Jane Dotson
Elephant Insurance offers a range of customer support options with varying hours of availability. While they do not provide 24/7 support, customers can report claims at any time through their website's Contact Us page. For assistance with managing claims, their support hours are Monday to Friday, 8:00 AM to 8:00 PM, and on Saturdays from 9:00 AM to 6:00 PM ET. Sales inquiries can be made from Monday to Friday, 8:00 AM to 10:00 PM, with reduced hours on weekends. General customer service is available Monday to Friday, 8:00 AM to 9:00 PM, closing at 5:30 PM on Saturdays.
| Characteristics | Values |
|---|---|
| Opening Hours for Existing Claims | Mon-Fri: 8:00 AM – 5:00 PM ET |
| Opening Hours for Reporting Claims | 24/7 |
| Opening Hours for Claim Management | Mon-Fri: 8:00 AM – 8:00 PM ET; Sat: 9:00 AM – 6:00 PM ET |
| Opening Hours for Sales-Related Inquiries | Mon-Fri: 8:00 AM – 10:00 PM; Sat: 9:00 AM – 8:00 PM; Sun: 10:00 AM – 6:30 PM |
| Opening Hours for General Customer Service | Mon-Fri: 8:00 AM – 9:00 PM; Sat: 9:00 AM – 5:30 PM |
| Phone Number for Claims | 844-937-5353 |
| Phone Number for General Inquiries and Assistance | 1-844-937-5353 |
| Phone Number for Home or Renter's Insurance | 1-866-423-8920 |
| Phone Number for Motorcycle Insurance | 1-844-937-5361 |
| Phone Number for Umbrella Insurance | 1-855-756-7869 |
| Phone Number for Sales Inquiries for Home or Renter's Insurance | 1-844-937-5357 |
| Claims Fax | 804-955-1722 |
| Claims Email | [email protected] |
| Email for General Inquiries | [email protected] |
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What You'll Learn
Elephant Insurance opening hours
Elephant Insurance offers a range of customer support options with varying hours of availability. While they do not provide 24/7 customer support, you can report a claim at any time of day through their website's "Contact Us" page.
For assistance with managing an existing claim, their customer support team is available Monday to Friday from 8:00 AM to 7:00 PM Eastern Time, and on Saturdays from 9:00 AM to 6:00 PM Eastern Time. You can reach them by calling 844-937-5353 during these hours.
Their sales team is available during extended hours. For sales-related inquiries, customer service is available Monday to Friday from 8:00 AM to 10:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:30 PM.
General customer service hours are Monday to Friday, 8:00 AM to 9:00 PM, and Saturdays from 9:00 AM to 5:30 PM.
For general inquiries and assistance, the main customer service phone number is 1-844-937-5353. Elephant Insurance also provides several other phone numbers for specific departments and inquiries, including home or renter's insurance, motorcycle insurance, and umbrella insurance.
You can also reach out to Elephant Insurance via email at [email protected]. According to their website, they strive to respond to emails within 48 business hours.
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Elephant Insurance customer service
Elephant Insurance offers a variety of insurance products and coverages, including car, home, motorcycle, and umbrella insurance. They also provide several ways for customers to get in touch with their customer service team.
Phone Support
The Elephant Insurance customer service phone number is 1-844-937-5353. This number can be used for general inquiries and assistance. The customer service team is available by phone Monday through Friday from 8:00 AM to 5:00 PM Eastern Time. The longest wait times are on Fridays, while Sundays have the shortest wait times. The average call time is 6 minutes. When calling, be prepared to provide information to verify your identity, such as your first and last name, customer ID, account number, or email address.
Email Support
For general inquiries and non-sensitive information, customers can send an email to [email protected]. Elephant Insurance aims to respond to emails within 48 business hours.
Mailing Address
For claims, the mailing address is:
Elephant Insurance
P.O. Box 5205
Glen Allen, VA 23058
For other correspondence, the mailing address is:
Elephant Insurance
P.O. Box 5005
Glen Allen, VA 23058
Online Support
Customers can also manage their policies and claims through the Elephant mobile app and online account access. The app allows customers to track their claim progress, send messages, and share documents directly with their adjuster.
Additional Contact Information
Elephant Insurance provides several other phone numbers for specific types of inquiries:
- Home or Renter's Insurance: 1-866-423-8920
- Motorcycle Insurance: 1-844-937-5361
- Umbrella Insurance: 1-855-756-7869
- Sales Inquiries for Home or Renter's Insurance: 1-844-937-5357
- Claims: 1-844-937-5353 (Monday-Friday, 8:00 AM - 7:00 PM ET)
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Elephant Insurance contact information
Elephant Insurance offers a variety of support options with differing hours of availability. While they do not provide 24/7 customer support, you can report a claim at any time of the day through their website's "Contact Us" page.
For assistance with managing your claim, customer support is available Monday to Friday from 8:00 AM to 8:00 PM ET, and on Saturdays from 9:00 AM to 6:00 PM ET. If you wish to report a claim over the phone, you can do so by calling 844-937-5353 Monday through Friday from 8:00 AM to 7:00 PM ET.
Sales-related inquiries can be made Monday through Friday between 8:00 AM and 10:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:30 PM.
For general customer service inquiries, support is available Monday to Friday from 8:00 AM to 9:00 PM, and on Saturdays from 9:00 AM to 5:30 PM.
If you have questions or need support related to your home or renter's insurance, you can reach the customer service team at 1-866-423-8920. For motorcycle insurance inquiries, call 1-844-937-5361, and for umbrella insurance, the dedicated number is 1-855-756-7869. To file a claim for your home or renter's insurance, call 1-866-621-4823. For sales inquiries regarding home or renter's insurance, the customer service number is 1-844-937-5357.
The best email address for general customer service inquiries is [email protected]. For claims, the email address is [email protected]. The mailing address for claims is:
Elephant Insurance
P.O. Box 5205
Glen Allen, VA 23058
You can also reach out by downloading the Elephant mobile app or by mail. Elephant works hard to protect your privacy and responds within 48 business hours.
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Elephant Insurance claims hours
Elephant Insurance offers 24/7 customer support for reporting claims via their website's "Contact Us" page. However, their customer support hours vary depending on the type of inquiry and the method of communication.
For managing existing claims, their phone support is available from Monday to Friday, 8:00 AM to 7:00 PM Eastern Time. On Saturdays, their phone support for claims management is available from 9:00 AM to 6:00 PM ET.
The standard business hours for Elephant Insurance are Monday to Friday, 8:00 AM to 5:00 PM Eastern Time. During these hours, you can reach them by phone at 844-937-5353 or by email at [email protected]. Their mailing address for claims is PO Box 5205, Glen Allen, VA. 23058.
It is recommended to use the online portal to track your claim progress and communicate directly with your adjuster. The portal allows you to send messages and documents securely. The adjuster's direct phone number and email address are also provided in all correspondence.
For general customer service inquiries, their phone support is available Monday to Friday, 8:00 AM to 9:00 PM, and on Saturdays from 9:00 AM to 5:30 PM. Their customer service email address is [email protected], and they aim to respond within 48 business hours.
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Elephant Insurance sales hours
Elephant Insurance offers a range of support options with varying hours of availability. While they do not provide 24/7 customer support, you can report a claim at any time of day through their website's "Contact Us" page.
For sales-related inquiries, Elephant Insurance's customer service hours are:
- Monday to Friday: 8:00 AM to 10:00 PM (Eastern Time)
- Saturdays: 9:00 AM to 8:00 PM ET
- Sundays: 10:00 AM to 6:30 PM ET
These hours allow potential customers to seek information and assistance with sales inquiries outside of standard business hours, which are typically Monday to Friday from 8:00 AM to 5:00 PM.
The Elephant Insurance website provides a dedicated sales inquiries phone number, 1-844-937-5357, and an email address, [email protected], for customers to reach out for sales-related assistance. It is recommended to include relevant details in your communication, but to refrain from including personal or sensitive information in emails for privacy and security reasons.
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Frequently asked questions
Elephant Insurance's customer support is open Monday to Friday, 8:00 AM to 9:00 PM ET.
Elephant Insurance's customer support is open on Saturdays from 9:00 AM to 5:30 PM and on Sundays from 10:00 AM to 6:30 PM ET.
The customer service number for Elephant Insurance is 844-937-5353.
The email address for customer service inquiries is [email protected].
