Philam Life Insurance: Quick And Easy Policy Checks

Philam Life Insurance, now known as AIA Philippines, is one of the largest life insurance companies in the Philippines. Customers can check their AIA Philippines policy by visiting a branch, sending an email to [email protected], or calling (02) 85282000. The AIA Philippines website also offers an all-in-one portal called MY AIA for customers to access their policies, health, and wellness information.

Philam Life Insurance contact details

Philam Life Insurance, now known as AIA Philippines, is one of the larger life insurance companies in the Philippines. The company offers various insurance plans, including investment-linked health insurance and peso-denominated variable life insurance plans.

If you are looking to get in touch with Philam Life Insurance, you can contact them through the following means:

• Phone: You can call their hotline at (02) 8528 2000. If you are using a PLDT line, you can also call their toll-free number: 1800 10528 2000.
• Email: Send an email to [email protected] for any queries or assistance regarding your policy.
• In-Person: Visit any of the AIA Philippines branches or customer service centers located across the country. For example, their head office is located on the 23rd Floor, AIA Tower, 8767 Paseo de Roxas, Makati City.

It is recommended that you visit the AIA Philippines website or contact their customer support for the latest and most accurate information regarding their contact details and office locations.

Philam Life Insurance claims process

Philam Life Insurance, now known as AIA Philippines, offers a hassle-free claims process. The first step is to choose the type of claim you would like to file—accident, illness, or death. Next, fill out the required forms, which will vary depending on the type of claim. For example, accident and illness-related claims may require a police report, official receipts, a medical certificate, or a hospital statement of account. Death claims, on the other hand, may require a death certificate, a police investigation report, and proof of the beneficiary's identity.

Once you have completed the necessary forms, submit your requirements online. You will be asked to provide basic information and details about your claim. You will also be asked how you would like to receive your payout if your claim is approved. After submitting your requirements, you will receive a reference number that you can use to track the status of your claim.

The claims team will review and evaluate your request. You can expect to receive an update via SMS and email within 7 to 10 working days. Depending on the nature of your claim and the completeness of your documents, your claim request may be processed within 10 to 30 working days. Your policy benefit will be credited to your nominated account within 3 days of your claim being approved.

If you need assistance with your AIA Philippines policy or claim, you can visit a branch near you, send an email to [email protected], or call (02) 8528 2000.

Philam Life Insurance history

The Philippine American Life and General Insurance Company, commonly known as Philam Life, was established on June 21, 1947, by Cornelius Vander Starr and Earl Carroll. The company was founded to serve as a "house of savings" to help Filipinos recover from World War II. Earl Carroll served as the founding president.

Philam Life became the number one life insurance company in the Philippines in terms of premium income. It was also the largest life insurance company in the Philippines in terms of assets, net worth, investment, and paid-up capital. The company received numerous awards, including the Asian Management Award for General Management, the Asian Management Award for Financial Management, and the Reader's Digest Platinum Trusted Brand Award. In 1994, the company received a Presidential Citation from the Philippine government.

In 1961, Philam Life inaugurated its office building in Ermita, which became a landmark structure and a centre for culture and the arts in Manila. The building served as the company's headquarters until 2013 when it moved to Bonifacio Global City in Taguig. The company also established a presence in the Makati Business District with the inauguration of the Philam Life Tower, one of the country's tallest and most technologically advanced buildings at the time.

In 2009, Philam Life was acquired by the AIA Group from the American International Group following the global financial crisis in 2008. The company was then known as AIA Philam Life. In 2021, the company rebranded itself as AIA Philippines to expand its reach and offer new products to its customers.

Philam Life Insurance customer reviews

Philam Life Insurance has received mixed reviews from customers and employees. On Glassdoor, the company has an overall rating of 3.9 out of 5 stars, with 77% of employees recommending it to a friend. The pros of working at Philam Life Insurance are listed as good career growth, good work-life balance, good compensation, and good company culture. On the other hand, cons include a toxic work culture, heavy workload, and a misleading title for financial advisors.

Reviews from current and former employees on Indeed give the company a rating of 4 out of 5 stars. One employee praised the company for its good work-life balance, unlimited income, free training, and positive environment. Another employee, however, criticised the company for discrimination against contractors, bullying, and microaggressions in the workplace.

Philam Life Insurance payment options

Philam Life Insurance, also known as AIA Philam Life Insurance Company, offers a range of payment options for its customers. The company provides comprehensive support for policyholders, including multiple ways to pay premiums and resolve queries. Here is an overview of the payment options and processes for Philam Life Insurance:

Payment Options:

• Online Portal: Philam Life Insurance customers can pay their premiums through the official "My AIA" online portal. This all-in-one customer portal allows users to log in with their existing ePlan or AIA Vitality login credentials. After logging in, customers can select the policy they want to pay for, choose their preferred payment method (Credit/Debit Card or Bancnet), and complete the payment process. The portal also offers the convenience of Auto-Pay, enabling customers to automatically charge their premiums to their cards when they are due.
• Bank Partners: The insurance company also accepts payments through its bank partners. However, specific details about this payment method are not readily available.
• In-Person at Branches: Customers can also opt for in-person payments by visiting any of the Philam Life Insurance branches near them. This option provides an opportunity for customers to interact directly with company representatives and seek assistance if needed.

Customer Support:

Philam Life Insurance prioritises customer support and provides multiple avenues for policyholders to seek assistance:

• Phone Support: Customers can call the hotline at (02) 8528 2000 for any queries or assistance regarding their policies. This number is toll-free for PLDT NDD users: 1800 10528 2000.
• Email: For queries or concerns, customers can send an email to [email protected]. This email address is dedicated to providing support and assistance related to AIA Philippines policies.
• In-Person Support: Philam Life Insurance also offers in-person support at its branches and customer service centres. Customers can visit their nearest branch to receive guidance and resolve any issues related to their policies.

Frequently asked questions