The Reliability Of Mercury Auto Insurance: Is It Worthwhile?

Mercury Insurance is a well-known insurance company that offers a range of insurance products, including car, homeowners, renters, and business insurance. The company has a strong financial rating from AM Best, indicating its ability to meet claims obligations. Mercury's car insurance coverage options include liability protection, collision, comprehensive, uninsured/underinsured motorist, and personal injury protection, among others. Their rates are slightly more competitive than the national average, but availability is limited to only 11 states. Customer satisfaction reviews are mixed, with some policyholders praising the company's claims handling and customer service, while others express frustration with claim denials and higher premiums. Overall, Mercury may be a good option for those seeking standard coverage and discounts, but it is important to shop around and compare quotes to find the best rate and coverage for your needs.

Mercury's insurance coverage options

Mercury Insurance offers a range of insurance products, including auto, home, renters, condo, business, and umbrella insurance. The company provides basic auto insurance coverage options, including rental car coverage and roadside assistance. Repairs made at Mercury-approved repair facilities are guaranteed for as long as you own the vehicle.

• Liability Protection: This coverage pays for damages caused to others if you are at fault in an accident, including legal fees and medical bills.
• Collision Protection: This covers damages to your vehicle resulting from a collision with another vehicle or object, regardless of fault.
• Comprehensive Coverage: This protects your vehicle from damage caused by something other than a collision, such as theft, vandalism, falling objects, or fire. It usually comes with a deductible amount that you pay before the insurance company covers the rest.
• Medical Payments Coverage: This supplemental coverage can be added to your policy to help pay for medical expenses arising from an accident.
• Personal Injury Protection (PIP): PIP helps cover your medical costs and other expenses after a car accident, regardless of who was at fault.
• Uninsured/Underinsured Motorist Coverage: This coverage pays for bodily injury to you and your passengers caused by uninsured or underinsured drivers.
• Rental Car Insurance: This helps cover the cost of a rental car if your vehicle is being repaired or replaced due to a covered loss.
• Mechanical Protection: This covers unexpected repairs to your vehicle even after your warranty has expired. It includes 24-hour roadside assistance, rental vehicle assistance, and trip interruption coverage.
• Ride-Hailing Insurance: This coverage is for drivers working for rideshare companies such as Uber or Lyft. It protects you while you are waiting for a fare until you accept a customer.

Mercury also offers various discounts to make their insurance coverage more affordable, such as multi-policy, multi-car, good driver, good student, autopay, and anti-theft feature discounts.

Mercury's insurance discounts

Mercury Insurance offers a range of discounts to its customers. The availability of these discounts varies by state, so it is always best to check with a local Mercury agent to see which discounts are available to you.

Anti-Theft Feature Discount

Mercury rewards drivers who install an anti-theft device in their vehicle. These devices help to reduce and resolve theft claims.

Autopay Discount

Mercury offers a discount to customers who sign up for autopay, which ensures timely payment every month.

E-Signature Discount

Mercury passes on the savings from reduced paperwork and increased convenience to customers who use electronic signatures.

Good Driver Discount

Mercury offers a discount to customers who have gone a specified period without getting into an accident or receiving a ticket.

Good Student Discount

Mercury offers a discount to young drivers who are single, full-time students under the age of 23 and have a B average (3.0+ GPA) or better.

Multi-Car Discount

Mercury provides a discount to customers who insure multiple vehicles on their policy.

Multi-Policy Discount

Mercury offers a discount to customers who bundle their home, condo, or renters insurance policy with their auto policy.

Pay-in-Full Discount

Mercury provides a discount to customers who pay for their entire auto insurance term upfront.

Other Discounts

Mercury also offers various other discounts, including a discount for customers who sign up for Mercury's RealDrive® program, which offers savings of up to 20% based on annual odometer readings and coverage selections. Additionally, Mercury offers discounts for customers who are members of certain professional groups, those who have safety features such as airbags and anti-lock brakes, and those who own electric vehicles.

Mercury's insurance mobile app

Mercury Insurance has two mobile apps for its auto insurance customers. The first is its primary app, which allows users to access their digital ID card, pay bills, and contact roadside assistance. The app is highly rated by Apple and Google Play users, with a score of 4.8 out of 5 on the App Store and 4.6 out of 5 on Google Play.

The second is a usage-based app called MercuryGo, which monitors your driving habits and provides feedback to help you improve your driving skills and identify areas where you might need improvement. It is designed to help you become a better driver and keep you and those around you safe on the road. MercuryGo is currently only available in Arizona, Florida, Georgia, Illinois, New Jersey, Nevada, Oklahoma, Texas, and Virginia.

Through the primary app, users can manage their accounts anytime, anywhere. They can pay bills, view policy information, print or download ID cards, access digital copies of policy documents and bills, receive policy and billing notifications via email and text, contact their agent with one touch, and view their policy claims and payment history.

Mercury's insurance pros and cons

Mercury Insurance Pros and Cons

Mercury Insurance is a well-known name in the insurance industry, offering a range of products including auto, home, renters, and business insurance, as well as additional options like mechanical protection and umbrella insurance. Here are some of the key pros and cons of choosing Mercury for your insurance needs:

Pros:

• Wide range of insurance products: Mercury offers auto, home, renters, and business insurance, as well as additional options like mechanical protection and umbrella insurance.
• Standard coverage options: Mercury provides all the standard coverage options for auto and home insurance, including liability, collision, comprehensive, and personal injury protection.
• Competitive rates: Mercury's rates for minimum and full coverage auto insurance are slightly more competitive than the national average.
• Discounts available: Mercury offers a variety of discounts for auto and home insurance, including multi-policy, multi-car, good driver, and good student discounts.
• Local agents: Mercury has local agents available in most states where it operates, providing personalized service and support.
• Positive industry recognition: Mercury has received recognition and awards from Forbes and Insure.com, and has been rated highly by Apple and Google Play users for its mobile app.
• Rideshare insurance: Mercury offers rideshare insurance for drivers working for companies like Uber and Lyft, filling a gap in coverage for commercial driving.

Cons:

• Limited availability: Mercury's insurance products are only available in a limited number of states. Auto insurance is offered in 11 states, while homeowners insurance is available in 10 states.
• Limited customization options: Mercury has fewer options for customizing insurance policies compared to some other providers.
• Customer satisfaction: Mercury has received mixed reviews from customers, with some reporting issues with claims handling and policy adjustments.
• No loyalty discounts: Mercury does not offer loyalty discounts for long-term customers.
• Limited financial products: Mercury focuses primarily on insurance and does not offer a wide range of financial products like some larger companies.

Overall, Mercury Insurance may be a good option for individuals seeking standard insurance coverage for their auto, home, or business needs, particularly if they live in one of the states where Mercury operates. However, those seeking more specialized coverage or additional financial services may need to look elsewhere.

Mercury's insurance customer satisfaction

Mercury Insurance has received mixed reviews from customers. On one hand, Mercury has been recognised as one of the best insurance companies in the industry by Forbes and Insure.com. It has also been rated highly by Apple and Google Play users, receiving a 4.8 and 4.6 rating out of 5, respectively.

On the other hand, Mercury has received low ratings in customer satisfaction surveys conducted by J.D. Power. In its 2023 U.S. Auto Claims Satisfaction Study, Mercury ranked below the industry average with an overall customer satisfaction score of 848 out of 1,000. Similarly, in the 2024 U.S. Property Claims Satisfaction Study, Mercury did not receive a ranking.

Mercury's customer complaint levels have also fluctuated over the years. According to the National Association of Insurance Commissioners (NAIC) Complaint Index, Mercury had more complaints than average in 2021 and 2023, but fewer complaints than average in 2022.

Customers on Reddit and Trustpilot have also expressed mixed sentiments about their experiences with Mercury Insurance. While some have praised the company for its professional and efficient handling of claims, others have criticised it for its poor customer service and denial of claims.

Frequently asked questions