Haris Ashley
USAA is a financial company that offers insurance services, including car insurance, in all 50 states. The company's customer service department is available Monday to Friday from 6 a.m. to 10 p.m. and on Saturday from 8 a.m. to 8 p.m. CT. USAA's roadside assistance is available 24/7, while its customer service chat function is also accessible at all times. However, this chat function does not allow users to connect with a live agent. As of May 2023, USAA does not offer 24/7 customer service.
| Characteristics | Values |
|---|---|
| Customer Service Availability | Monday to Friday from 6 a.m. to 10 p.m. and Saturday from 8 a.m. to 8 p.m. CT |
| Customer Service Phone Number | 1-800-531-8722 or 210-531-8722 |
| Emergency Roadside Assistance Availability | 24 hours a day, 7 days a week |
| Emergency Roadside Assistance Phone Number | 1-800-531-8555 |
| Online Account Access | Yes |
| Mailing Address Requests | Yes |
| Local Agent Visits | Yes |
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USAA customer service hours
While USAA does not provide 24/7 customer service, its emergency roadside assistance is available around the clock. This service can be added to your car insurance policy and includes emergency towing, fuel delivery, and more. To request roadside assistance, you can call 800-531-8555 or use the USAA mobile app or website.
It is important to note that USAA's customer service hours for other products, such as life insurance, credit cards, bank accounts, and loans, may differ from those mentioned above. Therefore, it is recommended to check the official USAA website or contact them directly to confirm the specific customer service hours for your desired product or service.
Although USAA's physical locations are not mentioned as being open on Sundays, their customer service representatives are available six days a week, Monday through Saturday, with extended hours on weekdays to accommodate their customers' needs.
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Contacting USAA on Sundays
USAA does not have 24/7 customer service availability. Their customer service department is open Monday to Friday, 6 a.m.–10 p.m., and on Saturdays from 8 a.m. to 8 p.m. (CT). This means that USAA is closed on Sundays.
However, USAA does offer an automatic chat function on its website, which is available 24/7. This can be used to gain general information, such as how to reset your password or whether you are eligible to join USAA. To access the chat function, go to https://www.usaa.com/help/contact/ and select the "Chat" or "Ask USAA" button.
If you need to contact USAA on a Sunday, you could also try mailing a written request or visiting a local agent. You can also send them a message on Facebook or Twitter.
For roadside assistance, USAA offers a 24/7 service. This can be requested by calling 800-531-8555 or through the USAA mobile app or website.
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USAA's roadside assistance
USAA offers 24/7 roadside assistance that can be requested over the phone, on their website, or through their mobile app. Their roadside assistance costs between $12 and $20 per year or between $1 to $2 per month, though prices may vary depending on your state and car. Services offered include towing, fuel delivery, winching, and battery jump-starts. USAA's towing limit is up to 50 miles. Response times can vary depending on location, time of day, and weather conditions, with some users reporting wait times of up to 2.5 hours. It is important to note that USAA facilitates towing through third-party providers, which may impact the timeliness of the service.
While USAA offers roadside assistance, some users have expressed dissatisfaction with their experience. There are reports of long wait times, with one user stating that they had to wait until 9 pm for a tow truck to arrive. Additionally, it is worth noting that USAA's roadside assistance is provided by third-party companies, which may be hours away. This could potentially delay the response time, especially if there are no drivers available in the area.
However, there are also positive testimonials from customers who have used USAA's roadside assistance. One user shared that they contacted USAA roadside assistance through the app, received a call from the tow truck driver within minutes, and had their car serviced within an hour. Another user commented that they had used USAA's roadside assistance three times and it had worked great each time.
Ultimately, the reliability of USAA's roadside assistance may depend on various factors, including location and luck. While some users have experienced long wait times, others have received prompt service. It is always a good idea to explore different options and compare them with other roadside assistance providers like AAA to find the one that best suits your needs.
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USAA's online chat function
The chat function can be used to obtain general information, such as resetting your USAA account password or checking your eligibility to join USAA. For more specific or personalised queries, such as getting a quote, requesting billing information, or making changes to your policy, you will need to contact a customer service representative during their working hours.
USAA customer service representatives are available Monday to Friday from 6 am to 10 pm and on Saturdays from 8 am to 8 pm (CT). They can be contacted by calling (800) 531-8722 or (210) 531-8722 and following the prompts to reach the correct department. You can also send them a message on Facebook or Twitter.
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USAA insurance rates
In Tennessee, USAA offers the cheapest car insurance rates in the state, according to MarketWatch. The company charges $115 per month for full coverage and $27 per month for minimum liability coverage. Age plays a significant role in determining insurance costs in Tennessee, with teens paying the highest premiums and adult drivers aged 35-65 with clean records paying the least.
USAA's insurance rates are also influenced by the type of coverage and the individual's driving record. For example, a user on Reddit mentions that they were quoted $550/mo for auto insurance in Florida, despite having a spotless driving record. The same user also mentions that they receive loyalty discounts and a SSA check (like a dividend) from USAA due to their long-standing membership.
It's worth noting that USAA's operating hours are typically Monday through Friday, 7:00 a.m. to 7:00 p.m. (CT), and sometimes on Saturdays from 7:00 a.m. to 3:00 p.m. These hours may impact the availability of insurance services, especially on Sundays.
While USAA offers competitive rates in certain states and for specific demographics, it's always a good idea to compare quotes from multiple insurance providers to find the best coverage and price that suits one's individual needs.
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Frequently asked questions
No, USAA insurance is not open on Sundays. Their customer service department is available Monday to Friday from 6 am to 10 pm, and on Saturdays from 8 am to 8 pm (CT).
You can reach a USAA insurance representative by calling (800) 531-8722 or 210-531-8722.
For emergency roadside assistance, which is available 24 hours a day, 7 days a week, call 800-531-8555.
USAA's operating hours on Saturdays are from 8 am to 8 pm.
For general information, you can use USAA's automatic chat function on their website. You can also send them a message on Facebook or Twitter.
