Jeffrey Wade
Verizon offers a range of insurance and protection options for cell phones, including Verizon Mobile Protect, which provides coverage for loss, theft, and damage, including liquid and screen damage. The plan also includes unlimited cracked glass repairs for select smartphones with a $0 deductible. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. In addition, Verizon offers extended warranties for out-of-warranty device repairs and Mobile Secure, which provides 24/7 premium tech support, digital security, and privacy tools. For Florida customers, coverage for post-warranty malfunctions is provided by Wireless Phone Protection, while Verizon Home Device Protect offers coverage for eligible home tech and premium tech support.
| Characteristics | Values |
|---|---|
| Coverage | Loss, theft, damage, liquid damage, cracked screen damage, post-warranty malfunction |
| Replacement | Next-day replacement for lost, stolen, or damaged phones |
| Repair | Unlimited cracked glass repairs for select smartphones with a $0 deductible |
| Cost | $4.95 or $7.95 per month depending on the device type |
| Enrollment | Enroll within 30 days of purchase or during the open enrollment period |
| Eligibility | The device must be active for more than 30 days, not damaged, and fully functional |
| Technical Support | 24/7 premium tech support |
| Other Benefits | Digital security, device optimization, performance checks, identity theft monitoring |
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What You'll Learn
Verizon Mobile Protect
Coverage for Loss, Theft, and Damage
Next-Day Replacement
One of the standout features of Verizon Mobile Protect is the quick replacement service. If your device is lost, stolen, or damaged, you can get a replacement as soon as the next day. This means you won't have to go long without a functioning device, minimizing the disruption to your daily life.
Unlimited Cracked Glass Repairs
For select smartphones, Verizon Mobile Protect offers unlimited cracked glass repairs with a $0 deductible. So, if you tend to drop your phone and crack the screen, this can be a lifesaver, keeping your device looking and functioning like new.
Tech Support and Digital Security
Enrollment and Eligibility
To enroll in Verizon Mobile Protect, you must meet certain eligibility requirements. Your device must be active for more than 30 days, be in full working condition without any pre-existing damage, and be compatible with the Verizon network. Enrollment can be done during specific open enrollment periods or when you purchase and activate a new device.
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Device protection options
Verizon offers a range of device protection options for its customers. Here is a detailed overview of the various plans:
Wireless Phone Protection
Wireless Phone Protection covers loss, theft, and damage, including liquid and screen damage. It offers unlimited cracked glass repairs for select smartphones with a $0 deductible. To qualify for this protection, you must enroll within 30 days of specific events, such as device protection open enrollment, purchasing a new device, or upgrading your existing device. The monthly cost of this protection varies depending on your location and device type.
Verizon Extended Warranty
The Verizon Extended Warranty provides unlimited out-of-warranty device repairs for select smartphones by appointment at a Verizon-authorized repair facility. This option is not available in Florida or for Florida customers.
Mobile Secure
Mobile Secure offers 24/7 premium tech support for select smartphones, providing digital security and privacy tools, device optimization, and performance checks. However, it does not cover loss, theft, damage, or post-warranty malfunctions.
Verizon Mobile Protect and Verizon Home Device Protect
Verizon Mobile Protect and Verizon Home Device Protect are comprehensive plans that cover various devices, including phones, tablets, and smartwatches. They offer next-day replacement for lost, stolen, or damaged devices and provide access to Tech Coaches who can assist with device setup, digital security, and more.
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Filing a claim
Verizon offers insurance for cell phones through its Mobile Protect plan. This insurance covers loss, theft, and damage (including liquid damage and screen damage). The insurance also includes unlimited cracked glass repairs for select smartphones with a $0 deductible.
To file a claim for a lost, stolen, or damaged device, you will need to pay a deductible. The specific amount of the deductible will depend on the device type and can be found on the phoneclaim.com/Verizon website.
- Go to the Verizon website or My Verizon app: Visit the Verizon website or open the My Verizon app on your device.
- Access the Claims Section: Navigate to the "Services & Perks" or "Device Protection" section. This may vary depending on whether you are using the website or the app.
- File a Claim: Follow the prompts to file your claim. Provide all the necessary details about the incident, such as the date, time, and circumstances of the loss, theft, or damage.
- Track Your Claim Status: After filing your claim, you can track its status. Verizon typically provides next-day replacement for lost, stolen, or damaged devices, subject to certain criteria.
- Seek Technical Support: If needed, take advantage of the 24/7 premium tech support offered by Verizon. They can provide assistance and guidance throughout the process.
It is important to note that to qualify for Wireless Phone Protection, you must enrol within 30 days of specific events, such as device protection open enrolment, purchasing a new device, or upgrading your existing device. Additionally, your device must meet certain eligibility criteria, including being fully functional without any damage or defects.
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Tracking a claim
To track a claim for a Verizon-insured cell phone, you can follow these steps:
Firstly, ensure that you are enrolled in a Verizon device protection option. You can check this by going to the Services & Perks page in your My Verizon account. If you have multiple devices, select the specific device in question to see if it has device protection.
Next, you can check the status of your claim or device return on the Asurion website. You will need to enter your Verizon mobile number and account PIN, after which you will be able to see the status of your claim or return.
You can also find out more information about your claim by contacting Asurion. They will be able to tell you about the current status of your claim and any next steps. Asurion repairs are performed by Asurion-certified technicians and come with a 12-month limited warranty.
If you are a Florida customer, you should be aware that coverage for post-warranty malfunctions is provided by the insurance program. This means that device replacement deductibles and claim limits apply.
Finally, if you have filed a claim for a lost or stolen phone, you can learn how to report unauthorized use and dispute fraudulent charges to your Verizon account. This information can be found on the Verizon website.
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Verizon Extended Warranty
Verizon offers Extended Warranty as part of its device protection services. This service provides unlimited out-of-warranty device repairs for select smartphones, subject to parts availability, by appointment at a Verizon-authorized repair facility. This extended warranty is not available in Florida or for Florida customers.
The cost of device protection varies depending on your location and device type. For Nationwide customers, Wireless Phone Protection costs $4.95 or $7.95 per month, while for New York customers, it costs $4.25, $5.25, or $8.25 per month. You can check the specific monthly charges on the Services & Perks page in My Verizon.
In addition to Extended Warranty, Verizon also offers Wireless Phone Protection, which covers loss, theft, and damage, including liquid and screen damage. This protection includes unlimited cracked glass repairs for select smartphones with a $0 deductible. Mobile Secure is another option, providing 24/7 premium tech support, digital security and privacy tools, device optimization, and performance checks. However, Mobile Secure does not cover loss, theft, damage, or post-warranty malfunctions.
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Frequently asked questions
Verizon Mobile Protect is a device protection option that includes Wireless Phone Protection, Verizon Extended Warranty, and Mobile Secure. It covers loss, theft, and damage (including liquid damage and screen damage).
For Nationwide customers, Wireless Phone Protection costs $4.95 or $7.95 per month depending on the device type. For New York customers, it costs $4.25, $5.25, or $8.25 per month depending on the device type.
Verizon Wireless Phone Protection covers loss, theft, and damage, including liquid damage and cracked screens. It also includes a 12-month limited warranty on repairs performed by an Asurion-certified technician.
Filing a Verizon insurance claim is easy. You can file a claim online or by visiting a Verizon store. You will need to provide information about your device and the reason for the claim.
