Jeffrey Wade
Phones 4U customers with insurance queries can contact the company in several ways. The recommended method is to call Policy Administration Services on 0333 222 6730. Alternatively, customers can write to Phones 4u c/o PwC, Benson House, 33 Wellington Street, Leeds, LS1 4JP. Those who have paid using credit cards should contact their credit card company directly.
| Characteristics | Values |
|---|---|
| Postal Address | Phones 4U, c/o PwC, Central Square, 29 Wellington Street, Leeds, LS1 4DL |
| Phone Number (Customer Service) | 0844 8712253 |
| Phone Number (Technical Support) | 0844 871 22 33 |
| Phone Number (Policy Administration Services) | 0333 222 6730 |
| N/A |
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What You'll Learn
Phones 4U customer service contact details
Phones 4U initially directed customers with faulty goods to call its customer services team on 0844 8712253. However, on September 26, 2014, the company stated it could no longer provide a repair service or pay for repairs.
If your phone is still within the manufacturer's warranty period, you should contact your manufacturer. A list of manufacturers' contact details is available on the former Phones 4U website. If you are willing to pay for the repair yourself, you can contact Technical Support on 0844 871 22 33, which will assess the repair costs and direct you appropriately.
If you are a Phones 4u Care (Insurance) customer, your policy remains in force. Phones 4U's mobile phone cover was provided by London General, which is part of the Warranty Group, and as such, policies remain in force. You can contact Policy Administration Services on 0333 222 6730.
For general customer service queries, you can contact Phones 4U at:
Phones 4U, c/o PwC, Central Square, 29 Wellington Street, Leeds, LS1 4DL
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Phones 4U customer service queries
Phones 4U initially directed customers with faulty goods to call its customer services team on 0844 8712253. However, on September 26, 2014, the company stated it could no longer provide a repair service or pay for repairs.
If you are a Phones 4U Care (Insurance) customer, your policy remains in force. Phones 4U's mobile phone cover was provided by London General, which is part of the Warranty Group, and as such, policies remain in force. If you have any queries, you can call Policy Administration Services on 0333 222 6730.
If a repair is required and your phone is still within the manufacturer warranty period, contact your manufacturer. Useful links are available at www.phones4u.co.uk. If you are happy to pay for the repair yourself, contact Technical Support on 0844 871 22 33, who will assess the costs and direct you appropriately.
If you wish to register a claim for the costs of repair, your claim will rank as an unsecured claim in the Administration. You can select the relevant claim form from the Creditors and Suppliers tab on the Phones 4U website.
For general customer service queries, contact:
Phones 4U, c/o PwC, Central Square, 29 Wellington Street, Leeds, LS1 4DL
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Phones 4U insurance policies
Phones 4U Care and Premierplan mobile phone insurance policies are handled by the London General Insurance Company Limited. Policy Administration Services Limited is a Phones 4U group company that is responsible for handling customer queries and complaints.
If your device isn't working correctly or is damaged, you can call Phones 4U Care at 0333 222 6730. They will either repair or replace your device, which will be either the same make and model or of equivalent specification. If you are unhappy with the service provided, you can contact Customer Relations at the same number or by email, quoting your policy reference number in all correspondence. The postal address for Customer Relations is: Customer Relations Department, Policy Administration Services, Central Square, 8th Floor, 29 Wellington Street, Leeds, LS1 4DL.
If your phone is still within the manufacturer's warranty period, you can contact the manufacturer directly. If you are happy to pay for the repair yourself, you can contact Technical Support on 0844 871 22 33, who will assess the costs and direct you appropriately.
If you have posted your phone or left it with a Phones 4U store for repair before the appointment of Administrators, you can contact Phones 4U c/o PwC, Benson House, 33 Wellington Street, Leeds, LS1 4JP to provide further details and endeavour to get your phone returned.
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Phones 4U customer rights
Phones 4U was a large independent mobile phone retailer in the United Kingdom. It was part of the 4u Group based in Newcastle-under-Lyme, Staffordshire. The company entered administration on 15 September 2014, with PricewaterhouseCoopers (PwC) appointed as administrators.
If you were a Phones 4U customer, your rights depend on your individual circumstances. Here is a summary of your rights as a Phones 4U customer:
Cancelling a Contract
If you received your phone within the last 14 days and wish to cancel the contract, your rights are unaffected. This means you can contact Phones 4U customer services to potentially return the handset and get a full refund. The 14-day cancellation period starts when you receive the handset.
Cashback and Free Gifts
Customers who purchased a phone with a deal including cashback or a free gift will not receive these incentives. This includes Samsung tablets, watches, or other gifts. However, if your monthly agreement is £100 or more, or you paid £100 or more upfront for the handset, you may be able to claim for your cashback or gift under Section 75 of the Consumer Credit Act. This Act makes credit companies jointly liable for any breach of contract by the retailer. For purchases under £100 made with a credit card or a debit card, you may be able to claim through the chargeback schemes of Visa, Mastercard, or American Express.
Phone Repairs
If your phone requires repair and is still within the manufacturer's warranty period, you should contact the manufacturer directly. If you are willing to pay for the repair, you can contact Technical Support, who will assess the costs and provide further directions.
Insurance Claims
Phones 4U insurance customers can still claim on their insurance if it covers faulty items. If you have mobile insurance from another provider, you can also claim on that policy if it covers breakdowns. For Phones 4U Care (Insurance) customers, specific contact details are available to address your queries.
Mobile Service Contracts
Your mobile service contract is with your network provider and will continue as normal. You should continue to make payments to your network provider as usual.
Contact Details
For general customer service queries, you can contact Phones 4U at the following address:
Phones 4U
C/o PwC
Central Square
29 Wellington Street
Leeds
LS1 4DL
For insurance-related queries, you can reach Phones 4U Care at 0333 222 6730. The call charges will depend on your provider.
For further information or specific queries, you may need to refer to the relevant departments or contact numbers provided by Phones 4U and PwC.
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Phones 4U customer claims
Phones 4u was a large independent mobile phone retailer in the United Kingdom. It was part of the 4u Group based in Newcastle-under-Lyme, Staffordshire. The company had over 600 stores and entered administration on 15 September 2014.
If you are a Phones 4u Care (Insurance) customer, the following information will help you with your customer claims queries.
Repairs
If your phone requires repair and is still within the manufacturer's warranty period, contact your manufacturer. Useful links are available at www.phones4u.co.uk. If your phone is no longer under warranty, you can pay for the repair yourself by contacting Technical Support on 0844 871 22 33. They will assess the costs and direct you appropriately.
Claims
If you wish to register a claim for the costs of repair, your claim will rank as an unsecured claim in the Administration. You will need to select the relevant claim form from the Creditors and Suppliers tab on the left of the website. Phones 4u Care and Premierplan mobile phone insurance policies remain valid with the London General Insurance Company Limited.
Queries
If you have any queries, please call Policy Administration Services on 0333 222 6730. Call charges will vary depending on your provider. Calls to 03 numbers cost the same as a national rate call to an 01 or 02 number and are included in free call packages and your inclusive mobile phone minutes. If you are unsure of your call charges, it is recommended that you contact your provider before calling.
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Frequently asked questions
You can contact Phones 4U customer service by calling 0844 8712253.
Phones 4U, c/o PwC, Central Square, 29 Wellington Street, Leeds, LS1 4DL
If your phone is faulty, you should first contact the manufacturer. If you are happy to pay for the repair yourself, you can contact Technical Support on 0844 871 22 33.
Phones 4U is in the process of identifying where in the repair process these phones are. Please contact Phones 4u c/o Pwc, Benson House, 33 Wellington Street, Leeds, LS1 4JP to provide further details.
Customers who purchased a phone from Phones 4u as part of a deal including cashback/a free gift will unfortunately not receive their cashback/free gift.
