Contacting Transamerica Life Insurance: A Step-By-Step Guide

Transamerica Life Insurance Company offers a range of insurance products, including life insurance, annuities, and retirement plans. The company was started in 1904 by Amadeo P. Giannini to make financial services accessible to everyone. Today, Transamerica is a world-leading financial organization with over 10.8 million customers and $171.7 billion in assets as of December 31, 2022. The company provides various ways for customers to get in touch, including phone, mail, and online support.

Customer service phone number

Transamerica has different customer service phone numbers for different queries. The customer service number for general questions is 1-800-797-2643. This is the most commonly used number, with 67% of customers using it to address their issues. The next best number to call Transamerica is 1-800-525-6205 for product support and questions about the Annuities policy.

If you are an employer or financial professional, you can call 1-888-401-5826. There is also a dedicated helpline for employers at 1-866-411-4159. For questions about retirement plans, the number to call is 1-800-755-5801.

For life insurance customer service, the number to call is 1-800-851-9777. This line is open on weekdays from 8:00 a.m. to 7:00 p.m. ET. There is also a separate number for annuity customer service: 1-800-851-9777. This line is open on weekdays from 8:30 a.m. to 7:00 p.m. ET.

For web support, the number to call is 1-866-301-2473. This line is for policy owners and agents and is open on weekdays from 9:00 a.m. to 6:00 p.m. ET.

Customer service address

Transamerica Life Insurance Company offers a variety of ways to get in touch with their customer service team. The company provides customer service over the phone, by mail, and online.

To contact Transamerica's customer service by phone, you can call 1-800-851-9777 for Life Customer Service or Annuity Customer Service, depending on your needs. The phone lines are open from 8:00 a.m. to 7:00 p.m. ET on weekdays. Additionally, for Life & Annuity Web Support, you can call 1-866-301-2473 during the weekdays from 9:00 a.m. to 6:00 p.m. ET.

If you prefer to reach out by mail, you can send your correspondence to:

Transamerica Life Insurance Company

Attn: Policy Services

6400 C Street SW

Cedar Rapids, IA 52499

Alternatively, you can utilize their online contact form. Transamerica's online customer service is available Monday through Friday from 9:00 a.m. to 6:00 p.m. EST. While they do not offer live chat or an email address, you can expect a response within 48 hours of submitting your inquiry through the online form.

Customer service hours

Transamerica Life Insurance Company offers a variety of ways to get in touch with their customer service team. Their customer service hours vary depending on the specific needs of the customer.

For general life insurance customer service, they can be reached Monday through Friday from 8:00 a.m. to 7:00 p.m. ET by calling 1-800-851-9777.

If you have an annuity-related query, their customer service hours are also weekdays, but from 8:30 a.m. to 7:00 p.m. ET, and you can reach them at the same number, 1-800-851-9777.

For life and annuity web support, their hours are weekdays from 9:00 a.m. to 6:00 p.m. ET, and the dedicated line for policy owners and agents is 1-866-301-2473.

For assistance with agent licensing and appointments, their hours are weekdays from 8:00 a.m. to 5:00 p.m. ET, and you can reach them at 1-800-443-9975, extension 1236564.

Transamerica also offers an automated assist line that provides 24-hour access to account information such as account value, cash value, surrender value, sub-account and fixed values, and current interest rates. This service can be reached anytime by calling 1-800-322-3789.

Additionally, Transamerica accepts mail correspondence at the following address:

Transamerica Life Insurance Company

Attn: Policy Services

6400 C Street SW

Cedar Rapids, IA 52499

Customer service email

Transamerica does not provide a customer service email address. However, they do offer online, mail, and phone support. Their phone support hours are Monday to Friday, 9 am–6 pm EST, and their mailing address is:

Transamerica Life Insurance Company

Attn: Policy Services

6400 C Street SW

Cedar Rapids, IA 52499

Alternatively, you can submit a request through their online contact form. According to RiskQuoter, it takes approximately 48 hours to receive a response from Transamerica when using the contact form.

Customer service online form

Transamerica Life Insurance offers a customer service online form for customers to get in touch with their support team. The form is one of the ways Transamerica offers support, alongside mail and phone options.

The online form can be found on the Transamerica website, and it is the recommended method for customers to contact the company. It is a simple and straightforward process that requires customers to provide some basic information, such as their name, contact information, and the nature of their inquiry.

Once customers have provided this information, they can submit the form and expect to receive a response from Transamerica within 48 hours. This response time may vary depending on the volume of inquiries they are experiencing, but it is generally a quick and efficient way to get in touch with the company.

The online form is a convenient option for customers who may not have the time to make a phone call or send a mail inquiry. It is also useful for those who prefer to have a written record of their communication with the company. The form allows customers to explain their inquiry or request in detail, ensuring that Transamerica has all the necessary information to provide a helpful response.

Overall, the customer service online form is a direct and instructive way for Transamerica Life Insurance customers to receive support and assistance with their policies or any other related matters.

Frequently asked questions