Haven Life Insurance: Bbb Ratings And Reviews Explained

haven life insurance bbb

Haven Life Insurance Agency, LLC is a life insurance startup that offered an easy and affordable option for buying term life insurance online. Haven Life was dedicated to transforming the typically time-consuming and confusing process of applying for life insurance into one that was easier, faster, and better. The company was backed and wholly owned by MassMutual, a trusted life insurer with more than 160 years of experience. Haven Life stopped accepting new life insurance applications on January 12, 2024, and will stop granting new policies on March 31, 2024. Existing policies will continue to be serviced by MassMutual.

Characteristics Values
BBB Rating N/A
Accreditation Not BBB Accredited
Years in Business 11
Location 60 Madison Ave Fl 12, New York, NY 10010-1600
Alternate Business Name ValoraLife Insurance Services
CEO Mr. Mitch Ocampo
Number of Customer Reviews 4
Number of Complaints Closed in the Last 3 Years 2
Number of Complaints Closed in the Last 12 Months 2
Application Process Online
Policy Types Term Life Insurance
Payment Options Monthly automated payments by pre-authorized checking account
Customer Service Live chat via the website; phone: 1-855-744-2836 weekdays from 9 a.m. to 6 p.m. Eastern
Website www.havenlife.com

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Haven Life Insurance is no longer accepting new clients

Existing policyholders will experience no changes to their current policies, which will continue to be administered and serviced by MassMutual or its subsidiary, C.M. Life. MassMutual, an industry stalwart with more than 170 years of experience, has an A++ financial strength rating, indicating its superior ability to meet its financial obligations.

Haven Life was a life insurance startup that offered an easy and affordable option for buying term life insurance entirely online. The company was dedicated to transforming the typically time-consuming and confusing process of applying for life insurance into one that was easier, faster, and better.

Haven Life's site was a standout in the industry. The design was intuitive and informative pop-ups supported users as they went through the quote process. The company's online interface and customer service also received high praise, with Haven Life earning an "excellent" rating on TrustPilot.

While Haven Life is no longer an option for new clients, MassMutual offers similar services and is a good alternative. However, MassMutual does not offer online applications. For life insurance companies with an easy online application process, Ladder Insurance is another alternative to consider.

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Haven Life Insurance is backed and wholly owned by MassMutual

MassMutual's financial strength is also reflected in its ability to meet its financial obligations. The company has an A++ rating for financial strength from AM Best, the highest rating bestowed by the agency, indicating its superior ability to pay claims and honour insurance-related obligations. This financial stability is crucial when choosing a life insurance provider, as it ensures that the company will be able to pay out benefits in the event of a claim.

In addition to its financial strength, MassMutual also scores very well in terms of low customer complaints. According to the National Association of Insurance Commissioners (NAIC), MassMutual's complaint index is 0.05 when averaged over three years, which is significantly lower than the industry standard of 1.00. This means that MassMutual received far fewer customer complaints than expected for a company of its size.

Haven Life, as a subsidiary of MassMutual, benefits from this strong financial backing and customer satisfaction. Haven Life's policies are issued by MassMutual or its subsidiary, C.M. Life, and existing policyholders can rest assured that their policies will continue to be administered and serviced by MassMutual, even though Haven Life is no longer accepting new applications.

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Haven Life Insurance has a 4.8 TrustScore rating on TrustPilot

Haven Life Insurance, a startup company, aimed to transform the typically time-consuming and confusing process of applying for life insurance into one that is easier, faster, and better. The company offered an online-first approach, a seamless application experience, and a same-day approval process. This modern, user-friendly approach created a pleasant experience for its customers.

Haven Life's term life insurance is algorithmically underwritten. The entire application process occurs online and provides a near-immediate decision, as long as the applicant is under the age of 45 and requires less than $1 million in coverage. The company accepts applicants with some common pre-existing chronic conditions, such as diabetes, though those who are healthy and young tend to get the most competitive quotes.

Haven Life's customer service is highly rated, with reviews highlighting the hassle-free online application process and responsive communication. The company's support team can be reached via live chat or phone, and customers can also submit a request for support through a contact form.

While Haven Life no longer sells policies, existing policies will continue to be serviced by its parent company, MassMutual, which has a strong reputation and high ratings from credit agencies. MassMutual has been in operation since 1851 and has an extensive reach, with policies available in all 50 states and Washington, D.C.

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Haven Life Insurance offers term life insurance and simplified issue policies

Haven Life Insurance Agency, LLC is a life insurance startup that offers term life insurance and simplified issue policies. The company was established in 2014 with headquarters in New York and is backed and wholly owned by MassMutual, a trusted life insurer with more than 160 years of experience. Haven Life provides quality term life insurance that can be purchased entirely online.

Haven Life offers two term life plans: Haven Term and Haven Simple. Haven Term is available to customers under the age of 64, with term lengths of 10, 15, 20, 25, or 30 years and coverage of up to $3 million. Haven Simple is a simplified issue policy that does not require a medical exam. It is available to individuals between the ages of 20 and 55, with term lengths of 5, 10, 15, or 20 years and coverage ranging from $25,000 to $500,000.

In addition to its term life plans, Haven Life offers two policy riders, or add-ons: the Accelerated Death Benefit and the Waiver of Premium. The Accelerated Death Benefit rider allows individuals diagnosed with a terminal illness and expected to live for less than 12 to 24 months to receive a portion of their death benefit while still alive. The Waiver of Premium rider helps individuals who become totally disabled due to illness or injury by waiving required premium payments.

Haven Life provides an easy, affordable, and user-friendly approach to purchasing life insurance. The company has received positive reviews for its competitive rates, fast approval process, and excellent customer service. However, it is important to note that Haven Life no longer sells policies as of the end of 2023. Existing policies will continue to be serviced by MassMutual.

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Haven Life Insurance has two policy options: Haven Term and Haven Simple

Haven Life Insurance is no longer accepting new customers for its life insurance products. Existing policies, issued by MassMutual and subsidiary C.M. Life, will continue to be administered and serviced by MassMutual. The company offered two types of term life insurance: Haven Simple and Haven Term.

Haven Simple

Haven Simple is a type of term life insurance policy that never requires a medical exam. You can apply online and, if approved, start coverage immediately. Haven Simple is designed for individuals aged 20 to 55. Coverage amounts range from $25,000 to $1 million for terms of 5, 10, 15, and 20 years. The policy is issued by C.M. Life Insurance Company, a subsidiary of MassMutual.

Haven Term

Haven Term is the other type of term life insurance policy offered by Haven Life. Haven Term policies could be applied for online, but medical exams may have been required for some applicants prior to approval. Haven Term was available to individuals up to age 64, with coverage amounts up to $3 million. Coverage was available for terms of 10, 15, 20, 25, and 30 years. Every Haven Term policy is issued by MassMutual, one of the country's oldest insurers, or its subsidiary, C.M. Life.

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Frequently asked questions

Haven Life Insurance Agency, LLC is not BBB-accredited. However, it has an A++ financial strength rating.

There are only 4 customer reviews on BBB, with an average rating of 2 stars. 2 complaints have been closed in the last 3 years, with customers citing issues with contacting the business and age restrictions.

No, Haven Life Insurance is no longer in operation and is not accepting new clients. Existing policies will continue to be serviced by its parent company, MassMutual.

Haven Life Insurance only offers term life insurance policies. These include the Haven Term policy, which is available to customers under 64 years old, and the Haven Simple policy, which does not require a medical exam and is available to customers between 20 and 55 years old.

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