Alyssa Lane
Pet insurance is a way to help alleviate the financial burden of veterinary care. PetFirst, a company founded to help pet owners pay for unexpected veterinary costs, has been in business for over 12 years and is the fastest-growing pet insurance company in the country. Reviews of PetFirst are generally positive, with an average score of 4.6/5, citing high levels of customer service and good coverage. However, some reviews mention slow claim processing times and rude call centre representatives. With PetFirst reimbursing up to 80% of medical costs, it can be a good option for those with pets at risk for hereditary illnesses. MetLife acquired PetFirst in 2020, and reviews for MetLife Pet Insurance are also positive, with customers highlighting good customer support and an easy claims process.
| Characteristics | Values |
|---|---|
| Customer service | High level of customer service, with an average review score of 4.6/5 |
| Coverage | Covers emergency care, accidents, illness, injuries, image tests, surgery, prescriptions, hospitalization, and multiple pets |
| Cost | Reimburses up to 80% of medical costs for specific procedures |
| Premiums | Based on pet's age, breed, and location |
| Deductibles | Go down every year that a claim isn't filed |
| Claims | Claims can take a couple of weeks to process |
| Pre-existing conditions | May not cover pre-existing conditions |
| Wellness exams | Not covered under Cost Conscious or Recommended plans |
| Waiting period | None for accidents, 14 days for illnesses |
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What You'll Learn
- PetFirst covers animals of all ages, but premiums are based on pet age
- PetFirst reimburses up to 80% of medical costs, reducing vet bills
- PetFirst offers a 14-day money-back guarantee if unsatisfied
- PetFirst provides discounts for families with multiple insured pets
- PetFirst has been praised for its customer service and support
PetFirst covers animals of all ages, but premiums are based on pet age
Pet insurance is a growing market, with many providers offering a range of policies to cover veterinary care costs. PetFirst, now acquired by MetLife Pet, has been in the business for over 12 years, and its policies are well-regarded by customers.
PetFirst covers animals of all ages, which is a significant advantage for owners of older pets or those with breeds that have shorter life expectancies. However, it is important to note that premiums are based on pet age, and you can expect a slight increase in cost over time. This is a common feature of pet insurance, with premiums also factoring in the breed of your pet and where you live.
PetFirst's policies cover a wide range of veterinary care, including accidents, illness, injuries, imaging tests, surgery, prescriptions, and hospitalisation. They also provide reimbursements of up to 80% for specific procedures, which can significantly reduce veterinary bills. Additionally, PetFirst offers routine care rider coverage, which helps pay for services such as routine exams, vaccines, and behaviour training. This is an optional extra with some providers, but PetFirst includes it in their policies after 12 months of coverage.
Customer reviews of PetFirst are generally positive, with an average review score of 4.6/5. Customers appreciate the high level of customer service, the lack of scams, and the company's dedication to helping pet owners. Some negative reviews mention slow response times and issues with claims being rejected due to pre-existing conditions. However, overall, PetFirst appears to offer a comprehensive and reliable insurance option for pet owners, especially those with older animals.
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PetFirst reimburses up to 80% of medical costs, reducing vet bills
Pet insurance is a highly recommended option for pet owners, as it helps alleviate the financial burden of emergency vet care. PetFirst, a well-known pet insurance company, offers comprehensive policies that cover accidents, illnesses, image tests, surgery, prescriptions, hospitalisation, and more. One of the standout features of PetFirst is its reimbursement policy, where they cover up to 80% of medical costs for specific procedures. This significantly reduces the financial strain on pet owners, making it a worthwhile investment.
The cost of pet insurance varies depending on several factors, including the age, breed, and location of the pet. However, PetFirst stands out by offering coverage for animals of all ages, although premiums are partially based on age, with slight increases over time. This flexibility makes PetFirst an attractive option for owners of older pets or those with breeds that typically have higher insurance costs.
The high reimbursement rate of up to 80% offered by PetFirst is a significant advantage for pet owners. Veterinary treatments can be costly, and having a large portion of these expenses covered provides much-needed financial relief. This is especially beneficial for unexpected or emergency situations, such as accidents or sudden illnesses, which can incur substantial vet bills.
In addition to the reimbursement rate, PetFirst also provides a unique routine care rider coverage option. This add-on helps pay for routine exams, vaccines, and even behaviour training, which are typically not covered under standard pet insurance plans. This feature ensures that pet owners can provide their furry friends with the necessary preventive care to maintain their health and well-being.
PetFirst's dedication to customer satisfaction is evident through their money-back guarantee. If a customer is dissatisfied with their program, PetFirst offers a 14-day money-back guarantee as long as no claims have been submitted. This demonstrates their confidence in their services and provides peace of mind for pet owners considering their insurance plans.
Overall, PetFirst's reimbursement policy of up to 80% significantly reduces vet bills, making it a valuable choice for pet owners seeking comprehensive and affordable pet insurance. Their coverage options, customer support, and commitment to helping pet owners alleviate financial worries in emergency situations make PetFirst a strong contender in the pet insurance market.
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PetFirst offers a 14-day money-back guarantee if unsatisfied
Pet insurance is a must-have for pet owners, as it helps alleviate the financial burden of emergency veterinary care. PetFirst, a well-known pet insurance company, offers comprehensive policies that cover emergency care, accidents, illnesses, image tests, surgery, prescriptions, and hospitalisation. The company has been in business for over 12 years and has a strong dedication to assisting pet owners in maintaining the health of their furry companions.
One of the standout features of PetFirst is its 14-day money-back guarantee. This guarantee showcases the company's confidence in its services and provides customers with peace of mind. If, for any reason, a customer is unsatisfied with PetFirst's program and has not submitted any claims within the first 14 days, they are eligible for a full refund. This guarantee gives pet owners the flexibility to try out PetFirst's services and make an informed decision without any financial risk.
The 14-day money-back guarantee is particularly appealing to new pet owners or those who are hesitant about committing to a long-term insurance plan. It allows them to explore the benefits of having pet insurance and understand the coverage options available. During these initial 14 days, customers can assess the level of customer service, the ease of submitting claims, and the overall value of the insurance plan for their specific needs.
While the money-back guarantee is a strong incentive, it's essential to remember that it only applies if no claims have been made. Once a claim has been submitted, the guarantee is no longer valid. Therefore, it is advisable for pet owners to carefully review the terms and conditions of the policy, understand what is covered, and make an informed decision about the suitability of PetFirst's services for their specific situation.
Overall, PetFirst's 14-day money-back guarantee demonstrates the company's commitment to customer satisfaction and trust in its services. It provides pet owners with a risk-free opportunity to explore their insurance options and make a well-informed choice. By offering this guarantee, PetFirst sets itself apart from competitors and empowers pet owners to make the best decisions for their furry family members.
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PetFirst provides discounts for families with multiple insured pets
Pet insurance is a must-have for pet parents, and PetFirst has been in the business for over 12 years. The company was founded by Brent Hinton and Lansdon Robbins, who wanted to help pet owners with the financial burden of veterinary care. PetFirst provides top-quality, comprehensive policies that cover emergency care, accidents, illness, injuries, imaging tests, surgery, prescriptions, and hospitalisation.
PetFirst reimburses up to 80% of medical costs for specific procedures, which can significantly reduce your vet bills. The cost of pet insurance depends on factors like the breed of your pet, their age, and where you live. However, PetFirst offers discounts for families with multiple insured pets, making it an attractive option for those with more than one furry friend.
PetFirst's average review score is 4.6/5, with customers praising the company's high level of customer service and dedication to helping owners and their pets. The company also provides a 14-day money-back guarantee if you are unsatisfied with their program and haven't submitted any claims.
While PetFirst has generally positive reviews, some customers have complained about long wait times for claims processing and rude call centre representatives. However, overall, PetFirst appears to be a reliable and trusted option for pet insurance, especially with their discount offerings for multiple insured pets.
PetFirst's discount for multiple pets can be a significant advantage for large families or those with multiple furry companions. It is important to note that the cost of pet insurance can add up, especially with multiple pets, so a discount can make a substantial difference in the long run.
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PetFirst has been praised for its customer service and support
Pet insurance is a must-have for pet owners, and PetFirst has emerged as a reliable option for many. The company was founded by pet owners Brent Hinton and Lansdon Robbins, who wanted to alleviate the financial burden of veterinary care after Hinton had to put his dog down due to the inability to afford treatment. PetFirst has been in business for over 12 years and has quickly become the fastest-growing pet insurance company in the country.
PetFirst reimburses up to 80% of medical costs for specific procedures, significantly reducing veterinary bills. This feature is especially beneficial for pets at risk for hereditary illnesses or conditions. Customers have shared positive experiences with the company, highlighting their reliability in covering costs for vet visits, medications, and treatments. The company also provides discounts for families with multiple insured pets.
While PetFirst has received praise for its customer service, there are some areas where customers have noted room for improvement. Some customers have mentioned delays in claim processing, with response times taking a couple of weeks. Additionally, while PetFirst covers animals of all ages, it's important to note that premiums are based on the pet's age, resulting in higher costs over time.
Overall, PetFirst has established itself as a trusted pet insurance provider, known for its commitment to supporting pet owners and their furry companions. Their comprehensive policies, dedication to customer service, and willingness to help with unexpected veterinary costs have earned them a positive reputation among pet parents.
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Frequently asked questions
PetFirst insurance covers animals of all ages, reimburses up to 80% of medical costs for specific procedures, and offers discounts for families with multiple insured pets. It also covers pets at risk for hereditary illnesses or conditions. However, premiums are partly based on your pet's age, and there have been some negative reviews regarding the company's customer service and slow claim process.
PetFirst has an average review score of 4.6/5. Customers appreciate the company's high level of customer service and the fact that they cover multiple ailments. However, some customers have complained about the slow claim process and rude call centre representatives.
One alternative to PetFirst is MetLife Pet Insurance, which acquired PetFirst and launched in 2020. MetLife offers customizable plans, including a unique family plan that covers up to three pets on one policy with a shared deductible. They also offer accident and illness coverage that can be configured to fit your needs.
