Jane Dotson
AT&T offers phone insurance for leased phones, which is an optional coverage that you are not required to purchase. The insurance, offered under the 'AT&T Protect Advantage' brand, is available with the carrier's postpaid wireless plans. It covers repairs, screen protectors, and offers backup storage solutions. The plan also includes Galaxy and iPhone insurance, extended service contracts, and tech live chat support. AT&T's phone insurance is one of the most robust cell phone insurance plans on the market, with different plans to suit every need and budget.
| Characteristics | Values |
|---|---|
| Is insurance mandatory on leased phones? | No, AT&T mobile insurance is optional. |
| What does the insurance cover? | Theft, loss, accidental damage, hardware repairs, out-of-warranty malfunctions, and screen and back glass repairs. |
| What devices are eligible? | Smartphones, smartwatches, tablets, laptops, and home phones. |
| Who handles the insurance claims? | Asurion Protection Services, LLC. |
| What is the minimum lease amount? | $199.99 after discounts and promotions. |
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What You'll Learn
AT&T phone insurance plans
AT&T offers phone insurance plans to protect your device from loss, theft, accidental damage, and out-of-warranty malfunctions. These plans, offered under the 'AT&T Protect Advantage' brand, are available with the carrier's postpaid wireless plans and cover a range of devices, including smartphones, smartwatches, tablets, laptops, and home phones.
AT&T's phone insurance plans provide peace of mind, especially with modern devices becoming increasingly expensive. The insurance covers hardware repairs, such as screen and back glass repairs, and battery replacements. Additionally, the plans offer backup storage solutions, ensuring that your data is safe in the event of device loss or damage.
To be eligible for AT&T's phone insurance, your device must be in good working order and undamaged at the time of enrollment. You can enroll within 30 days of service activation or device upgrade. The insurance is optional and is not required to purchase services or devices from AT&T.
There are two AT&T Protect Advantage plans to choose from, each with its own monthly charge (plus taxes) billed to your wireless account. The deductible amount varies depending on the device and the tier it falls into. Claims are handled by Asurion Protection Services, LLC, and you can initiate the process by visiting the ATT Claims | Asurion website or calling their customer care number. It is important to file a claim within 60 days of the incident and temporarily suspend your AT&T service if your device is lost or stolen to prevent unauthorized use.
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AT&T Protect Advantage
AT&T does not require insurance on leased phones. However, it offers AT&T Protect Advantage, a phone insurance service available with the carrier's postpaid wireless plans. This insurance service covers smartphones and other connected and non-connected devices, including smartwatches, tablets, laptops, and home phones.
To initiate an insurance claim, you can visit the ATT Claims | Asurion page or call Asurion Customer Care at 888-562-8662. It is important to file the claim within 60 days of the incident and contact AT&T to suspend your service if your device is lost or stolen to prevent unauthorised use.
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Cost of leasing a phone
AT&T offers various options for customers looking to lease a phone. The first option is the AT&T Next Upgrade Program, which is AT&T's phone lease and early upgrade program. There are two versions: AT&T Next and AT&T Next Every Year. With AT&T Next, you can choose whether to make a down payment or not. If you make a down payment, your future monthly payments will be lower. After your down payment, or if you put $0 down, the cost of the device will be spread across 24 or 30 months, depending on what you choose. After 12 months of payments, you are able to upgrade to a new phone. If you are paying back the phone cost over 30 months, then you can upgrade after 24 months of payments. The monthly cost is 5% of the retail purchase cost to upgrade after 12 months, or 3.3% for the option to upgrade after 24 months.
AT&T also offers a lease-to-own option with Progressive Leasing. The minimum lease amount is $199.99 after discounts and promotions. The initial payment (plus tax) is charged at lease signing, and the remaining lease payments are determined upon item selection. You can cancel or purchase early at any time, but ownership by rental/lease agreement with Progressive Leasing costs more than the retailer's cash price.
AT&T also offers a low monthly instalment plan with 36 monthly payments and no interest or finance fees. For an extra $6 per month, you can upgrade early when 50% of the phone is paid off. You can also upgrade even earlier by making a lump-sum payment to reach the required percentage of your smartphone price. For an extra $10 per month, you can upgrade as soon as you make one instalment payment and pay the $10 charge, as long as you're outside the Buyer's Remorse period.
AT&T also offers phone insurance, which is available with the carrier's postpaid wireless plans. There are two plans to choose from, and each requires a monthly charge (plus taxes) that is billed to your wireless account. To be eligible for a repair or replacement, you must enrol in one of the two phone insurance plans. Each plan protects your phone from loss, theft, accidental damage from handling, and out-of-warranty malfunctions. You must also pay a deductible amount, which is calculated based on the device and the tier it falls into.
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AT&T insurance claims
AT&T offers insurance for phones and other devices like smartwatches, tablets, laptops, and home phones. This insurance is optional and is available with the carrier's postpaid wireless plans. AT&T insurance covers hardware repairs, screen and back glass repairs, battery replacements, and backup storage solutions. It also covers loss, theft, accidental damage, and out-of-warranty malfunctions.
AT&T offers two insurance plans, both of which require a monthly charge (plus taxes) billed to the wireless account. The deductible amount varies depending on the device and the tier it falls into. To initiate an insurance claim, customers can go to the ATT Claims | Asurion page and enter their registered number. They will be asked questions about the issue with their device and will be provided with repair or replacement options. It is important to note that claims must be filed within 60 days of the incident. If the device is lost or stolen, it is recommended to contact AT&T to temporarily suspend the service to prevent unauthorized use.
Once a claim is approved, customers can receive their replacement device as soon as the next day, except for deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands, which are not eligible for next-day delivery. It is important to note that AT&T insurance has certain limitations and exclusions. For example, intentional damage, cosmetic damage, and device failures due to faulty parts or workmanship are not covered.
In the event of a loss, AT&T may require an inspection of the property and records to prove the loss, and the customer must cooperate with the investigation. The customer must also provide all necessary information and documentation to support their claim within 60 days of reporting the loss. Failure to take delivery of the repaired or replacement device within 60 days of claim approval may result in forfeiture of the claim.
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AT&T insurance terms and conditions
AT&T offers insurance for leased phones, and it is available with the carrier's postpaid wireless plans. Although it primarily involves smartphones, eligible devices can also include other connected and non-connected devices such as smartwatches, tablets, laptops, and home phones.
AT&T's phone insurance service, offered under the 'AT&T Protect Advantage' brand, provides protection against all kinds of damage, including hardware repairs, screen and back glass repairs, battery replacements, and backup storage solutions. The insurance plans cover loss, theft, accidental damage, and out-of-warranty malfunctions.
AT&T Mobile Insurance is an optional coverage that you are not required to purchase to use their services or buy their devices. The program enrollment and replacement authorization are at the sole discretion of the insurance company and the plan administrator. The insurance coverage contains limitations and exclusions, such as intentional damage, cosmetic damage, and device failures due to faulty parts or workmanship.
To file a claim, customers can visit the ATT Claims | Asurion website or call Asurion Customer Care at 888-562-8662. Claims must be filed within 60 days of the incident, and if the device is lost or stolen, AT&T should be contacted immediately to suspend the service and prevent unauthorized use. In the case of a loss, AT&T will arrange for the replacement or repair of the device through an Authorized Service Facility. The company may provide a cash settlement for the cost of the replacement, but an insured subscriber is not entitled to receive cash.
Additionally, AT&T offers declining deductibles for continuously enrolled customers who remain claim-free for consecutive 6-month periods, with a 25% discount after 6 months and a 50% discount after 12 months.
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Frequently asked questions
No, AT&T mobile insurance is an optional insurance coverage that you are not required to purchase.
AT&T phone insurance covers hardware repairs, screen and back glass repairs, battery replacements, and offers backup storage solutions. It also covers loss, theft, and accidental damage.
All AT&T phone insurance claims are handled by Asurion Protection Services, LLC. You can head over to the ATT Claims | Asurion page and enter the required details like your registered number. You'll then be asked some questions to find out what's wrong with your device, and on that basis, you'll be provided with repair or replacement options.
AT&T phone insurance requires you to pay a monthly charge (plus taxes) that's billed to your wireless account. The cost varies depending on the device and the tier it falls in.
