Paul Sanchez
Google offers its customers a chance to purchase its Preferred Care plan, which is an insurance plan for accidental damage to Pixel devices. The plan can be added to a device within 30 days of purchase and covers drops, liquid spills, cracks, and mechanical or electrical breakdowns. The monthly plan costs $12/month for 60 months, and the 2-year plan costs $129. The plan is available for Pixel 2, Pixel 2 XL, and newer devices.
| Characteristics | Values |
|---|---|
| Name of Insurance Plan | Preferred Care |
| Devices Covered | Pixel 2, Pixel 2 XL, Pixel 8 Pro, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9 Pro Fold |
| Cost of Insurance Plan | $129 for 2 years |
| Monthly Plan Cost | $12/month |
| Cost of Repairs | $79 deductible |
| Time to Purchase Insurance | Within 30 days of purchase |
| Coverage | Accidental damage, mechanical or electrical breakdown |
| Repair Provider | Asurion |
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What You'll Learn
Google's Preferred Care plan for Pixel 2
Google's Preferred Care plan for the Pixel 2 is an extended warranty plan that offers extra protection for your device, as well as expert help from Google. The plan costs \$129 and includes two years of accidental damage coverage, priority access to support, and more. This means that if your Pixel 2 is accidentally broken or starts acting up, you can get it fixed or replaced.
The plan covers mechanical or electrical breakdowns after the manufacturer's warranty expires, as well as accidental damage from handling (drops, spills, and cracks). There are no claim limits for post-warranty mechanical or electrical breakdowns, and you can make up to two claims per rolling 12-month period for accidental damage from handling (with a maximum of $1,500 per claim).
You can add Preferred Care at checkout or enrol within 30 days of your purchase date under "My Account". Your coverage period begins when you enrol in Preferred Care or when your device is shipped, whichever is later. Repairs are performed by an Asurion-certified technician and come with a 90-day limited warranty.
It's worth noting that there are some instances when using Google's Preferred Care plan may not make sense. For example, if you need to repair a cracked Pixel 2 screen, it might be cheaper to bring it directly to Google's device repair partner, UbreakIfix, without the Preferred Care plan. Even with the plan, you would still need to pay a deductible of $79 to repair the screen, on top of the original \$129 you paid for the plan.
However, if you break your Pixel 2 screen a second time, going directly to UbreakIfix without the Preferred Care plan would cost you another $220, making a total of $440. In this case, it would be more cost-effective to have the Preferred Care plan. Ultimately, the decision to purchase Google's Preferred Care plan depends on your individual needs and how long you plan to keep your Pixel 2 device.
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Cost of the plan
The cost of the plan depends on the type of plan you choose and the model of your Pixel phone.
Monthly Plan
Google offers a monthly Preferred Care plan for Pixel devices, which includes accidental damage coverage for drops, liquid spills, cracks, and mechanical or electrical breakdowns after the manufacturer's warranty expires. The monthly plan costs $12 for the Pixel 9 Pro and Pixel 9 Pro XL, and $15 for the Pixel 9 Pro Fold and Pixel Fold.
2-Year Plan
Google recently introduced a new 2-year Preferred Care plan for Pixel phones, which provides coverage for a longer period without the need for monthly payments. The cost of the 2-year plan ranges from $99 to $279, depending on the Pixel model. For the Pixel 2, the 2-year plan costs $129.
Repair Costs
In addition to the cost of the plan, there are service fees and deductibles associated with repairs or replacements. For screen repairs, the deductible is $29, while other damages range from $49 to $149, depending on the model. For example, repairing a cracked Pixel 2 screen through the Preferred Care plan would cost a $79 deductible, in addition to the cost of the plan.
It's important to note that Preferred Care doesn't cover everything. Intentional damage, abuse, and losses covered by the manufacturer's warranty are excluded from the plan. There are also limits on accidental damage claims, usually restricted to two per year.
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Enrolling in the plan
As the name suggests, Google Preferred Care is an insurance plan offered by Google for its Pixel devices. It is a plan that covers accidental damage to your device, including drops, liquid spills, and cracks. It also covers mechanical or electrical breakdowns after the manufacturer's warranty expires.
Here's a step-by-step guide on how to enrol in the Google Preferred Care plan for your Pixel 2:
- Purchase a Pixel 2 device: The first step is to purchase a Pixel 2 or Pixel 2 XL device. You can buy it directly from the Google Store or through authorized retail partners.
- Decide on your plan: Google Preferred Care offers both monthly and annual plans. The monthly plan is a good option if you want to pay as you go, while the annual plan can provide a longer-term coverage option.
- Enrol within the given time frame: To enrol in the Google Preferred Care plan, you must do so within a specific time frame. Typically, you have 30 days from the date of purchase to enrol in the plan. This time frame may vary depending on your location and the terms of the plan, so be sure to check the latest information on the Google Store website.
- Enrol through the Google Store: If you purchased your Pixel 2 from the Google Store, go to the Google Store website and log in to your account. Look for the "Preferred Care management" or Services page, where you can find the option to add Preferred Care to your device. Follow the on-screen instructions to complete the enrolment process.
- Enrol through retail partners: If you purchased your device from a retail partner, check with them directly to find out how to enrol in the Google Preferred Care plan. They may have a different process or requirements, so be sure to inquire about their specific instructions.
It's important to note that the enrolment process may vary slightly depending on your region and the specific terms of your plan. Always refer to the official Google Store website or your local retail partner for the most up-to-date and accurate information.
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Filing a claim
To file a claim for your Google Pixel 2 phone insurance, you must first check if your device is still under warranty. This can be done by going to the Self Service Repair Portal and entering your device's IMEI or serial number. If your device is still covered under the warranty, you may be eligible for a repair at no additional charge.
If your device is no longer under warranty or your claim isn't covered, you can still get it fixed, but it may incur additional charges. It is important to note that accidental damage, such as drops, spills, and cracks, is typically not covered under the standard warranty, but it may be covered under extended insurance plans like Google's Preferred Care.
To file a claim under the Preferred Care plan, you can do so online or over the phone. If your claim is for a mechanical or electrical breakdown, you will need to pay a service fee and a deductible, which can be paid via credit or debit card. You may also need to provide a government-issued ID for verification. If your claim is authorised, you will receive a confirmation email, and the replacement device will be shipped within one business day.
For screen repairs, it is recommended to visit a walk-in repair centre, such as uBreakiFix, where you can get your screen repaired without filing a claim. This option may be more cost-effective, especially if you have to pay a deductible for screen repairs under the Preferred Care plan.
Additionally, keep in mind that there are usually limits on accidental damage claims, such as a maximum of two claims per year.
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Cancelling the plan
You can cancel your Preferred Care plan at any time. If you return your phone to Google within 30 days of purchase, your Preferred Care plan will be automatically cancelled.
To cancel your plan, you can visit the Preferred Care management page at store.google.com/preferred_care. Here, you can select a device from a previous order and proceed to cancel your plan.
If you are a Pixel Pass member, you can find information on how to cancel your plan by searching "Manage or cancel Pixel Pass".
If you have purchased a 2-year Preferred Care plan before February 24, 2025, you can request a transfer of your plan to another user. To do this, visit the My Device Protect page. It is important to note that transfers are only valid within the same country or region where the phone was originally purchased, and the plan can only be transferred to the specific phone it was purchased for.
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Frequently asked questions
You can purchase Google's Preferred Care insurance plan for your Pixel 2 within 30 days of buying the device.
The insurance plan costs $129 for two years.
The plan covers accidental damage, including drops, liquid spills, and cracks, as well as mechanical or electrical breakdowns after the manufacturer's warranty expires.
You can purchase the plan at checkout when buying your Pixel 2 or enroll within 30 days of your purchase date under "My Account".
Yes, you can cancel and receive a full refund within 30 days of the ship date.
