Haris Ashley
Wells Fargo Cash Wise Visa Credit Card offers cell phone protection to its cardholders. This insurance benefit provides up to $600 or $1,000 in reimbursement per claim for repairs or replacement if the cardholder's cell phone is damaged, stolen, or is unrecoverable due to involuntary and accidental parting. The maximum benefit is $1,200 or $2,000 per 12-month period, with a $25 deductible for each claim. To be eligible for this coverage, cardholders must pay their cell phone bill using the Wells Fargo Cash Wise card, and the coverage begins on the first day of the following month.
| Characteristics | Values |
|---|---|
| Coverage | Up to $600 per claim, with a maximum of two claims per 12-month period |
| Maximum coverage of $1,200 per year | |
| Covers repair or replacement of the original cell phone | |
| Requirements | Must pay the monthly cell phone bill using a Wells Fargo consumer credit card |
| Coverage begins on the first day of the month after paying the cell phone bill with an eligible Wells Fargo credit card | |
| Must pay the bill with a Wells Fargo card each month to be covered for the next month | |
| Exclusions | Does not cover rented, borrowed, or prepaid phones |
| Does not cover lost phones | |
| Does not cover cracked screens or other damage that does not impact the phone's functionality | |
| Claims Process | Call the benefit administrator at (866) 804-4770 within 60 days of the theft or damage |
| Provide a copy of the monthly billing statement from the eligible Wells Fargo card for the month before the incident | |
| Provide a 'Device Summary Page' from the wireless provider to prove the cell phone in question is linked to the account | |
| Provide a copy of the police report if filing a theft claim | |
| Submit an itemized estimate from an authorized cell phone repair facility if repairs are needed |
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What You'll Learn
Coverage and reimbursement
Wells Fargo Cash Wise phone insurance provides up to $600 per claim or $1,000 to $1,200 per 12-month period for repairs or reimbursement if the cardholder's cell phone is damaged, stolen, or is unrecoverable due to involuntary and accidental parting. The coverage is up to the above limits per incident, with a maximum of two claims per 12-month period. Wells Fargo will also charge a $25 deductible for each claim.
To be eligible for reimbursement, a cardholder must pay their cell phone bill using the Wells Fargo Cash Wise card. Coverage starts the first day of the calendar month following the posting of the cell phone charge to the account. If you fail to make a payment of the cell phone bill in a certain month, coverage will be suspended, and resumed the month after the next payment is made.
To file a claim, you need to call the benefit administrator at (866) 804-4770 within 60 days of the theft or damage. You will be transferred to a third party, Card Benefit Services, through which you will file your claim. You will need to fill out a benefit claim form and provide the following:
- A copy of your monthly billing statement from the eligible Wells Fargo card from the month before the date of damage or theft, showing the last four digits of your account number.
- A 'Device Summary Page' from your wireless provider to prove that the cell phone in question is linked to your cell phone account.
- A copy of the police report if you are filing a theft claim.
- If your phone has to be repaired, you will need to submit a copy of an itemized estimate from an authorized cell phone repair facility or send in your cell phone for evaluation.
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Requirements for eligibility
To be eligible for Wells Fargo Cash Wise phone insurance, you must be a Wells Fargo consumer credit cardholder and pay your cell phone bill using your Wells Fargo Cash Wise card. This means that if you have a Wells Fargo debit card, business credit card, commercial card, or a card linked to a line of credit, you are not eligible for the insurance.
The insurance also does not cover rented, borrowed, or prepaid phones. Additionally, if you fail to make a payment for your cell phone bill in a certain month, your coverage will be suspended until the next payment is made.
To file a claim, you will need to provide a copy of your monthly billing statement from the eligible Wells Fargo card from the month before the date of damage or theft, showing the last four digits of your account number. You will also need to provide a Device Summary Page from your wireless provider to prove that the cell phone in question is linked to your cell phone account. If you are filing a theft claim, you will also need to provide a copy of the police report. If your phone needs to be repaired, you will be asked to submit a copy of an itemized estimate from an authorized cell phone repair facility or send your phone in for evaluation.
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Claims process
To file a claim with Wells Fargo Cash Wise phone insurance, you must call the benefit administrator at (866) 804-4770 within 60 days of the theft or damage. You will eventually be transferred to a third party, Card Benefit Services, through which you'll file your claim.
You can initiate your claim by phone, but it is recommended to do so online as it will save you the steps of having to print out, fill in, and then scan and submit an emailed form electronically or via snail mail. You will need to fill out a benefit claim form online or by hand and upload it to the claims website, email it to a provided address, or send it via mail.
You will need to provide a copy of your monthly billing statement from the eligible Wells Fargo card from the month before the date of damage or theft, which must show the last four digits of your account number. You will also need to provide a 'Device Summary Page' from your wireless provider to prove that the cell phone in question is linked to your cell phone account. You can likely find this page by signing into your provider's online account system.
If you are filing a theft claim, you will need to provide a copy of the police report. If your phone has been damaged, you will be asked to submit a copy of an itemized estimate from an authorized cell phone repair facility or send your phone in for evaluation. If you are filing a claim for an iPhone, it is recommended that you get an estimate from your local Apple Store's Genius Bar. If it is an Android or another kind of device, you may want to ask the claims department if it has vendor recommendations.
It is important to note that Wells Fargo Cash Wise phone insurance does not cover phones purchased for resale or commercial use, phone loss, and cracked screens or other damage that does not impact the phone's functionality. There are some other exclusions, so be sure to read through the full list online.
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Exclusions
Wells Fargo Cash Wise phone insurance provides up to $600 per claim, with a maximum of two claims per 12-month period, resulting in a total coverage of $1,200 per year. The insurance covers repairs or reimbursement for the phone's value if it is damaged, stolen, or lost due to involuntary and accidental parting.
However, there are several exclusions to the coverage. Here are the details:
- Exclusion of Rented, Borrowed, or Prepaid Phones: Wells Fargo cell phone insurance does not cover rented, borrowed, or prepaid phones. It is essential to note that this includes phones that are rented or borrowed, as well as those received as part of a prepaid plan.
- Loss Exclusion: The insurance does not cover lost phones. So, if you misplace your phone or it is lost without being stolen, the insurance will not provide reimbursement or coverage for a replacement.
- Commercial Use and Resale Exclusion: Phones that are purchased for commercial use or resale are not covered under the insurance. This exclusion applies to phones that are specifically intended for business or resale purposes.
- Cracked Screens and Non-Functionality Damage Exclusion: The insurance does not cover cracked screens or other types of damage that do not impact the phone's functionality. This means that if your phone has a cracked screen but still works, the insurance will not reimburse you for the repair or replacement.
- Other Exclusions: There may be additional exclusions listed in the terms and conditions of the insurance. It is important to carefully review the full list of exclusions provided by Wells Fargo to understand the complete scope of coverage and any limitations.
To initiate a claim, you can call the benefit administrator or file a claim online. The process typically involves providing documentation, such as a copy of your monthly billing statement, a "Device Summary Page" from your wireless provider, and, in some cases, a copy of the police report if filing a theft claim. It is important to initiate the claim within 60 days of the incident and ensure that you have met the eligibility criteria, such as paying your cell phone bill with your Wells Fargo consumer credit card.
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Other insurance policies
Wells Fargo Cash Wise phone insurance is supplemental to other insurance policies you may have. This means that if you have another insurance policy, the Wells Fargo benefit will cover only the amount that your other policies do not. For example, if your phone is stolen during a break-in, you may already have homeowner's or automobile insurance to cover the loss. In this case, the Wells Fargo benefit will reimburse you for the theft not otherwise covered by your other insurance policy.
Additionally, if you have existing personal insurance that covers theft, damage, or involuntary and accidental parting for your cell phone, the Wells Fargo benefit will reimburse you for the deductible portion of your current cell phone insurance once all other insurance has been exhausted.
To file a claim with Wells Fargo, you will need to provide the following documentation:
- A copy of your monthly billing statement from the eligible Wells Fargo card from the month before the date of damage or theft, showing the last four digits of your account number.
- A 'Device Summary Page' from your wireless provider to prove that the cell phone in question is linked to your cell phone account.
- A copy of the police report if you are filing a theft claim.
- If your phone needs to be repaired, you may be asked to submit a copy of an itemized estimate from an authorized cell phone repair facility or send your phone in for evaluation.
It's important to note that Wells Fargo's cell phone insurance does not cover rented, borrowed, or prepaid phones, and it does not apply to lost phones.
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Frequently asked questions
Wells Fargo Cash Wise phone insurance covers up to $600 per claim, with a maximum of two claims per year, totalling \$1,200 in coverage every 12 months.
The insurance covers repairs or reimbursement for a stolen or damaged cell phone.
To make a claim, you must call the benefit administrator at (866) 804-4770 within 60 days of the theft or damage. You will need to provide a copy of your monthly billing statement from the eligible Wells Fargo card, a ''Device Summary Page' from your wireless provider, and a copy of the police report if filing a theft claim.
The deductible for Wells Fargo Cash Wise phone insurance is \$25 per claim.
To be eligible for Wells Fargo Cash Wise phone insurance, you must pay your cell phone bill using the Wells Fargo Cash Wise card. Coverage begins on the first day of the month after you pay your cell phone bill with an eligible Wells Fargo credit card, and you must continue to pay your bill with a Wells Fargo card each month to maintain coverage.
