When it comes to the best auto insurance companies for paying claims, your best bets are Amica Mutual, USAA, and State Farm. These companies offer excellent financial strength, quick claims resolution, and superb customer service.
Out of all the best claims-paying insurance companies, Amica Mutual takes our top spot because of its excellent reputation for customer satisfaction. Other reasons to shop with Amica Mutual include its ample list of coverage options and potential for dividend payouts.
USAA has a superior rating of A++ from A.M. Best for its financial strength. This high rating means you won’t have to worry about your claim going unpaid. USAA typically has the best auto insurance ratings in all categories.
State Farm has one of the largest networks of agents, meaning you’ll find help from a real person no matter where you live. State Farm’s extensive network means someone will always be available to help you file a car insurance claim.
Characteristics | Values |
---|---|
Overall best auto insurance company | Nationwide |
Best for military members and veterans | USAA |
Great for drivers with a speeding ticket | Travelers |
Best for drivers who caused an accident | Erie |
Best for drivers with a DUI | Progressive |
Great for drivers with poor credit | Geico |
Best for family discounts | Westfield |
Best for new cars | Auto-Owners |
What You'll Learn
Amica: Top Pick Overall
Amica is a highly reputable auto insurance company, widely recognised for its outstanding service record. The company is committed to working with its customers to resolve their losses as swiftly and efficiently as possible. Amica offers a seamless claims process, allowing customers to file and track claims online, via a smartphone app, or through a live representative. This includes reporting an auto claim, a marine, life, or disability claim, and uploading and viewing claim documents. Amica also provides roadside assistance services to its customers with towing and labour coverage, and can assist in finding qualified repair professionals.
Amica stands out for its extensive range of discounts, offering more than most other insurers. These include discounts for owning a home, insuring multiple vehicles, taking a defensive driving course, and setting up automatic payments. Amica also offers dividend-paying policies, which can lead to long-term savings.
The company receives high marks for customer satisfaction and has low consumer complaints, making it a great choice for good drivers. Amica also provides free perks for good drivers, including accident forgiveness and a disappearing deductible.
Amica's average full coverage cost per year is $1,532, with an average full coverage cost per month of $127.70, and an average minimum coverage cost per month of $41.60.
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USAA: Best for Military Families
USAA is a great auto insurance option for military families, offering consistently low rates and excellent customer service. Their policies are only available to active military members, veterans, and their immediate family members.
USAA has been providing auto insurance to members of the U.S. military for over 100 years and also offers other financial services such as auto loans and banking. Their rates are significantly cheaper than the national average, with full coverage from USAA being about 35% cheaper, and minimum-liability coverage being around 46% cheaper.
USAA has an A++ financial strength rating from AM Best, indicating that they are in a good position to reliably pay out claims. They have also received high ratings for customer satisfaction and have a wide selection of coverage options, including liability, collision, comprehensive, medical payment coverage, and personal injury protection.
In addition to standard coverage, USAA offers several add-ons such as roadside assistance, rental car reimbursement, accident forgiveness, and rideshare insurance. They also offer a variety of discounts, including multi-policy discounts, good student discounts, safe driver discounts, and discounts for storing your vehicle on a military base.
Overall, USAA is an excellent choice for auto insurance for military families, offering affordable rates, comprehensive coverage, and high-quality customer service.
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State Farm: Best for Personalized Service
State Farm is a popular auto insurance company with a high customer satisfaction rating. It is the largest personal auto insurance company in the country and ranked No. 1 among eight large insurers in J.D. Power's 2023 U.S. Insurance Shopping Study. The same year, it ranked No. 5 out of 24 companies in J.D. Power’s U.S. Auto Claims Satisfaction Study and first for overall satisfaction in the Southwest.
State Farm offers numerous discounts and extras, including travel expense coverage, making it a good choice for most drivers. Its overall sample premium is higher than six of the ten companies in one U.S. News study, and is just above the national average. However, its rates are below the national average in a number of specific driver categories, including for people with blemishes on their driving records, like a speeding ticket, accident, or DUI.
State Farm also offers a fast and easy claims process, especially if you do it online or with their app. You’ll be able to check the status, find a shop, set up direct deposit, and more.
State Farm has a wide range of insurance options, including:
- Vehicle insurance
- Home insurance
- Property insurance
- Health insurance
- Life insurance
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Geico: Best for Affordable Coverage
GEICO has been in the insurance business for 85 years, and it shows. The company offers affordable rates and personalized service, with an average annual savings of $700 reported by new policyholders. GEICO's customer satisfaction rating is 97%, and it has a 5-star rating from Forbes.
GEICO offers a range of discounts for car insurance, including for good students with a B+ grade average, federal employees, and safe drivers. You can also save money by combining property insurance with your car insurance policy.
GEICO's car insurance coverage is personalized to your needs. The company offers all the standard coverages required by state law, as well as additional coverages for an extra layer of protection. These include emergency roadside assistance, rental reimbursement, and mechanical breakdown insurance.
GEICO's car insurance rates are influenced by factors such as your age, gender, driving history, and the type of car you drive. The company offers a coverage calculator to help you determine the right amount of coverage for your needs.
One of GEICO's standout features is its Accident Forgiveness coverage, which helps keep your insurance rates affordable even if you have an accident. This coverage is not available in all states, but it's a valuable option for eligible drivers.
With GEICO, you can get car insurance coverage quickly and easily. The company's website and mobile app make it simple to get a quote and purchase a policy. GEICO also has local insurance agents available to provide personalized service and answer any questions you may have.
Overall, GEICO is a great choice for affordable car insurance coverage. The company's long history, high customer satisfaction rating, and range of discounts make it a reliable option for drivers seeking quality insurance at a low cost.
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Progressive: Best for Tight Budgets
Progressive is a great choice for drivers on a tight budget. It offers the cheapest rates for drivers with a DUI among the companies we evaluated. Progressive also has a low level of complaints, which helps offset its only so-so rates for good drivers and those who have caused accidents.
Progressive has a strong digital presence, with a mobile app rated 4.7 out of 5 stars. The app makes it simple to know how long you have to file a claim after an accident. Progressive also offers a telematics program called Snapshot, which can help safe drivers get a discount. However, rates could go up for drivers who receive a low driving score.
Progressive is available in all 50 states and Washington, D.C.
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Frequently asked questions
The best auto insurance company for claims is Amica Mutual. Amica Mutual has a reputation for excellent customer service and quick claims resolution.
Other good auto insurance companies for claims include USAA, State Farm, Geico, Progressive, Allstate, and Nationwide.
A good auto insurance company for claims is financially stable, has a history of paying out claims, and has good customer service.
You can usually file a claim online, through your insurance company's mobile app, or by calling and speaking with a representative.