Paul Sanchez
Ford Credit is a financial service offered by Ford Motor Credit Company that provides auto financing options for customers looking to purchase Ford vehicles. The company also offers Ford Insure, an insurance product that provides tailored coverage for Ford vehicles, including auto, home, and pet insurance.
To notify Ford Credit of a change in insurance, customers can update their personal details in their Ford Account. This can be done by signing in to their account and selecting the Account Settings tile under their profile. Here, customers can update their preferred units of measurement and marketing preferences. Changes made in the Ford Account will be reflected in the FordPass app, and vice versa.
Additionally, customers can contact Ford Credit's customer support for assistance with their accounts. The company provides a dedicated phone number, email address, and mailing address for customer inquiries.
What You'll Learn
How to change your insurance details on your Ford Account
To change your insurance details on your Ford Account, you will need to follow a few simple steps.
First, sign in to your Ford Account. You can do this using your regular login credentials. Once you are signed in, locate your profile and select the "Account Settings" tile. Here, you will be able to update your personal details, including your insurance information. Make sure you have all the necessary details of your new insurance policy on hand to input.
In the Account Settings, you can also update other personal details such as your preferred units of measurement (miles or kilometres). If you have the FordPass app, any changes made to your personal details in the Ford Account will be reflected in the app, and vice versa.
If you need to register a new insurance claim, you can do so online via the "MyAccount" feature. Here, you can also access policy details, view and manage your policy documents, and register new claims. It is important to keep your insurance information up to date to ensure you are correctly billed and covered in case of any issues.
For further assistance with updating your insurance details, you can contact Ford Credit Customer Support, or refer to the Ford Owner Support website, which offers how-to articles and guides for various Ford-related queries.
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Contacting Ford Credit via email
To contact Ford Credit via email, you can use the following email addresses:
- For general enquiries or aftersales concerns on your Ford car, email the UK Customer Relationship Centre at [email protected].
- For general enquiries or aftersales concerns on your Ford Commercial Vehicle (CV), email the UK CV Service Centre at [email protected]. Note that this team also has the appropriate expertise to assist with enquiries related to the Fiesta Van, Ranger, Tourneo Connect, or Tourneo Custom.
- For enquiries about purchases of accessories and service plans from the Ford Online Shop, email [email protected].
- For queries relating to Ford Lease, send an email to the Ford Lease Customer Service team at [email protected].
- For enquiries about extended warranties and servicing and maintenance plans, contact Ford Protect at 0870 241 6726.
- For Ford Motability, email [email protected].
- For military and tax-free sales, email [email protected].
- For Ford Component Sales, email [email protected].
- For Ford Credit Account Manager, email [email protected] with your Ford Credit Account Number or Vehicle Registration and your query.
Please note that Ford states that the transmission of information via the Internet (including email) is not completely secure, and any transmission is at your own risk. Once they receive your information, they will use strict procedures and security facilities to ensure against unauthorised access.
Contacting Ford Credit via phone
If you are a UK customer, you can notify Ford Credit of a change of insurance by contacting their customer support team.
You can contact Ford Credit's customer support team by calling 0345 712 5490. Their phone lines are open Monday to Friday from 9:00 am to 5:15 pm and on Saturdays from 9:00 am to 1:00 pm. When you call, you will need to provide your Ford Credit Account Number or Vehicle Registration Number, as well as details about your new insurance policy.
It is recommended that you have the following information ready before calling:
- Your Ford Credit Account Number or Vehicle Registration Number
- Your new insurance policy number
- The name of your new insurance provider
- The start and end dates of your new insurance policy
- Any other relevant details or documents pertaining to your new insurance policy
Once you have provided this information, a customer support representative will be able to update your insurance details and answer any questions you may have.
Please note that phone call waiting times may vary, and you may need to provide additional information or documentation if your insurance change is complex or unusual.
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Contacting Ford Credit via post
If you would like to notify Ford Credit of a change of insurance via post, you can write to them at the following address:
Ford Customer Relationship Centre
Royal Oak Way South
Daventry
Northamptonshire
NN11 8NT
This postal address is provided by Ford UK for customers who have general enquiries or aftersales concerns about their Ford car.
If you are writing to Ford Credit about your insurance, be sure to include your Ford Credit Account Number or Vehicle Registration Number, along with any other relevant details, in your letter. This will help them to identify your account and respond to your query accurately.
You can also contact Ford Credit by email at [email protected]. When emailing, include your Ford Credit Account Number or Vehicle Registration Number and your query, and you will receive a response the following business day.
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Updating your marketing preferences
To update your marketing preferences, you will need to sign in to your Ford Account. Under your profile, select the "Account Settings" tile. Here, you can update your preferred units of measurement, such as miles or kilometres. To change your marketing preferences, select the "Marketing Options" tile.
Please note that any changes made to your personal details in your Ford Account will be reflected in the FordPass app, and vice versa. This includes any updates to your marketing preferences.
If you have any general enquiries or need assistance with your Ford car, you can contact the UK Customer Relationship Centre by email at [email protected].
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Frequently asked questions
You can notify Ford Credit of a change in your insurance by contacting their customer support team via email at [email protected], or by phone at 0345 712 5490.
When notifying Ford Credit of a change in your insurance, you will need to provide your Ford Credit Account Number or Vehicle Registration Number, as well as details of the change in your insurance.
To update your insurance information in your Ford Account, sign in to your account and select the "Account Settings" tile under your profile. Here, you can update your personal details, including your insurance information.
