Best-Rated Auto Insurance: Customer Satisfaction Ratings

When it comes to choosing the best auto insurance company, there are several factors to consider, including cost, customer satisfaction, and coverage options. While different companies may excel in certain areas, some of the consistently top-rated auto insurance companies across various rankings include:

- USAA

- Auto-Owners

- Geico

- State Farm

- Progressive

- Erie Insurance

- Nationwide

- American Family

These companies stand out for their competitive rates, strong customer satisfaction, and comprehensive coverage options. However, it's important to note that availability and specific offerings may vary by state, so it's always a good idea to shop around and compare quotes to find the best auto insurance company for your individual needs.

Best for customer service: USAA and Auto-Owners

USAA and Auto-Owners are two auto insurance companies that have been consistently rated highly for their customer service.

USAA is rated No. 1 in customer service by U.S. News, with 60% of survey respondents saying they were completely satisfied with the service provided, and 64% saying they were completely satisfied with the ease of contacting USAA’s customer service. USAA also earns high scores from J.D. Power in claims reliability and customer satisfaction. However, it is only available to current and former members of the military and their families.

Auto-Owners is rated highly for customer service, coming in second place behind USAA in the U.S. News rating. Auto-Owners customers provided positive feedback, with 61% saying they were completely satisfied with how easy it was to get in touch with customer service and 61% saying they were happy with the service they received. Auto-Owners is also available in 26 states.

Best for claims handling: USAA and Auto-Owners

When it comes to claims handling, USAA and Auto-Owners are the best in the business. Both companies have excellent ratings in this area, with USAA customers reporting high satisfaction with the ease of filing a claim and the resolution of their claim. Auto-Owners also received positive feedback from its customers, with many praising the company's handling of their claims.

USAA is the best car insurance option for military members, veterans, and their families, offering consistently cheap rates and a variety of coverage options. USAA has the lowest average rate for good drivers, which is 33% below the national average. They also offer discounts of up to 60% for those who store their car while deployed and up to 15% for drivers who garage their cars on a base.

Auto-Owners is the second-best car insurance company overall and is available to the general public in 26 states. They offer a range of coverage options, including new car replacement coverage and gap insurance. Auto-Owners also received high ratings for customer loyalty, with many customers reporting that they are very likely to renew their policies.

Both USAA and Auto-Owners consistently receive high ratings for their claims handling, making them the top choices for customers who prioritize this aspect of their car insurance experience.

Best for customer loyalty: Auto-Owners

Auto-Owners Insurance is a great option for those seeking a long-term relationship with their insurance company. Rated the best for customer loyalty, Auto-Owners also ranks highly for customers likely to recommend and renew their policies. The company operates in 26 states and provides auto, home, life, and business insurance.

Auto-Owners works with independent agents to sell its policies and provide customer service. This means that customers have a single point of contact for all their insurance needs, rather than dealing with a different customer service agent each time. However, this also means that online services are limited, although customers can pay their bills online.

Auto-Owners Insurance has some of the lowest rates among companies, with its overall average rate being lower than the national average. The company offers some discounted coverage and perks for its policyholders, including roadside assistance and rental car coverage. It also provides student discounts, such as price cuts for good grades and GPS monitoring.

The company has received positive reviews for its customer service, with many customers describing staff as understanding, compassionate, and efficient. However, there are also negative reviews, with some customers reporting issues with claims handling and delays in compensation.

Most likely to be recommended: Auto-Owners

Auto-Owners Insurance is a great choice for those seeking customizability from a financially strong insurer. The company offers a wide variety of products with the opportunity to bundle, and it has superior financial strength. Auto-Owners is only available in 26 states, and online quotes are not available. However, it has fewer complaints than expected for auto insurance and offers a great set of discounts and coverage options to choose from.

Auto-Owners took the top spot for customer service in a survey, with a score of 4.7 out of 5. More than 90% of surveyed customers gave Auto-Owners a score of 4 or 5 (out of 5) for the ease of getting a new policy. Nearly 55% said they were "extremely satisfied" with the ability to contact customer service when needed.

Auto-Owners also ranked second for claims handling, with a score of 4.4 out of 5. Just over 57% of surveyed customers were completely satisfied with the ease of filing a claim. And 62% were completely satisfied with the updates they received and how the claim was resolved, which was higher than all but one of the companies in the rating.

For customer loyalty, Auto-Owners ranked fourth in the rating, with a 4.4 out of 5. When asked how likely they were to renew their policy with Auto-Owners, over 96% of respondents said they were either very likely or likely to do so.

Auto-Owners also has excellent ratings for customer service and competitive rates. While you must purchase a policy or file a claim with an independent agent, most other tasks, such as payments and tracking claims, can be done online.

Auto-Owners was ranked as the second-best car insurance company overall by U.S. News and World Report, and the eighth-best by Forbes. It was also rated as the best car insurance company for new cars by Forbes.

Most likely to be renewed: Auto-Owners

Auto-Owners Insurance is a popular choice for car insurance, ranking second in US News' list of best car insurance companies. It is also rated as the company that is most likely to be renewed by its customers.

Auto-Owners Insurance has been in the insurance business since 1916 and offers a variety of insurance options, including homeowners insurance, vehicle policies for cars, motorcycles, boats, mobile homes, and ATVs, as well as life and business insurance. The company is available in 26 states, mostly in the East and Midwest.

Auto-Owners Insurance has excellent ratings for customer service and competitive rates. Its policies are available exclusively through local, independent agents, but most other tasks, such as payments and tracking claims, can be done online. The company also offers an online portal where customers can pay their premiums, review policy documents, and track claims.

Auto-Owners Insurance has consistently received high ratings for customer loyalty and was ranked fourth in US News' rating, with a score of 4.4 out of 5. When surveyed, over 96% of respondents said they were either very likely or likely to renew their policy with Auto-Owners Insurance.

In addition to high customer loyalty, Auto-Owners Insurance also ranks highly in other areas. It was rated second for claims handling, with a score of 4.4 out of 5, and took the top spot for customer service, with a score of 4.7 out of 5. The company also ranked third in the Cheapest Homeowners Insurance Companies category.

Overall, Auto-Owners Insurance is a highly rated insurance company with a strong focus on customer satisfaction and competitive rates. Its high ratings for customer loyalty and the likelihood of policy renewal make it a popular choice for those seeking reliable and affordable insurance options.

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