Contacting Aig Life Insurance: A Step-By-Step Guide

AIG is a leading global insurance organization that provides a wide range of property casualty insurance and other financial services. The company offers various ways to get in touch with their customer support team, including online portals, phone calls, and emails. For general inquiries, customers can call their toll-free number at +1(800) CALL-AIG (800-225-5244). Additionally, AIG provides separate contact information for different departments, such as sales, customer service, and specific insurance types like life insurance. Corebridge Direct, an AIG subsidiary, also provides contact options for policy owners and customer service. AIG's website offers a comprehensive overview of the various contact methods available to customers, ensuring they can receive the support they need.

Contacting AIG Life Insurance UK

AIG Life Insurance UK offers several ways to get in touch with their customer service team. You can contact them by phone or email, and their team is available from Monday to Thursday, 8:30 am to 6:00 pm, and Friday, 8:30 am to 5:30 pm, excluding UK bank holidays.

To speak with a customer service representative over the phone, call 0345 600 6820. When calling, ensure you have your postcode and policy number ready for a quicker identity verification process.

You can also send an email to [email protected]. Again, providing your postcode and policy number in the email will help speed up the process.

If you are a financial advisor, you can visit the Adviser Contact Us page on the AIG Life UK website for specific contact information.

For claim-related inquiries, AIG Life Insurance UK has a separate department that you can reach by phone or email. Their contact details are as follows:

• Phone: 0345 600 6813
• Email: [email protected]

The claims department is committed to making the process as simple and straightforward as possible during what may be a challenging time. They also have a dedicated help and support section on their website that you can refer to.

Additionally, if you have any complaints, you can reach out to the dedicated complaints team using the contact information provided below:

• Phone: 0345 600 6813
• Email: [email protected]

AIG Life Insurance UK aims to resolve complaints promptly and fairly. If they cannot address your concern immediately, they will send an acknowledgment letter and provide regular updates until a resolution is reached. It's important to note that calls to this number are charged at standard rates from a BT landline but may be higher from mobile phones or other networks.

If you are outside the UK, the Channel Islands, the Isle of Man, or Gibraltar, and wish to complain about an insurance policy purchased online, you may use the European Commission's Online Dispute Resolution platform.

Furthermore, if you are an employee with a benefits policy and have inquiries or complaints, you can reach out to the respective teams using the contact information outlined below:

• Client Service Team:
• Phone: 0330 303 9972
• Email: [email protected]
• Individual Assessment Team:
• Phone: 0330 303 9976
• Email: [email protected]
• Claims Team:
• Phone: 0330 303 9973
• Email: [email protected]
• Complaints Team:
• Phone: 0330 303 9974
• Email: [email protected]

These teams are available from Monday to Friday, 9:00 am to 5:00 pm, to assist you with any questions or concerns you may have.

AIG's toll-free number

If you are a UK customer, the number to call is different. For customer service inquiries, the number is 0345 600 6820. For complaints, call 0345 600 6813. The customer service team is available Monday to Thursday from 8:30 am to 6:00 pm, and Friday from 8:30 am to 5:30 pm, except on UK bank holidays.

Please note that calls to 0345 numbers are charged at standard rates from a BT landline but may cost more when made via mobiles or other networks.

Online payments for US policyholders

AIG policyholders in the US can make payments online. To do so, you will need your billing statement, as well as your checkbook or credit card. You can make a payment by clicking the "Make A Payment" button on the AIG website.

Your user ID for web payments is shown on your billing statement in the "Ways to Pay" section. This is also where you can find your temporary password, which is required the first time you make a payment online.

AIG accepts Visa, Mastercard, and American Express. If you are enrolling in recurring payments, do not also make a single payment, or the payment will be made twice.

A hold will be placed on your credit card for the payment amount by the issuing financial institution; funds may be held for 3–5 business days. To ensure your payment is received before the due date, allow 3–5 business days for processing. Payments made after 8:00 pm (ET) will begin processing the next business day.

Payments may be scheduled up to 15 days in advance of the due date on your billing statement. If your invoice includes Past Due amounts, those amounts are due immediately.

AIG's address

AIG Addresses for UK Customers:

• For customer services, the postal address is Customer Services Team, AIG Life, and the phone number is 0345 600 6820. This line is open Monday to Thursday from 8:30 am - 6:00 pm, or Friday 8:30 am - 5:30 pm, except for UK bank holidays.
• For complaints, the postal address is Complaints Team, AIG Life, and the phone number is 0345 600 6813. The complaints email address is [email protected].
• For employee benefits client services, the phone number is 0330 303 9972, and the email address is [email protected].
• For individual assessments, the phone number is 0330 303 9976, and the email address is [email protected].
• For employee benefits claims, the phone number is 0330 303 9973, and the email address is [email protected].
• For employee benefits complaints, the phone number is 0330 303 9974, and the email address is [email protected].

AIG Addresses for US Customers:

• For general inquiries, the phone number is +1 (800) 225-5244.
• For specific inquiries, the postal address is AIG Claims, P.O. Box 14294, Lexington, KY 40512. The phone numbers are 800-289-2266 and 855-864-0530, and the email address for new losses is [email protected].
• For personal accident and health, the phone numbers are 800-551-0824 and 866-893-5984, and the email address for new losses is [email protected]. The postal address for claims documentation is AIG Attn: Accident & Health, P.O. Box 25987, Shawnee Mission, KS 66225.
• For Corebridge Direct Sales, the phone number is (800) 294-4544. Corebridge Direct is located at 9640 Granite Ridge Drive, Suite 200, San Diego, CA 92123, and the phone number is (858) 309-3000.
• For Corebridge Direct Customer Service, the phone number is (888) 517-9797.

Submitting a claim

Step 1: Contact the Claims Department

You or your personal representatives can contact the AIG Claims Department. The contact information varies depending on your location and the type of policy and/or claim.

For AIG Life Insurance UK, the contact options are as follows:

• Call the Claims Department at 0345 600 6813.
• Send an email to [email protected].

For AIG Life Insurance in the US, the contact options are:

• For Group Benefits (Group Life and AD&D), call 800-289-2266 or 855-864-0530, or send an email to [email protected].
• For Personal Accident & Health, call 800-551-0824 or 866-893-5984, or send an email to [email protected].

Step 2: Provide Necessary Information

When contacting the Claims Department, have the following information ready to verify your identity and expedite the process:

• Your postcode, especially if you have moved. Provide the postcode AIG has on record if it is different from your current one.
• Your policy number, if known. For AIG Life Insurance UK, this usually starts with a "P" followed by nine numbers.

Step 3: Follow Instructions

After contacting the Claims Department and providing the necessary information, follow the instructions provided by the AIG representative. The process may vary depending on your specific policy and claim type.

Step 4: Additional Support

AIG is committed to making the claims process as smooth and transparent as possible. They provide attention, communication, professionalism, and empathy throughout the entire process.

Additionally, AIG offers a dedicated help and support section on their website, which may provide useful information and resources during the claims process.

For AIG Life Insurance UK, if you are unable to resolve your complaint promptly, they will send you a letter acknowledging it and provide regular updates until it is resolved. You also have the option to refer your complaint to the Financial Ombudsman Service if it cannot be resolved to your satisfaction.

For AIG Life Insurance in the US, you can access claim forms, claim reports, and information on claim status through their online portals, such as the myAIG Client Portal.

Frequently asked questions