Orlando Harmon
MaxCare is an extended service plan offered by CarMax that provides additional coverage for car repairs beyond the manufacturer's warranty. It is an optional plan that car owners can choose to purchase when buying a car from CarMax. MaxCare covers repairs to a car's major systems, including the engine, transmission, drivetrain, electronics, electrical, steering, suspension, cooling, and climate control. It offers peace of mind to vehicle owners by protecting them from unexpected repair costs and ensuring their vehicles are well-maintained. MaxCare is administered by independent third-party administrators, and CarMax is not a party to the MaxCare contract.
| Characteristics | Values |
|---|---|
| Type | Extended service plan |
| Provider | CarMax |
| Coverage | Engine, transmission, drivetrain, electronics, electrical, steering, suspension, cooling, climate control, and more |
| Deductible | $50–$600 |
| Duration | Up to 5 years or 150,000 miles |
| Cost | $1,559–$4,289 |
| Cancellation | Allowed at any time |
| Refund | Pro-rated |
| Roadside assistance | 24/7, 365 days a year |
| Rental reimbursement | Up to $40 a day for up to seven days |
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What You'll Learn
- MaxCare is an optional extended service plan for new car buyers
- It covers repairs to a car's major systems, but not routine maintenance
- It can be purchased upfront or included in monthly payments
- MaxCare offers named exclusion coverage, with a specific list of non-covered components
- It is administered by third-party administrators; CarMax is not a party to the contract
MaxCare is an optional extended service plan for new car buyers
MaxCare is available for any used car sold by CarMax, regardless of the year, make/model, or mileage. It is an optional add-on when you purchase your car and can be included in your monthly payment or purchased upfront using a credit card, cash, or check. MaxCare provides repair coverage beyond the manufacturer's warranty and the CarMax limited warranty, which lasts for 90 days or 4,000 miles. With MaxCare, you can take your car to your preferred repair shop or use CarMax's trusted network of CarMax Service Centers and RepairPal Certified shops.
If you have covered repairs completed at a CarMax service center or a RepairPal Certified shop, your deductible will be reduced by $50 (state limitations may apply). The deductible options include $50, $100, $200, and $300, and you can choose the deductible that fits your budget and the life of your car. Deductibles are only paid once per visit to the repair facility, regardless of how many repairs are made during that visit. You can also take your vehicle to any licensed service facility in the US or Canada that offers a 6-month/6,000-mile warranty on parts and labor.
To keep your MaxCare contract valid, you must follow the maintenance schedule recommended by your vehicle's manufacturer and keep your receipts for all services, including the VIN, the date of service, and what was performed. While MaxCare covers repairs to your car's major systems, routine maintenance is your responsibility. You can cancel your MaxCare plan at any time, and the refund amount will be calculated based on pro-rata terms and/or mileage, and may be subject to a cancellation fee. MaxCare also offers a rental car policy as part of its extended warranty plans, reimbursing you for the cost of a rental car while your vehicle is in the shop for covered repairs.
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It covers repairs to a car's major systems, but not routine maintenance
MaxCare is an optional extended service plan that you can choose to buy when you purchase a car from CarMax. It provides repair coverage beyond the manufacturer’s warranty and the CarMax limited warranty. MaxCare covers repairs to your car's major systems, but not routine maintenance.
Routine maintenance is the car owner's responsibility. This includes regular services such as oil changes, tyre inflation, and other services that will help your car run smoothly.
MaxCare covers repairs to your car's major systems, which include the engine, transmission, drivetrain, electronics, electrical, steering, suspension, cooling, and climate control. The engine system is the most important system in a car, converting fuel into energy to power the vehicle. The transmission system is responsible for transferring power from the engine to the wheels. The suspension system in a car is a set of components that work together to absorb shock and vibrations from the road, providing a smooth and comfortable ride for passengers. The brake system slows down and stops the vehicle. The electrical system provides power to lights, the radio, and other electronic devices in the car.
MaxCare offers named exclusion coverage, meaning there is a specific list of non-covered components and losses. Certain causes of loss such as corrosion and abuse are also excluded. If the item in question is not on the exclusion list, it is covered. MaxCare can be tailored to your monthly budget, with deductibles starting as low as $50.
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It can be purchased upfront or included in monthly payments
MaxCare is an optional extended service plan that can be purchased upfront or included in monthly payments. It offers peace of mind to vehicle owners by protecting them from unexpected repair costs and ensuring that their vehicle is always in good working condition. MaxCare can be purchased at the time of buying a car from CarMax and offers coverage beyond the manufacturer's warranty and the CarMax limited warranty.
The cost of this extended warranty varies depending on the year, make, and model of the vehicle, as well as the chosen deductible amount. Deductible options include $50, $100, $200, and $300, with higher deductibles resulting in lower monthly costs. The deductible is the out-of-pocket expense that the customer pays for each covered repair. MaxCare covers the remaining cost of the repairs.
When purchasing a MaxCare plan, customers can choose to include it in their monthly car payments or pay upfront using a credit card, cash, or check. This flexibility allows customers to select the payment option that best suits their financial situation and preferences.
It is important to note that MaxCare is only available at the time of purchasing a CarMax vehicle. It cannot be added to a car after it has been bought. Therefore, customers interested in the benefits of MaxCare should consider including it in their monthly payments or upfront payment when buying their car. By doing so, they can enjoy the peace of mind that comes with having extended coverage for their vehicle.
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MaxCare offers named exclusion coverage, with a specific list of non-covered components
MaxCare is an optional extended service plan offered by CarMax. It provides repair coverage beyond the manufacturer's warranty and the CarMax limited warranty. MaxCare offers named exclusion coverage, which means it provides a specific list of non-covered components and losses. This includes maintenance services and parts, such as batteries, brakes, trim, wiper blades, and wheels. Aftermarket accessories or equipment installed after the vehicle purchase date are also not covered.
Certain causes of loss, such as corrosion, collision, or inadequate maintenance, are excluded from coverage. For example, emergency roadside assistance for a flat tire will only cover the removal of the flat tire or the mounting of a spare tire replacement, but will not cover the cost of a new tire. Similarly, emergency roadside assistance for fuel delivery does not cover the cost of fuel.
MaxCare covers the car's major systems, including the engine, transmission, drivetrain, electronics, electrical, steering, suspension, cooling, and climate control. It is available for any car, regardless of its year, make, model, or mileage, and can be tailored to the customer's budget. Deductibles can start as low as $50, and repairs can be made at the customer's preferred repair shop or at a CarMax Service Center or RepairPal Certified shop, where the deductible may be reduced by $50.
MaxCare can be included in monthly payments or purchased upfront using a credit card, cash, or check. It is important to note that MaxCare is only available at the time of purchasing a CarMax vehicle, and customers are advised to review their MaxCare Service Contract for specific details on limitations and exclusions.
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It is administered by third-party administrators; CarMax is not a party to the contract
MaxCare is an optional extended service plan offered by CarMax that provides repair coverage beyond the manufacturer's warranty and the CarMax limited warranty. It is important to note that CarMax is not a party to the MaxCare contract. Instead, it is administered by independent third-party administrators, such as Automotive Warranty Services of Florida, Inc., Consumer Program Administrators, Inc., and Continental Service Provider, Inc.
This means that while CarMax offers and promotes the MaxCare service plan, the actual contract and its administration are handled by these third-party entities. CarMax itself is not directly involved in the contractual agreements and obligations between the customer and the third-party administrators.
The role of these third-party administrators is to manage the MaxCare service plans, handle claims, and ensure that customers receive the benefits outlined in their chosen plans. They are responsible for reviewing and approving claims, authorizing repairs, and coordinating with certified repair facilities to ensure that covered repairs are carried out correctly.
By engaging independent third-party administrators, CarMax provides its customers with a level of assurance that their MaxCare service plans will be managed impartially and efficiently. This separation between CarMax and the third-party administrators also helps to maintain transparency and clarity in the administration of the MaxCare contracts.
It is worth noting that while CarMax is not a party to the MaxCare contract, the company still plays a significant role in promoting and facilitating the service. CarMax offers its customers the option to purchase MaxCare when buying a car from them, and they also provide a network of trusted CarMax Service Centers and RepairPal Certified shops where customers can avail themselves of certain benefits, such as reduced deductibles.
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Frequently asked questions
MaxCare is an extended service plan offered by CarMax that provides repair coverage beyond the manufacturer’s warranty and the CarMax limited warranty. It covers a car's major systems, including the engine, transmission, drivetrain, electronics, electrical, steering, suspension, cooling, and climate control.
MaxCare is an optional plan that can be purchased when buying a car from CarMax. It offers named exclusion coverage, meaning there is a specific list of non-covered components and losses. If your car needs repairs covered by the plan, you pay your chosen deductible to the repair facility, and they will carry out the repairs. Deductibles start at $50 and can be chosen based on your budget.
MaxCare provides peace of mind by protecting car owners from unexpected repair costs and ensuring their vehicle is always in good working condition. It also offers a rental car policy as part of its extended warranty plans, reimbursing customers for the cost of a rental car while their vehicle is in the shop for covered repairs.
