Alyssa Lane
Cricket Protect is an optional insurance plan for Cricket Wireless customers. It covers loss, theft, damage, and out-of-warranty malfunctions. The cost of Cricket Protect varies depending on the device tier, with prices ranging from $5.25 per month for New York residents to $12 per month for devices in Tier 5. To find out if your Cricket phone is insured, you can check your Cricket Wireless account or contact Cricket Care.
| Characteristics | Values |
|---|---|
| Name of Insurance | Cricket Protect |
| Cost | $5.25 per month for New York residents; $7 or $8 or $11 per month as per some users; $12 per month for devices in Tier 5 |
| What's Covered | Loss, theft, damage, out-of-warranty malfunctions, cracked screen repair, enhanced cleanings |
| Device Setup | Transferring contacts, photos, and videos from old to new device |
| Device Connection | Connects device to important networks and Wi-Fi-enabled gadgets |
| Ongoing Support | Expert help to optimize device’s battery, speed, and storage performance |
| App | MyPhotoVault app to back up photos and videos; Asurion app to access benefits and myExpert support |
| Cancellation | Can be canceled at any time through the myCricket app, by visiting a Cricket store, or by calling Cricket Care at 1-800-CRICKET (274-2538) |
| Deductible | $29 for screen repair; $129 for a new phone |
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What You'll Learn
Enrolling in Cricket Protect
Cricket Protect is an optional insurance feature that you can add to your eligible device. It provides coverage in case your phone is lost, stolen, damaged, or malfunctions. It also offers support for everyday tech needs and unlimited storage for photos and videos. Cricket Protect costs $8 per month for the monthly plan cycle, with a $29 deductible for screen repairs.
- Visit a Cricket store or call Cricket Care at 1-800-CRICKET (274-2538) within the first 45 days of activating or upgrading your device on the Cricket Network.
- Download the myPhotoVault app, which allows you to back up your photos and videos securely. This app automatically backs up your media and frees up space on your device. However, there may be limitations on the size of each video that can be backed up, and data charges may apply for the app download.
- Download the Asurion® app to access your benefits and start enjoying myExpert support. This app provides benefits such as device setup, device connection, and ongoing support to optimize your device's battery, speed, and storage performance.
- Note that Cricket Protect is only available to Cricket subscribers in the contiguous United States, Alaska, and Hawaii. Coverage includes losses that occur outside the U.S., and you are allowed up to three claims in any consecutive 12-month period, with a maximum cost replacement of $2,500 per occurrence.
- If you are purchasing your phone online, you can add Cricket Protect as a monthly feature to eligible phones during checkout or within 45 days of activation or upgrade via the myCricket App.
- If you are purchasing a smartwatch, you can add Cricket Protect in the myCricket App after setting up your watch.
- For New York residents, Cricket Protect Insurance and Cricket Protect Service Warranty can be purchased separately for $5.25 and $3.75 per month, respectively.
- If you already have Cricket Protect, you can upgrade to Cricket Protect Plus in the myCricket App at any time. Cricket Protect Plus offers interactive support and unlimited storage for photos and videos.
- When enrolling, note that Cricket Protect may not cover all device models, especially newly launched ones. Repairs may use new or refurbished parts, and some colours of eligible devices are not covered.
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Cricket Protect Plus
If you already have Cricket Protect, you can upgrade to Cricket Protect Plus in the myCricket App at any time. However, if you don't have Cricket Protect, you can only add Cricket Protect Plus within 45 days of a device purchase or upgrade. Enrollment is optional, and you may cancel at any time without penalty.
To enroll in Cricket Protect, you can:
- Visit a Cricket store or
- Call Cricket Care at 1-800-CRICKET (274-2538) within the first 45 days of activating or upgrading your device on the Cricket Network.
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Submitting a claim
If you have Cricket Protect, you can submit a claim through the Cricket Protect website or by calling customer support. The process is straightforward and requires you to provide details about the incident and submit any necessary documentation.
Firstly, you need to choose your cell phone provider, which in this case is Cricket Wireless. Next, you will explain what happened to your phone and when it happened. Providing as many details as possible will help speed up the process.
You may need to upload or submit certain documents, such as a copy of your ID (driver's license, passport, etc.) and a copy of the police report if your phone was lost or stolen. It is important to provide accurate and complete information to prevent your claim from being denied.
After submitting your claim, Asurion will review it, and you will receive updates via email or text message. If your claim is approved, a replacement device will be shipped to your address, and you can follow the instructions provided to set up your new device.
Please note that claims must be filed within 60 days of the date of the incident of loss. Additionally, you will be required to pay a non-refundable deductible for your device, which can range from $10 to $250.
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Device eligibility
Cricket Protect is an optional feature that can be added to eligible devices. It provides coverage for loss, theft, damage, and out-of-warranty malfunctions. The cost of Cricket Protect varies depending on the device tier, with a range of $5.25 per month for New York residents to $12 per month for devices in Tier 5.
To be eligible for Cricket Protect, you must be a Cricket subscriber in the contiguous United States, Alaska, or Hawaii. Additionally, you must enroll within the first 45 days of activating or upgrading your device on the Cricket Network. Devices must be powered on and connected to the internet to utilize certain features, such as the myPhotoVault app.
Cricket Protect is available for devices running iOS 9.0 and above, or Android 5.0 and above. Most phones with a minimum MSRP of $49.99, manufactured by Apple, Samsung, Motorola, LG, or Google, and compatible with the Cricket network, are eligible for enrollment.
It's important to note that technical limitations may prevent certain features from working on all devices. Newly launched device models may not be eligible for repair, and some eligible device colors may not be covered. The availability of replacement devices may vary, and they may be new or refurbished models of similar kind and quality.
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Cancelling Cricket Protect
Cricket Protect is an optional insurance feature that can be added to eligible devices. It covers repairs and replacements for eligible devices in the event of loss, theft, or damage. It also includes device setup and connection assistance, as well as ongoing support for optimising device performance. Cricket Protect costs $8 per month for the monthly plan cycle, with a $29 deductible for screen repairs.
Cricket Protect can be cancelled at any time without penalty, and you can receive a prorated refund for any unearned premium or charges. Here are the steps to cancel Cricket Protect:
- Through the myCricket App: You can cancel Cricket Protect through the myCricket app, although some users have reported difficulty finding the option to cancel within the app.
- In-Store: Visit any Cricket store and request to cancel your Cricket Protect insurance.
- By Phone: Call Cricket Care at 1-800-CRICKET (274-2538) to cancel your insurance.
- Asurion App/Website: You can also cancel through the Asurion app or website (asurion.com/cricket) or by contacting the Asurion Claims Department at 855-309-8342.
Please note that if you have Cricket Protect Plus, the cancellation process may vary slightly, and you may need to contact Cricket customer service directly.
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Frequently asked questions
If you have Cricket Protect, your phone is insured. You can check if you have Cricket Protect through the myCricket app or by calling Cricket Care at 1-800-CRICKET (274-2538).
Cricket Protect covers you in the event of loss, theft, damage, or out-of-warranty malfunctions. This includes cracked screens and liquid damage.
Cricket Protect costs $8 per month for the monthly plan cycle. There is also a $29 deductible for screen repairs.
You can file a claim by visiting phoneclaim.com/cricket or by calling 855-309-8342.
