Go Auto Insurance: Good Or Not?

GoAuto Insurance is a good option for drivers who want basic, affordable coverage in Louisiana, Nevada, Ohio or Texas. The company offers a direct-to-consumer model, allowing customers to buy policies directly without going through commissioned agents, which helps keep costs low. However, GoAuto has received poor reviews for its customer service and communication, with an average rating of 1.7 out of 5 stars based on customer reviews. The company also has a higher-than-average number of complaints relative to its size. While GoAuto may be a good choice for some, it's recommended that customers compare rates and reviews from other insurance providers before making a decision.

GoAuto Insurance Pros and Cons

GoAuto Insurance Pros:

• GoAuto Insurance is a good option for drivers who need basic and affordable coverage.
• It has physical locations for in-person payments.
• It has a highly-rated mobile app and a user-friendly website.
• It offers flexible payment options.
• It has a direct-to-consumer model, which means it doesn't use commissioned agents, helping to keep costs low.

GoAuto Insurance Cons:

• It has very few positive reviews and is poorly rated by customers.
• It is not rated by AM Best for financial strength, which may be a concern for some.
• It is only available in four states: Louisiana, Nevada, Ohio and Texas.
• It offers limited coverage options and few discounts.
• It has a higher-than-average number of complaints.

GoAuto Insurance Quotes

GoAuto Insurance is a good option for drivers who need basic and affordable coverage. The company is based in Baton Rouge, Louisiana and has been providing cost-effective car insurance policies since 2009. GoAuto Insurance promotes itself as a provider with bargain rates, with its slogan being "Low-Cost Car Insurance".

GoAuto Insurance covers drivers in Louisiana, Nevada, Ohio, and Texas. Their policies include liability coverage, collision insurance, comprehensive insurance, medical payments, and underinsured/uninsured motorist insurance.

The company has received mixed reviews from customers. While some appreciate the affordable rates, others have complained about poor customer service and communication issues. GoAuto Insurance has an average rating of 1.7 out of 5 stars on Yelp, with several negative reviews citing issues with claims handling and payment processing.

GoAuto Insurance is a good option for those seeking basic and inexpensive auto insurance. However, it is important to consider the limited coverage options and the company's poor customer service ratings before making a decision. It is always recommended to compare quotes and reviews from multiple insurance providers before choosing a policy.

GoAuto Insurance Claims

GoAuto Insurance has an average rating of 1.7 out of 5 stars from 12 reviews on Yelp, with customers citing poor customer service and frustrations with communication. Similarly, the company holds a 1.2 out of 5-star average customer score on the Better Business Bureau (BBB) website, based on around 30 reviews.

GoAuto Insurance is not rated by AM Best for financial strength and has more complaints than expected relative to its size, according to three years' worth of data from the National Association of Insurance Commissioners (NAIC).

GoAuto Insurance Coverage

GoAuto Insurance is a Louisiana-based auto insurance company that offers basic auto insurance policies in Louisiana, Nevada, Ohio and Texas. The company has been providing cost-effective car insurance since 2009 and only covers vehicles, so you'll need to look elsewhere for other types of insurance.

GoAuto markets itself as a low-cost insurance company, allowing drivers to buy policies directly and not through commission-based agents. The company's direct-to-consumer model may help keep costs low. However, it has not been rated by AM Best for financial strength, which may be a concern for some.

GoAuto offers the following types of insurance:

• Liability car insurance: Covers vehicle repairs and medical bills for other drivers involved in an accident where you are at fault.
• Collision insurance: Pays for repairs to your car following an accident, regardless of who is at fault.
• Comprehensive insurance: Covers repairs for reasons other than an accident, such as theft, vandalism or weather damage.
• Medical payments (MedPay): Coverage for your own medical bills.
• Underinsured/uninsured motorist insurance (UIM/UM): Covers your medical bills and repairs if another driver with insufficient or no insurance hits your vehicle.

GoAuto also offers non-owner coverage for drivers who don't own a car but need insurance while driving.

The company has a highly-rated mobile app and a user-friendly website. However, it has received poor reviews for customer service and communication. GoAuto had more complaints than expected for a company of its size, according to data from the National Association of Insurance Commissioners.

GoAuto Insurance Alternatives

GoAuto Insurance is a legitimate car insurance provider, but it has a poor customer service track record and has not been rated by AM Best for financial strength. If you're looking for an alternative, here are some options:

USAA

USAA is a good alternative for military members, veterans, and their families. The company typically offers affordable rates and is highly rated by customers and industry professionals. It also offers benefits such as on-base vehicle storage discounts.

Nationwide

Nationwide scored well across the board in our Nationwide insurance review. It offers competitive prices, positive industry and customer reviews, and is available in most states. The company also excels at giving affordable prices to its drivers through its usage-based and telematics insurance programs.

Geico

Geico is another insurance provider at the lower end of the cost spectrum. It offers property insurance and provides additional savings to customers who take out both auto and property insurance policies. Geico also has better-than-average customer satisfaction and financial strength ratings.

State Farm

State Farm has a wide variety of coverage options and is known for its great customer experience.

Frequently asked questions