carry, and an assessment of what, if anything, has changed since you purchased the policy or your last review. It can be specific to one type of policy or look at all of your coverage. For example, if you have bundled your policies through one insurance company, your changed status will update across all policies.
It is important to periodically review your insurance policies because many things can change over time, directly impacting your insurance coverage. For example, construction costs may have gone up, meaning your homeowners insurance policy limits might not be enough to rebuild your home. Similarly, vehicle repair costs and the availability of replacement parts can impact your car insurance coverage. A policy review will examine these varying facets of coverage and determine what has changed that might lead to gaps in your insurance.
You should also review your policies any time you make changes or modifications that change the cost of replacement. For example, home improvements, especially big-ticket changes like kitchen or bathroom remodels, or alterations that change the square footage of your home. A conservative, safe answer to how often you should review insurance policies is annually. However, if an annual check-up feels overly burdensome, you could consider reviewing your coverage every two years.
Redundancy protection insurance is a type of short-term income protection policy that pays out a set amount for a specific number of months if you lose your job. This payment is a percentage of your monthly gross income, usually between 50% and 70%, and is tax-free. It allows you to continue paying your bills and rent or mortgage while looking for your next role. Redundancy insurance policies typically have an initial exclusion period of 90-150 days during which you cannot claim, and an excess period before payouts begin.
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Financial strength and stability
Combined Insurance Company of America, a Chubb company, is a leading provider of supplemental health, accident, disability, and life insurance products for employers of all sizes and individuals. The company has been in business for over 100 years and operates under two brands: Combined (in the US and Canada) and Chubb Workplace Benefits (mid- and large-market employers).
The financial strength and stability of Combined Insurance are demonstrated by its A+ rating from the Better Business Bureau and its A+ (Superior) financial strength rating from AM Best. These ratings indicate that the company is financially stable and capable of paying out claims.
Combined Insurance's products are designed to help individuals, families, and employers through challenging times by providing cash benefits for covered accidents and illnesses. For example, their disability insurance helps protect your income if a sudden illness or injury keeps you from working. The policy replaces a part of your paycheck, helping you to replace lost income and maintain your lifestyle while you recover.
In addition to financial stability, Combined Insurance also offers unparalleled claims submission, seamless support tailored to your needs, and a team of account executives that will help your employees every step of the way. This comprehensive support system can provide peace of mind and help reduce the stress associated with accidents, injuries, or illnesses.
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Frequently asked questions
Combined Insurance has received a lot of negative reviews, with customers complaining about delayed responses, denial of claims, and poor customer service. However, some customers have praised the company for its user-friendly website and real-time claim updates. Combined Insurance is also backed by Chubb, one of the leading commercial lines insurers in the US, and has been rated "Superior" by A.M. Best, a leading global credit rating agency.
Combined Insurance offers supplemental life and health insurance coverage for individuals and employers. They have an intuitive and easy-to-navigate website, allowing customers to file claims and check their status conveniently. Combined Insurance also provides real-time updates on claims through a self-service portal.
There are several drawbacks to choosing Combined Insurance. Customers have reported issues with delayed responses, denial of claims, and a lack of transparency. Some have even accused the company of being a scam, encouraging customers to purchase multiple redundant policies. Additionally, there have been complaints about the company's failure to resolve disputes and make good faith efforts.
