Does Aviva Home Insurance Auto-Renew?

Aviva home insurance does not auto-renew. However, existing customers can renew their home insurance policy online. To do so, they must log in to their MyAviva account.

Cancelling Aviva home insurance

Yes, Aviva home insurance auto-renews. To prevent your policy from auto-renewing, you must inform Aviva before the end of your policy. You can do this by filling out a form to let them know you want your policy to lapse. If you auto-renew, your price will often go up significantly.

If you wish to cancel your Aviva home insurance, you can do so by contacting your broker. You can also call Aviva Canada Claims at 1-866-692-8482 (1-866-MY-AVIVA) or submit your claim online.

If you are within your cooling-off period, which is the first 14 days of cover or 14 days from when you get your policy documents, you can cancel your policy without penalty. You will receive a full refund if you paid for the whole year upfront. If you are outside of your cooling-off period, you will receive a voucher for every full month on your policy if you paid annually. If you pay monthly, you will be covered until the end of the month.

Please note that if you have made a claim, Aviva and most other insurance companies will not give you a refund on your insurance. If you pay monthly, you will need to pay for the rest of the policy when you cancel.

Making a claim

To make a claim, you will need to provide details about what happened and when, as well as what you are claiming for. Aviva will then let you know your excess, level of cover, and the approximate value of your claim.

If you are unsure whether to make a claim or what you are covered for, Aviva's online claims process can provide you with information about your excess, level of cover, and approximate claim value. You can also use their Live Chat feature, which is available Monday to Friday from 8 am to 8 pm and on Saturday and Sunday from 8 am to 4 pm.

If your home is unsafe or insecure, Aviva recommends calling them immediately. Additionally, for boiler, breakdown, or heating issues, you will need to have purchased the optional home emergency add-on. You can check this by logging into your MyAviva account and accessing your policy documents.

Once you have made your claim, Aviva will assess the details and may arrange for specialist contractors or surveyors to visit your home if needed. They aim to settle claims quickly, offering cash payments, vouchers, or replacement products. If a quick resolution is not possible, they will keep you informed about the progress and how long it will take.

Changing your address

Step 1: Identify your product or cover

Firstly, you need to determine which product or cover you have with Aviva. This is important because the process for changing your address may vary depending on the specific product. Aviva offers a range of products, including car, home, life, and travel insurance, as well as pensions, investments, and retirement plans.

Step 2: Log in to your MyAviva account

Once you know which product you have, log in to your MyAviva account. MyAviva is a self-service portal that allows you to manage your policy and view your documents. If you haven't registered for MyAviva yet, you can do so on the Aviva website.

Step 3: Locate the change of address form

After logging in, find the change of address form. If you have multiple products with Aviva, remember that you will need to complete a separate form for each product. The forms are typically available on the Aviva website or through the MyAviva portal.

Step 4: Complete and submit the form

Fill out the change of address form with your new address details. Make sure to provide all the necessary information accurately. Once you have completed the form, submit it through the MyAviva portal or by following the instructions provided by Aviva.

Step 5: Contact customer support if needed

If you encounter any issues or have specific questions about changing your address, don't hesitate to contact Aviva's customer support team. They can provide further guidance and assistance if needed. You can find the contact information for customer support on the Aviva website.

It's important to note that if your Aviva home insurance policy is due for renewal, you may need to follow a slightly different process to update your address. Additionally, if your policy number starts with certain letters, such as CVH or CHH, you will need to contact customer support.

Remember to update your address with Aviva as soon as possible after moving to ensure that your coverage remains accurate and up-to-date.

No-claims discount

Aviva Home Insurance provides a No-Claims Discount cover to protect your no-claims discount on your Home Insurance policy. This cover ensures that one claim does not erase five years or more of your hard-earned no-claims discount.

The No-Claims Discount cover provides access to legal advice and services 24/7. Aviva will cover up to £100,000 in legal costs per claim for you, your domestic partner, and any family members living with you. This cover can help resolve a wide range of legal issues, including:

• Employment law, such as unfair dismissal.
• Consumer and contract law, such as faulty purchases or services.
• Property disputes, including noise complaints or boundary issues.
• Personal injury, including accidents that were not your fault.
• Medical and cosmetic negligence, for operations or procedures that were not up to standard.

You can select this cover if you have not made a claim for five years or more. This cover is an optional add-on to your Home Insurance policy and is not included in the standard Home Insurance cover.

Renewing your policy

As an existing customer, you can renew your home insurance policy online. You can also renew your policy by logging into your MyAviva account. You can also use the MyAviva app to manage your policies on the go and access discounts on selected products.

If you are unable to see your policy in your MyAviva account, it could be because you are trying to view a pension, bond, or annuity policy. Before you can view any of these online, you'll need to answer additional security questions. Log into your account, choose the policy you want to view, then select "Unlock Access". Once there, fill in the required details to unlock.

If you are still unable to see your policy, please give us a call. You'll find the right phone number for your policy on our contact page.

You can also renew your policy by contacting our customer support team. Please note that if your policy number starts with the letters CVH, CHH, or AVP, or your policy is due for renewal, you will need to contact us.

You can use MyAviva to check your renewal details. Once logged in, find the policy you want to view and then use the "Renewal" button. You can then also view all documents related to your policy.

Your renewal will be generated a month before your renewal date, and we will send you a reminder in the post and may also send you an email or text.

Frequently asked questions