Direct Auto Insurance: Where Are Their Offices?

Direct Auto Insurance is a non-standard car insurance company that was founded in 1991 and is based in Nashville, Tennessee. The company has 400 office locations across 18 states, mostly in the Southeast. It specializes in high-risk drivers, offering SR-22 filings and non-owner insurance policies, and provides flexible payment plans.

Direct Auto Insurance is based in Nashville, Tennessee

Direct Auto Insurance was acquired by National General Insurance in 2016, and then by Allstate in 2021. Despite this, it continues to operate independently and retain its original name.

The company offers several types of insurance, including commercial auto insurance, life insurance, motorcycle insurance, and renters insurance. It also provides a mobile app, which allows customers to access their accounts, make payments, review their payment history, and more.

Direct Auto Insurance has received criticism for its high level of complaints, which is about six times higher than the nationwide industry average. Most of these complaints are related to claim handling, including claim delays and denials.

It was founded in 1991 and acquired by National General Insurance in 2016

Direct Auto Insurance was founded in 1991 as a non-standard car insurance company specialising in policies for high-risk drivers. The company is based in Nashville, Tennessee, and has hundreds of offices across the country.

Direct Auto Insurance caters to drivers who are considered high-risk due to bad credit, a lapse in insurance coverage, or a history of driving violations or claims. The company offers flexible payment plans, including the option to pay cash for policies in-store.

In 2016, National General Insurance acquired Direct Auto, which then became part of Allstate when the latter purchased National General and its subsidiaries in 2021. Despite the change in ownership, Direct Auto continues to operate independently and retain its name.

It offers insurance in 16-18 states

Direct Auto Insurance is a subsidiary of Allstate that caters to high-risk drivers who cannot get car insurance elsewhere. It is based in Nashville, Tennessee, and was founded in 1991. The company became a member of the Nodak Insurance Group in 2018 and was acquired by National General Insurance in 2016, before Allstate purchased National General and its subsidiaries in 2021.

Direct Auto Insurance offers coverage in 16 to 18 states, including Alabama, Arkansas, Delaware, Florida, Georgia, Louisiana, Michigan, Mississippi, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. The company has over 400 office locations across the country and serves customers through licensed independent agents.

The company specializes in non-standard automobile coverage, emphasizing assistance to the Hispanic community in Illinois. Direct Auto Insurance offers flexible payment plans and customizable payments, allowing customers to decide when their auto insurance bill is due. They also offer several common add-on coverages, such as rental reimbursement and accidental death coverage.

In addition to car insurance, Direct Auto also provides commercial auto insurance, life insurance, motorcycle insurance, and renters insurance.

It caters to high-risk drivers

Direct Auto Insurance is based in Chicago, Illinois, and was formed in 2007. It is a member of the Nodak Insurance Group, which includes Nodak Insurance Company, recognised as one of the top 50 property/casualty companies in the US by the Ward Group. Direct Auto specialises in non-standard automobile coverage, emphasising assistance to the Hispanic community in Illinois. It serves customers through licensed independent agents.

Direct Auto Insurance caters to high-risk drivers by offering non-standard coverage. High-risk drivers are those who are deemed more likely to make insurance claims. This could be due to various factors, including traffic violations, DUI convictions, accidents, multiple insurance claims, poor credit, or inexperience. Direct Auto's licensed independent agents help customers find the right protection at an affordable cost, meeting state legal requirements.

High-risk drivers often face higher insurance costs, as insurers consider them more likely to make a claim. Direct Auto works with customers to help them find every discount they are entitled to, making their coverage more affordable. They also offer accident forgiveness coverage, which can be beneficial for high-risk drivers, as one minor accident may not affect insurance costs.

In addition to Illinois, Direct Auto Insurance has locations across the United States. Customers can visit a nearby location or search by city, state, or ZIP code on the Direct Auto Insurance website to find the nearest agent.

It has a high volume of customer complaints

Direct Auto Insurance is headquartered in Nashville, Tennessee, and was founded in 1991. It has locations in at least 14 states, including Georgia, Texas, and Virginia. The company specializes in insurance for high-risk drivers and offers a range of coverage options, including auto, life, health, and renters insurance. However, it has received a significant number of customer complaints, with 306 total complaints filed in the last 3 years and 71 closed in the last 12 months.

A review of the Better Business Bureau (BBB) website reveals several complaints about Direct Auto Insurance, indicating issues with customer service, claims handling, and billing. Some customers have reported difficulties in communicating with the company, delays in repairs, and unexpected changes in their policies. There are also complaints about rude and unprofessional behaviour from employees, including claims agents and managers.

One common issue raised by customers is the lack of responsiveness from Direct Auto Insurance. Several complaints mention instances where customers have struggled to get in touch with the company, experienced long wait times, or received no response to their inquiries. This has caused delays in resolving issues, particularly regarding claims and repairs.

In addition to communication problems, there are complaints about the company's handling of claims. Some customers have reported that Direct Auto Insurance denied their legitimate claims or failed to take responsibility for accidents involving their policyholders. In one case, a customer reported that Direct Auto Insurance took 9 months to accept responsibility for an accident, causing significant delays in repairing their vehicle.

Billing issues are also a source of frustration for customers. There are complaints about unexpected changes in policy pricing, sudden cancellations of coverage, and difficulties in obtaining reimbursements. One customer reported that Direct Auto Insurance tried to charge their debit card without their authorization, while another mentioned issues with inconsistent billing amounts.

Overall, while Direct Auto Insurance offers competitive pricing and a range of coverage options, the high volume of customer complaints suggests that the company may need to address issues related to customer service, claims handling, and billing practices to improve customer satisfaction.

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