Orlando Harmon
AT&T offers phone insurance to its customers through its AT&T Protect Advantage plan. This insurance covers accidental damage, loss, and theft, and costs $14 or $17 per month, depending on the device. For $45 or $50 per month, you can insure up to four devices, even if they are not connected to the AT&T network. The plan also includes technical support and same-day repairs or replacements. To be eligible for a repair or replacement, you must enroll in one of the two phone insurance plans and pay a deductible amount, which is calculated based on the device. AT&T also offers periodic device checkups and cleaning and optimization services.
| Characteristics | Values |
|---|---|
| Name of Insurance Plan | AT&T Protect Advantage |
| Cost | $14/month or $17/month for one device; $45/month or $50/month for up to four devices |
| Devices Covered | One or up to four devices |
| Device Value Covered | Up to $3,500 per claim |
| Device Replacement | With an unused model of the same phone or a refurbished device |
| Device Repairs | Same-day repairs available |
| Device Checkups | Periodic device checkups including in-person sessions |
| Technical Support | Access to AT&T ProTech and its technicians |
| Deductible | $25-275 (varies depending on the device) |
| Non-refundable Service Fee | Applicable |
| Enrollment Period | Within 30 days of activating or upgrading a new device |
| Enrollment Frequency | Monthly |
| Cancellation Policy | Can be cancelled anytime without penalty and with a prorated refund |
| Exclusions | Intentional damage, cosmetic damage, and device failures due to faulty parts or workmanship |
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AT&T Protect Advantage
Coverage and Eligibility:
Benefits and Features:
This insurance plan provides a wide range of benefits to give you confidence in your device's safety. It includes unlimited claims, screen repair, and battery replacement services. Additionally, it offers same-day device replacements, ensuring that you don't have to wait long to get your device back up and running. AT&T Protect Advantage also covers up to four devices, even those not connected to the carrier's wireless network, making it ideal for families or individuals with multiple devices.
Cost and Deductibles:
The AT&T Protect Advantage plan costs $50 per month and allows for unlimited claims with a maximum device value of $3,500 per claim. It's important to note that a non-refundable service fee, or deductible, ranging from $25 to $275 may be charged, depending on the device. This fee is separate from the monthly cost of the plan and is determined by the device's tier and value.
Enrollment and Cancellation:
Enrollment in the AT&T Protect Advantage plan is simple and can be done within 30 days of activating or upgrading your device. The plan renews monthly and can be easily cancelled at any time without penalty. If you decide to cancel, you may also be eligible for a prorated refund.
In summary, AT&T Protect Advantage is a comprehensive insurance plan that offers extensive coverage for your mobile device. With benefits like unlimited claims, same-day replacements, and coverage for multiple devices, it provides a robust safety net against loss, theft, or damage. The plan's flexibility and reasonable cost make it a worthwhile consideration for anyone looking to protect their devices and ensure peace of mind.
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Cost of insurance
The cost of AT&T phone insurance depends on the plan you choose. AT&T offers two main phone insurance plans: AT&T Protect Advantage and AT&T Protect Advantage for 4.
AT&T Protect Advantage costs $14 or $17 per month, depending on the device being insured. This plan provides coverage for one device and includes perks such as same-day device repairs, replacements, and setup. It also offers access to AT&T ProTech, which provides technical support and diagnostic capabilities through the ProTech app.
AT&T Protect Advantage for 4 costs $50 per month and allows you to insure up to four devices, even if they are not connected to the carrier's wireless network. This plan includes unlimited claims, with a maximum device value of $3,500 per claim.
Both plans require the payment of a deductible or service fee, which is calculated based on the device and can range from $25 to $275. These plans renew monthly and can be cancelled at any time without penalty, with prorated refunds available.
Additionally, AT&T offers Open Enrollment windows in select areas, making it easier for eligible devices to register for insurance. It is important to note that insurance coverage does not include intentional damage, cosmetic damage, or device failures due to faulty parts or workmanship.
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What's covered
AT&T offers two insurance plans, Protect Advantage and Mobile Insurance, to safeguard your device(s) against all kinds of damage. You can purchase phone insurance directly from the carrier. The insurance plans cover screen and back glass repairs, battery replacements, cracked phones, hardware repairs, and backup storage solutions.
AT&T Protect Advantage is the carrier's most comprehensive phone insurance plan. It includes coverage for one or up to four devices, same-day device repairs, replacements, and setup, unlimited claims for accidental damage, loss, theft, and physical damage (excluding ADH), unlimited screen and back glass repairs, and unlimited battery replacements. The plan also offers ProTech support, US-based technical support over the phone seven days a week, and unlimited photo and video storage through the AT&T Photo Storage app.
The AT&T Mobile Insurance plan is optional insurance coverage that you are not required to purchase to use their services or devices. This plan covers physical damage, theft, or loss by mysterious disappearance or other unintentional permanent loss of possession, and mechanical or electrical failure.
Both plans require you to pay a monthly charge (plus taxes) that is billed to your wireless account. You must also pay a deductible amount, which varies depending on the device and the tier it falls into.
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Making a claim
To make a claim on your AT&T phone insurance, you must first enrol in one of the two phone insurance plans. The first is the AT&T Protect Advantage plan, which costs up to $1200 per year and covers one device. The second is the AT&T Protect Advantage for 4 plan, which costs $50 per month and covers up to four devices, including those not connected to the carrier's wireless network.
Once you have enrolled, you can start the claims process by going to the ATT Claims | Asurion page and entering your registered number. You will then be asked a series of questions to determine what is wrong with your device and will be provided with repair or replacement options. You can also start a claim by calling 888.562.8662.
You will need to provide certain information to support each claim you file, and there is a non-refundable deductible/service fee for each approved claim. Make sure you file your claim within 60 days of the incident. If your device is lost or stolen, call AT&T to get your service temporarily suspended to prevent unauthorised use of your device.
If you are eligible for a replacement device, you must return the old device using the prepaid shipping label provided. If you do not, a non-return fee of $850 will be added to your next wireless bill.
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Non-return fees
If you have AT&T phone insurance and your device is lost or stolen, you must notify AT&T to get your service temporarily suspended to prevent the device's unauthorised use. If you are eligible for a replacement device, you must return the old device using the prepaid shipping label provided. If you do not return the old device, a non-return fee of $850 will be added to your next wireless bill.
The non-return fee is applicable in the following scenarios:
- If your device is lost or stolen, and AT&T replaces it, they may require you to return the old device within ten days using the return mailer they provide. If you do not do this, you will be charged a non-returned equipment fee.
- If you fail to return damaged equipment when requested, you may be charged a non-return fee.
- If you fail to satisfy the non-return equipment charge or deductible on a prior loss, you may be charged a non-return fee.
There are some reports of customers being charged a non-return fee even after returning their device. In these cases, customers have had to pay the non-return fee to continue using their phone service, and then try to get a refund.
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Frequently asked questions
AT&T phone insurance is an optional insurance coverage that you can purchase directly from the carrier. It covers your phone from loss, theft, accidental damage from handling, and out-of-warranty malfunctions.
The cost of AT&T phone insurance depends on the device and the number of devices you want to insure. The basic AT&T Protect Advantage plan costs $14 or $17 per month, while the AT&T Protect Advantage for 4 plan, which covers up to four devices, costs $45 or $50 per month.
If your phone is lost, stolen, or damaged, you can file a claim with Asurion Protection Services, LLC, and they will help you with repair or replacement options. You will need to pay a deductible amount, which varies depending on the device.
You can check if you have AT&T phone insurance by reviewing your plan details or contacting AT&T customer support. They will be able to confirm whether you have enrolled in one of the AT&T phone insurance plans and provide you with the specific coverage details.
