U.S. Insurance Giant Usaa's Global Reach

The United Services Automobile Association (USAA) is an insurance company that provides coverage to members of the military, veterans, and their families. As of 2020, USAA has over 13 million members worldwide and offers a range of insurance products, including auto, homeowner's, renter's, and life insurance. USAA is known for its competitive rates, high customer satisfaction scores, and military-focused benefits.

USAA insurance is only available to active military members, veterans and their families

The United Services Automobile Association (USAA) is a financial services company that provides insurance exclusively to members of the military, veterans, and their families. It was founded in 1922 by 25 U.S. Army officers who were unable to secure auto insurance due to being perceived as a high-risk group. Since then, USAA has expanded to offer banking and insurance services to past and present members of the Armed Forces, including officers and enlisted personnel, and their families.

USAA insurance is available to active, retired, and separated veterans who have been honorably discharged. This includes members of the National Guard and Reserve, as well as pre-commissioned officers such as cadets and midshipmen at U.S. service academies. In addition to current and former military members, USAA insurance is also offered to their spouses, children, step-children, and widows/widowers. Unmarried former spouses and parents of USAA members may also be eligible for coverage.

To become a USAA member, individuals must provide proof of military service or a copy of their government-issued identification. Eligible family members will need to provide their Social Security Number and the military relative's USAA number.

USAA has over 13 million members and is headquartered in San Antonio, Texas, with additional offices in the U.S. and internationally. The company consistently earns high praise for its customer service and has some of the highest customer satisfaction ratings in the insurance industry.

USAA offers auto, home, life and health insurance, as well as banking services

USAA, or the United Services Automobile Association, is an American financial services company that provides insurance and banking products exclusively to members of the military, veterans, and their families. The company was founded in 1922 in San Antonio, Texas, by a group of 25 U.S. Army officers who were unable to secure auto insurance due to being perceived as a high-risk group. Today, USAA has expanded its services to include a range of insurance and banking products, with over 13 million members worldwide as of 2020.

Auto Insurance

USAA offers auto insurance to active-duty military members, veterans, and their immediate family members. Their auto insurance policies are available in all 50 states, Washington, D.C., and some international locations. USAA's rates are well below the national average, and they offer various discounts, such as safe driving, multi-vehicle, and military on-base discounts. Their auto insurance covers motorcycles, motorhomes, boats, and bicycles, in addition to automobiles.

Home Insurance

USAA's home insurance plans are available across the United States and Washington, D.C. Their standard coverage includes dwelling coverage, personal property coverage, personal liability coverage, loss of use coverage, identity theft coverage, and other structures coverage. Optional coverage includes earthquake coverage and home-sharing coverage. USAA also provides additional benefits for active-duty military members, such as coverage for uniforms with no deductible.

Life Insurance

USAA offers term life insurance, whole life insurance, universal life insurance, and guaranteed issue life insurance. Their term life insurance is available for 10, 15, 20, 25, or 30 years, with coverage ranging from $100,000 to $10 million. USAA's whole life insurance offers coverage of up to $10 million, with flexible payment options. The universal life insurance policy provides a guaranteed interest rate of 1%, while the indexed universal life insurance ties cash value growth to a market index. The guaranteed issue life insurance is available for applicants aged 45 to 85 (50 to 75 in New York) and offers coverage of up to $25,000.

Health Insurance

USAA offers individual and family health insurance plans to its members. While there is limited information available specifically about their health insurance offerings, USAA provides a range of health and wellness benefits to its employees, including medical, prescription drugs, telehealth, behavioural health programs, and flexible spending accounts.

Banking Services

USAA provides a variety of banking services that can be accessed in person, by mail, phone, or online. They offer standard banking features such as deposits, transfers, and card management. Additionally, USAA members can take advantage of international wire transfers, travel notices, and mobile banking through their mobile app. USAA Federal Savings Bank allows members to deposit cheques using mobile applications on Apple and Android devices.

USAA has approximately 13 million members

The United Services Automobile Association (USAA) is a financial services company that provides insurance and banking products exclusively to members of the military, veterans, and their families. As of the end of 2020, USAA had approximately 13 million members. This figure includes both past and present members of the Armed Forces, including officers and enlisted personnel, their spouses, children, and, in some cases, other family members.

USAA was founded in 1922 in San Antonio, Texas, by a group of 25 U.S. Army officers who were unable to secure auto insurance due to the perception that military officers were a high-risk group. Since its inception, USAA has expanded its services and now offers a range of insurance and banking products to its members. The company has a strong presence in the United States, with offices in several states, and it also has international offices in London and Frankfurt.

In addition to its financial services, USAA is known for its commitment to diversity and inclusion, as well as its focus on supporting military families and the communities in which its employees live and work. The company provides various benefits to its employees and their families, including retirement savings plans, disability coverage, and wellness programs. USAA also encourages its employees to volunteer, offering two paid days per year for nonprofit work, and has made significant philanthropic contributions to organizations supporting military families and communities.

USAA has a strong focus on customer service and has high ratings in this area

USAA, or the United Services Automobile Association, was founded in 1922 by a group of 25 U.S. Army officers who were unable to secure auto insurance due to being considered a high-risk group. Since then, it has expanded to offer banking and insurance services to past and present members of the Armed Forces, officers and enlisted, and their families.

In addition to its high customer satisfaction ratings, USAA also offers competitive rates, with its car insurance customers paying an average of $487 per year for coverage. The company also provides a variety of discounts, such as safe driver, vehicle storage, military installation, and loyalty discounts.

However, it is important to note that not all reviews of USAA's customer service are positive. Some customers have reported issues with communication, delays in claims processing, and rude customer service representatives. There have also been complaints about unexpected rate increases and difficulties with the company's website and mobile app.

Despite these negative reviews, USAA's strong focus on customer service and high ratings in this area from reputable sources like J.D. Power and U.S. News indicate that the company is generally well-regarded for its commitment to providing a positive experience for its members.

USAA has a mobile app for secure account access

The United Services Automobile Association (USAA) is an American financial services company that provides insurance and banking products exclusively to members of the military, veterans, and their families. USAA was founded in 1922 in San Antonio, Texas, by a group of 25 U.S. Army officers who were unable to secure auto insurance due to the perception that military officers were a high-risk group. Today, USAA offers a range of insurance products, including auto, homeowner, renter, and life insurance, as well as banking and investment services.

USAA has a strong focus on direct marketing and conducting business over the Internet or telephone. In line with this, USAA has developed a mobile app that allows its members to access their accounts securely and conveniently from their mobile devices. The USAA Mobile App provides a range of features and functionalities for managing finances and insurance:

Banking:

The app enables users to pay bills, send money using Zelle®, deposit checks, transfer funds, and locate nearby ATMs. These features make it easy for members to manage their finances on the go.

Insurance:

USAA Mobile App users can access various insurance services, such as obtaining an auto ID card, requesting roadside assistance, and reporting a claim. This feature simplifies the process of managing insurance policies and requesting assistance when needed.

Security:

The app prioritizes security by allowing users to log in securely using a PIN, Touch ID® or Face ID®, or device biometrics. This ensures that members' personal and financial information remains protected.

Search and Widgets:

The app incorporates smart search and chat functions, making it easy for members to find the information they need. Additionally, widgets provide a convenient way to view account balances and transaction histories directly on their mobile device home screens.

The USAA Mobile App is highly rated on the Apple App Store, with 4.8 out of 5 stars from 1.7 million ratings. It is frequently updated with bug fixes and performance improvements to ensure a seamless user experience. The app is available for iOS and Android devices, providing secure and convenient account access for USAA members worldwide.

Frequently asked questions