Paul Sanchez
State Farm is the largest auto insurance provider in the United States, with 19,000 agents across the country. It has a good reputation for customer service and offers a range of insurance products at affordable rates. As of 2014, State Farm serviced 80 million policies in the United States and Canada, with over 44 million of those being for automobiles.
| Characteristics | Values |
|---|---|
| Number of State Farm auto insurance customers | 44 million+ as of February 2014 |
| Number of State Farm policies | 87.7 million+ as of 2024 |
| Number of State Farm agents | 19,000 |
What You'll Learn
State Farm's customer service
State Farm is the nation's No. 1 auto insurance provider, protecting more than 45 million cars on the road today. The company has been in the business for almost a century and has 19,000 agents across the country.
State Farm customers can manage their accounts, make payments, request changes, and submit and track claims online. The company also offers a mobile app that allows users to access their insurance card, start a claim, call for roadside assistance, and contact their agent.
State Farm provides 24/7 emergency roadside service and has a phone line for customers who are deaf, hard of hearing, or do not use their voice to communicate. Customers can also contact the company via relay services such as 711.
State Farm offers a variety of payment options, including scheduling automatic payments or paying all at once. The company accepts VISA®, MasterCard®, American Express®, Discover®, Diners Club®, and JCB® credit and debit cards.
State Farm's website employs industry-standard controls for protecting customer data and keeping the server environment stable.
State Farm also provides a range of insurance options beyond auto insurance, including health, homeowners, business, commercial auto, motorcycle, antique car, ATV & off-road vehicle, travel trailer, and motorhome insurance.
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State Farm's auto insurance rates
State Farm is the largest auto insurance provider in the US, serving over 87.7 million policies. The company offers a range of coverage options, from auto insurance for teen drivers to rental cars and more. State Farm's auto insurance rates vary depending on various factors, including age, driving history, vehicle type, marital status, and credit history.
State Farm Auto Insurance Rates for Different Age Groups
Age is a significant factor in determining auto insurance rates, with younger drivers typically paying higher premiums. State Farm offers sample rates for teen drivers, which are lower than the national average and competitors like Progressive and Allstate. However, they may be more expensive compared to other providers like Erie and USAA.
State Farm Auto Insurance Rates for High-Risk Drivers
High-risk drivers with speeding tickets, DUIs, or accidents on their record may experience higher insurance premiums. State Farm's rates for drivers with a speeding ticket or a DUI are lower than the national average.
State Farm Auto Insurance Rates by State
State Farm's average annual rates for full coverage are $1,657, while minimum coverage costs $523. These rates vary by state, with State Farm's rates falling below statewide averages in 36 out of 48 states and Washington, D.C.
Factors Affecting State Farm Auto Insurance Rates
In addition to age and driving history, State Farm considers vehicle type, marital status, and credit history when determining insurance premiums. Vehicles with more powerful engines or fewer safety features may lead to higher insurance rates. Married drivers often pay slightly less for car insurance than single drivers. Credit history can also impact rates, with low credit scores potentially raising insurance costs in certain states.
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State Farm's accident forgiveness policy
State Farm is one of the largest auto insurers in the US, serving over 87.7 million policies.
State Farm does not offer accident forgiveness as part of its standard coverage or as an add-on. This means that your rates are likely to increase if you are at fault in an accident.
However, State Farm does offer a range of other benefits and discounts to its customers. These include:
- Rental reimbursement coverage: Pays for a rental car while your vehicle is being repaired due to damage covered by your collision or comprehensive coverage.
- Rideshare insurance: Fills the gap between your personal auto insurance and the rideshare company's coverage when you are waiting to be matched with a rider.
- Roadside assistance insurance: Pays for reasonable expenses, such as towing or gas delivery, if your vehicle breaks down.
- SR-22 insurance: Required by some states for risky drivers, such as those with a DUI conviction or multiple accidents.
- Usage-based insurance (UBI): State Farm's UBI program, Drive Safe & Save, won't raise your rates if you show risky driving behaviours. Instead, it may reward you with a discount of up to 30% for safe driving.
- Multi-policy discount: State Farm offers an average savings of 23% when you bundle your home and auto insurance.
- Defensive driving course discount
- Driver training discount: For young drivers under 21 who complete driver training.
- Good student discount: For full-time students aged 16-25 with good grades.
- Multi-vehicle discount: Insuring more than one car with State Farm could save you up to 20%.
- Safe vehicle discount: Discounts for safety features such as airbags or passive restraint systems.
- Steer Clear Program: Drivers under 25 with no at-fault accidents or violations in the past three years can sign up for the Steer Clear app, which provides lessons, driving scenarios, and quizzes. Completing the training within six months may make you eligible for discounts.
- Student away at school discount: Discount for vehicles where a driver under 25 has moved away to attend school.
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State Farm's insurance bundles
State Farm is one of the largest auto insurers in the nation, serving over 87.7 million policies. The company has 19,000 agents across the country, providing local service to its customers.
State Farm offers a range of insurance products, including auto, home, renters, condo, life, health, and business insurance. Customers can benefit from bundling their insurance policies, which can lead to significant savings and simplified management.
Benefits of State Farm Insurance Bundles:
Savings
Bundling insurance policies with State Farm can result in substantial financial savings. For example, combining home and auto insurance can save customers up to $1,273 per year. Similarly, an auto and renters insurance bundle can lead to savings of up to $704 annually.
Simplicity and Convenience
By bundling insurance policies, customers can enjoy the convenience of having all their coverages in one place. This means dealing with a single agent, making payments through a single bill, and accessing all policies through their online account or mobile app. This simplifies the insurance experience, saving customers time and effort.
Comprehensive Coverage
State Farm offers a wide range of coverage options for auto insurance, including liability, comprehensive, collision, uninsured or underinsured motorist, and medical payments. Customers can also take advantage of additional insurance products, such as renters, condo, and life insurance, to ensure they have protection for all aspects of their lives.
Personalized Service
State Farm agents provide personalized service, getting to know their customers and their unique situations. They assist in selecting the appropriate coverage options, limits, and deductibles to meet individual needs.
Claims Handling
State Farm is highly regarded for its claims handling, with positive survey responses from policyholders. The company makes filing a claim fast and easy, and customers have expressed satisfaction with the resolution of their claims.
Discounts
In addition to the savings from bundling, State Farm offers various discounts, such as the Drive Safe & Save® program, which can save customers up to 30%. Other discounts include accident-free driving, good driver, defensive driving course, multiple vehicles, and multiple policies.
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State Farm's mobile app
State Farm is one of the largest auto insurers in the US, serving over 87.7 million policies. The company has 19,000 agents across the country, offering local service to its customers.
The app also provides quick access to insurance ID cards, which can be added to G-Pay, and offers personalised reminders and notifications. Users can also search for repair facilities, view details of investment products, and access FAQs within the app.
State Farm's Drive Safe & Save app encourages safe driving habits and can earn customers a discount on their insurance. The app collects basic information about driving behaviour, such as quick acceleration, hard braking, fast cornering, and speeding, and offers a discount of up to 30%.
The Steer Clear app is designed for young drivers aged 16-25, reinforcing good driving habits and helping them earn a valuable discount.
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Frequently asked questions
State Farm is the largest auto insurance provider in the United States, with over 44 million auto insurance customers as of February 2014.
State Farm is known for its high customer satisfaction, receiving high scores on J.D. Power's auto insurance study and surveys on insurance shopping and claims processing. It also receives fewer complaints than the average insurance company of its size, according to the National Association of Insurance Commissioners (NAIC).
State Farm offers a wide range of coverage options, including liability, collision, comprehensive, personal injury protection, and medical payments. They also have a large network of local agents and a highly-rated mobile app, providing convenient and personalized service. Additionally, they offer various discounts, such as safe driving, bundling, and good student discounts.
You can get a quote and purchase a policy online through the State Farm website, by phone, or in person with a local State Farm agent. To get a quote, you will need to provide information about your car, driving history, and desired coverage options.
State Farm offers several optional features, including accident forgiveness, rental car reimbursement, rideshare insurance, roadside assistance, and travel expenses coverage. These features provide additional protection and assistance in various situations.
