Jane Dotson
AmGeneral Insurance Berhad, now known as Liberty General Insurance Berhad, is a leading insurance company in Malaysia. With 36 branches across the country, AmGeneral Insurance offers a wide range of insurance products, including vehicle insurance, road tax services, and various general insurance options. The company prioritises customer satisfaction and accessibility, providing multiple channels for customers to share their feedback and receive support. AmGeneral Insurance has since been acquired by Liberty Insurance Berhad, a subsidiary of Liberty Mutual Group, allowing them to expand their brand presence in the Malaysian market.
| Characteristics | Values |
|---|---|
| Name | AmGeneral Insurance Berhad |
| Alternate Names | AmGeneral Insurance, Liberty General Insurance Berhad |
| Parent Company | Liberty Mutual Group |
| Location | Malaysia |
| Number of Branches | 36 |
| Number of Agency Workers | 7,000 |
| Types of Insurance Offered | Motor, Property, Casualty, Personal, Commercial, Automobile, Homeowners, Accident & Health, General Liability, Surety, Workers Compensation, Travel, Specialty Lines |
| Customer Service Phone Number | 1 300 888 990 |
| Customer Service Email | [email protected] |
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What You'll Learn
AmGeneral Insurance Berhad is now Liberty General Insurance Berhad
AmGeneral Insurance Berhad has changed its corporate name to Liberty General Insurance Berhad. This change occurred when Liberty Insurance Berhad, a subsidiary of Liberty Mutual Group, acquired AmGeneral Insurance Berhad in 2022.
With this acquisition, Liberty has strengthened its market position in Malaysia. The company now has access to multiple brands, including Liberty Insurance, Kurnia Insurance, and AmAssurance, catering to diverse segments of partners and customers. This development positions Liberty as the third-largest motor insurer and a leading property and casualty insurer in Malaysia.
Liberty General Insurance Berhad brings over 110 years of global and local experience to the market. The company offers a comprehensive range of general insurance products, including personal and commercial, automobile, homeowners, accident and health, general liability, property, surety, workers' compensation, travel, and specialty lines.
Liberty Mutual Group, headquartered in Boston, has been in business since 1912. As of 2022, the group ranked 86th on the Fortune 100 list of largest corporations in the US based on revenue. With $50 billion in annual consolidated revenue, Liberty Mutual Group employs over 50,000 people across 29 countries and economies worldwide.
Liberty is committed to providing protection and delivering care to its customers, helping them embrace today and confidently pursue tomorrow. The company aims to provide convenient and hassle-free services with its nationwide presence and multiple distribution channels. All rights and obligations of policyholders and business partners will remain unaffected by this change.
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AmGeneral Insurance contact centre
AmGeneral Insurance, now known as Liberty General Insurance Berhad, has multiple contact centres to cater to its customers' needs. The company has shared the following contact information on its website:
Contact Centre Information:
- Telephone Number 1: 1 300 888 990 (8.30 am – 5.30 pm, Monday to Thursday. 8.30 am - 4.15 pm, Friday)
- Email (corresponding to the above phone number): [email protected]
- Telephone Number 2: 1 800 88 6333 (8.30 am – 5.30 pm, Monday to Thursday. 8.30 am - 4.15 pm, Friday)
- Email (corresponding to the above phone number): [email protected]
- Telephone Number 3: 1 800 88 3833 (8.30 am – 5.30 pm, Monday to Thursday)
Additional Information:
AmGeneral Insurance, now a part of Liberty Mutual Group, is committed to providing convenient and hassle-free services to its customers. With 36 branches located across Malaysia, multiple distribution channels, and a workforce of over 7,000 agents, the company strives to be accessible and to offer suitable insurance solutions. Liberty General Insurance Berhad is now the third-largest motor insurer and a leading property and casualty insurer in Malaysia.
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AmGeneral Insurance products: automobile, homeowners, accident and health
AmGeneral Insurance, now known as Liberty General Insurance Berhad, offers a wide range of insurance products and services. The company has a presence in 29 countries and employs over 50,000 people. AmGeneral Insurance has a strong presence in Malaysia, with 36 branches nationwide and over 7,000 agency workers. The company offers a variety of insurance products, including personal and commercial coverage.
Automobile Insurance
AmGeneral offers personal automobile insurance to protect against financial loss in the event of a car accident. This includes 24-hour emergency roadside assistance.
Homeowners Insurance
The company provides homeowners insurance to protect an individual's home and personal property.
Accident and Health Insurance
AmGeneral offers accident and health insurance to provide financial protection in the event of an accident or illness. This includes worldwide emergency medical or travel assistance.
In addition to the above, AmGeneral Insurance also offers other types of insurance, such as general liability, property, surety, workers' compensation, travel, and specialty lines. The company aims to provide convenient and accessible services to its customers, helping them find the most suitable insurance solutions for their needs.
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AmGeneral Insurance's acquisition by Liberty Mutual Group
AmGeneral Insurance Berhad (AmGeneral) is a Malaysian insurance company that was previously 51%-owned by AmBank Group and 49%-owned by Insurance Australia Group. Based in Kuala Lumpur, AmGeneral has approximately 1,400 employees across 33 branch locations in Malaysia. The company is a top-three motor insurer with a growing business in additional product lines, distributing its personal and commercial insurance products under the AmAssurance and Kurnia brands.
Liberty Mutual Insurance, headquartered in Boston, is a leading global property and casualty insurance company. With operations in 29 countries and economies, it employs over 45,000 people and offers a diverse range of insurance products and services.
On July 28, 2022, Liberty Mutual Insurance announced that it had completed the acquisition of AmGeneral Insurance. Liberty Insurance Berhad acquired 100% of AmGeneral's shares, while AmBank retained a 30% interest in the business through consideration shares. The acquisition was made possible by receiving regulatory approval in Malaysia and signing a purchase and sale agreement with AmBank.
The merger between AmGeneral and Liberty Insurance Berhad is expected to occur at a later date, at which point the combined entity will become the largest auto insurer and a leading general insurer in Malaysia. This merger aligns with Liberty Mutual's aspiration to become a leading global property and casualty insurance company. By combining Liberty Mutual's global capabilities with AmGeneral's strong market presence, the merger will create a best-in-class insurance operation.
This acquisition demonstrates Liberty Mutual's commitment to expanding its international presence and enhancing its ability to provide comprehensive insurance solutions to customers in Malaysia and beyond.
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AmAssurance: AmPro Personal Accident Insurance
AmAssurance, a subsidiary of Liberty Mutual Group, offers a range of insurance products to cater to different customer segments in Malaysia. One of their key offerings is AmPro Personal Accident Insurance, which provides comprehensive coverage for individuals in the event of accidental injuries or death.
AmPro Personal Accident Insurance is designed to give policyholders peace of mind and financial protection in case of unforeseen accidents. The policy includes a range of benefits to ensure that individuals and their families are taken care of during such difficult times.
One of the key benefits of AmPro Personal Accident Insurance is its wide scope of coverage. It provides protection not only in Malaysia but also when the insured person is travelling or temporarily residing outside of the country. The policy covers medical expenses incurred due to accidental bodily injuries, including hospitalisation, surgical treatment, and ambulance fees. In the unfortunate event of permanent disability or death caused by an accident, the policy provides a lump-sum payment to the insured person or their beneficiaries.
AmPro Personal Accident Insurance also offers additional benefits such as daily hospital income, which provides a daily cash allowance during hospitalisation due to an accident. The policy also includes coverage for emergency medical evacuation and repatriation, ensuring that the insured person receives the necessary medical attention, regardless of their location. Furthermore, AmPro Personal Accident Insurance offers a range of optional benefits that policyholders can choose to enhance their coverage, including additional benefits for accidental death and permanent disablement, as well as coverage for personal liability and legal expenses.
AmAssurance is committed to helping individuals make more informed insurance decisions and providing reliable coverage during life's unexpected events. With their AmPro Personal Accident Insurance, customers can rest assured that they are protected financially and can focus on their recovery or cope with the loss in the event of an accident. For more information about AmPro Personal Accident Insurance and its specific benefits, customers can visit the AmAssurance website or contact their customer service team through the provided channels.
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Frequently asked questions
AmGeneral Insurance has been acquired by Liberty General Insurance Berhad. The contact numbers for Liberty General Insurance are 1 300 888 990 and 1 800 88 3833.
The email address for AmGeneral Insurance is [email protected].
AmGeneral Insurance, now known as Liberty General Insurance Berhad, offers a wide scope of general insurance products, including personal & commercial, automobile, homeowners, accident & health, general liability, property, surety, workers' compensation, personal, travel, and specialty lines.
