Jeffrey Wade
If you've lost your phone, you can file a claim with Verizon to get it replaced. The process is simple and can be done online or by calling their support team. To qualify for Wireless Phone Protection, you must enroll within 30 days of activating your device or during a device protection open enrollment period. You can check your eligibility and the specific monthly charge in your My Verizon account. If you have Verizon Mobile Protect, you can get unlimited cracked screen repairs at no extra cost, and fast replacement at a Verizon-authorized repair facility for select smartphones.
| Characteristics | Values |
|---|---|
| Time to enrol in Wireless Phone Protection | Within 30 days of activating your device |
| Device protection open enrolment | Yes |
| Purchase a new device and activate it on a new line | Yes |
| Upgrade to a new device on an existing active line | Yes |
| Bring your own device and activate it on a new line | Yes, provided the device is compatible with the Verizon network and is fully functioning without damage |
| Monthly cost for Nationwide customers | $4.95 or $7.95 depending on the device type |
| Monthly cost for New York customers | $4.25, $5.25 or $8.25 depending on the device type |
| Monthly cost for Florida customers | Not available |
| Time taken for replacement | As soon as next-day device replacement |
| Time taken for repair | Same day, depending on claim approval time and technician availability |
| Cost per claim | $99 maximum |
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What You'll Learn
Enrolling in Verizon's Wireless Phone Protection
Your device must meet certain requirements to be eligible for protection. It must have been active for more than 30 days, be fully functional with no damage, and not be lost or stolen. If your device meets these criteria, you can proceed with enrolling in the Wireless Phone Protection plan.
To enrol, go to the "Services & Perks" page in your My Verizon account. From there, scroll to the Device Protection section and tap "Learn More". Next, tap "Enroll" for the lines you wish to cover and select "Wireless Phone Protection". Follow the prompts to complete the enrolment process.
Verizon also offers additional protection options, such as Verizon Mobile Protect and Verizon Mobile Protect Multi-Device, which provide coverage for loss, theft, damage, and post-warranty malfunctions. These plans offer benefits like unlimited cracked screen repairs and same-day device delivery. During open enrollment, you can review and select the protection plan that best suits your needs.
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Filing a claim with Asurion
If you have lost your Verizon phone, you can file a claim with Asurion, the company that provides device protection for Verizon. Asurion offers mobile protection plans that cover loss, theft, and damage, including water damage and cracked screens.
To file a claim with Asurion, you can either go to their website or call them. You will need to provide some information, such as your carrier, device make and model, a description of what happened, and your billing and shipping address. You will also need your Device ID, which you can find on the My Devices page when you sign in to your My Verizon account. If your device was lost or stolen, it is important to report it to your carrier before submitting the claim.
After filing a claim, you can check its status online. If you require a replacement phone, Asurion claims to ship 96% of replacement devices the very next day. Once you receive your replacement device, you will need to return your old or damaged device within 10-15 days, depending on your contractual agreement, to avoid additional charges.
It is worth noting that Asurion requires a monthly premium and a deductible when you file a claim, similar to most insurance programs. However, they emphasize making the process as affordable as possible and accept multiple types of payment.
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Understanding what's covered by insurance
Verizon offers a range of insurance and device protection options to help you repair or replace your device if it is lost, stolen, or damaged. Here's an overview of what's covered by Verizon insurance and device protection:
Wireless Phone Protection: This covers loss, theft, and damage, including liquid damage and screen damage. It also includes unlimited cracked glass repairs for select smartphones with a $0 deductible. To qualify for Wireless Phone Protection, you must enrol within 30 days of purchasing a new device or during specific events such as device protection open enrolment. The cost of this protection varies depending on the device type and your location.
Verizon Extended Warranty: This provides unlimited out-of-warranty device repairs for select smartphones, subject to parts availability. Repairs are performed by appointment at a Verizon-authorized repair facility. However, this option is not available in Florida or for Florida customers.
Mobile Secure: This provides 24/7 premium tech support, digital security and privacy tools, and device optimization and performance checks. However, it does not provide coverage for loss, theft, or damage.
Verizon Mobile Protect: This option covers loss, theft, and damage, and you can file a claim on Asurion's website.
Verizon Home Device Protect: This provides coverage for eligible home tech devices and premium tech support. It also covers loss, theft, damage, and post-warranty malfunctions.
It's important to note that the availability of these options may vary depending on your location and device eligibility. To check your eligibility and understand the specific coverage details, refer to the device protection brochure or visit the "Services & Perks" page in your My Verizon account.
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Getting a replacement device
If your phone is lost, stolen, or damaged, you can file a claim with Asurion if you have one of the following device protection options: Verizon Mobile Protect or Verizon Mobile Protect Multi-Device. You can also file a claim if your device is malfunctioning. You will need your Device ID to file a claim, which can be found on the My Devices page when you sign in to My Verizon from another device.
To qualify for Wireless Phone Protection, you must enroll within 30 days of purchasing a new device and activating it on a new line. Alternatively, you can upgrade to a new device on an existing active line. Your device must be compatible with the Verizon network, fully functioning, and free of damage or defects. You can check your eligibility in My Verizon.
If you are a Florida customer, Wireless Phone Protection provides coverage for post-warranty malfunctions (including insurance terms and a damage deductible). You can file a claim on Asurion's website or call (888) 881-2622. For all other states, you can file a claim on Asurion's website or refer to the device protection brochure for more information about Verizon/Asurion device protection.
Verizon Mobile Protect offers unlimited cracked screen repair at no extra cost, 24/7 tech support, and Pro On-the-Go same-day delivery and setup. The most you'll pay to replace your damaged device is $99 per claim. You can also get a fast replacement at a Verizon-Authorized repair facility for select smartphones.
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Reporting unauthorised use
If you have lost your Verizon phone, there are several steps you should take to report unauthorised use and get a replacement device. Firstly, try calling your phone from another device or computer. If you are unable to locate it, use a find-my-phone feature to either play a sound from your device or locate it on a map. If you suspect that your phone has been stolen, do not try to retrieve it yourself. Instead, file a police report and contact Verizon to suspend your service and report the loss or theft. You can log in to your My Verizon account or call (800) 922-0204 to do this. You should also use anti-theft software such as Verizon Mobile Security to wipe your device of any sensitive information.
If you are enrolled in a Verizon insurance program such as Verizon Protect, Total Mobile Protection, or one of the Verizon Mobile Protect options, you can file a claim with Asurion. You will need your Device ID to do this, which you can find on the My Devices page of your My Verizon account. If your bill shows any charges to your device after it was lost, Verizon will investigate your account activity and you won't have to pay these charges. You may also be eligible for a courtesy suspension of recurring monthly fees for up to 30 days.
For Florida customers, Wireless Phone Protection provides coverage for post-warranty malfunctions, and you can file a claim on Asurion's website or call (888) 881-2622. If you activated your device less than a year ago and it was within 30 days of activation when it was lost, Verizon will replace it with a new device. To qualify for Wireless Phone Protection, you must enrol within 30 days of purchasing a new device and activating it on a new line. You can check your eligibility in your My Verizon account.
To prevent unauthorised use of your lost or stolen phone, you can put your device in lost mode to remotely lock it with a passcode and display a custom message on the lock screen. This will also suspend the device's ability to make mobile payments. It is also important to have a phone insurance plan that covers a lost, stolen, or broken device, especially if you have a newer phone. Before going on a trip, back up your phone (ideally to the cloud) and use a protective case to prevent damage if your phone is dropped.
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Frequently asked questions
File a claim with Asurion if you have one of the following device protection options: Verizon Mobile Protect or Verizon Mobile Protect Multi-Device. You will need your Device ID to file a claim.
You can get a replacement as soon as the next day.
For Nationwide customers, Wireless Phone Protection costs $4.95 or $7.95 per month depending on the device type. For New York customers, it costs $4.25, $5.25, or $8.25 per month depending on the device type. You will also need to pay a deductible when you file a claim.
If you just bought your device, you can return or exchange it within 30 days.
