Navigating The Labcorp Billing Process: Understanding Insurance Claims

Labcorp offers a variety of payment options to its patients. It accepts cash, money orders, personal checks, and all major credit cards. For online payments, it also offers several convenient payment methods, including PayPal, Google Pay, and Apple Pay. If you have insurance, Labcorp will bill your health insurance company directly, and your insurance company will determine the coverage and payment, as well as the amount for which you are responsible, such as copay or deductible. If you have more than one insurance plan, the primary insurer will process the claim first, and then any remaining balance will be billed to the secondary insurer. If you do not have insurance, you will have to pay for the tests performed by Labcorp before specimen collection services are carried out.

Labcorp's billing process for patients with multiple insurance plans

Labcorp's billing process is designed to be straightforward and patient-friendly, offering a variety of payment options and assistance for those with financial needs. Here is a detailed overview of the billing process for patients with multiple insurance plans:

Billing Process for Patients with Multiple Insurance Plans:

• Primary Insurer: If you have multiple insurance plans, Labcorp will first bill your primary insurer. This means that your primary insurer will process your claim initially.
• Secondary Insurer: After the primary insurer has processed the claim, any remaining balance will be billed to your secondary insurer. This process ensures that your insurance coverage is maximized.
• Receiving a Bill from Labcorp: In some cases, you might receive a bill from Labcorp before receiving an Explanation of Benefits (EOB) from your secondary insurer. If this happens, it is important to contact Labcorp's Patient Billing at 800-845-6167. They can confirm if your secondary insurance information was received and if a claim was filed.
• Understanding Your Bill: When you receive a bill from Labcorp, it is essential to carefully review the details. The bill will outline the amount you owe, which may include your copayment, deductible, or other costs outlined in your terms of coverage.
• Payment Methods: Labcorp offers multiple payment methods, including online payments through their website, payments via telephone, mail, or in-person at their patient service centers. They accept various forms of payment, such as cash, money orders, personal checks, and major credit cards.
• Financial Assistance: Labcorp understands that some patients may have financial difficulties. They offer special payment plans, including patient-specific payment plans and financial hardship plans. If you need assistance, contact Labcorp's Patient Billing at 800-845-6167 to discuss your options.

It is important to keep your insurance information up to date and ensure that Labcorp is an accepted laboratory provider by your insurance company. Additionally, if you have any questions or concerns about your bill, don't hesitate to reach out to Labcorp's Patient Billing for further assistance.

Payment methods accepted by Labcorp

Labcorp offers a variety of payment options to its patients. If you receive a bill from Labcorp, you can pay it using the following methods:

• Website: Visit the Bill Pay section on the Labcorp website, available 24 hours a day, 7 days a week.
• Toll-free telephone number: Call the automated voice response system at 800-845-6167, available 24 hours a day, 7 days a week.
• Mail: Send your payment to the address shown on your bill. Remember to attach the stub from your bill when mailing in your payment. If paying by check, include your 8-digit invoice number on the check.
• Patient service centers: You can make payments in person at any of Labcorp's patient service centers.

Labcorp accepts the following forms of payment:

• Cash
• Money orders
• Personal checks
• All major credit cards

For online payments, Labcorp also offers several convenient payment methods, including PayPal, Google Pay, and Apple Pay.

Labcorp's policy on billing patients without insurance

If you do not have insurance, you will have to pay for the tests performed by Labcorp before specimen collection services are performed. An automated payment collection process is available at many of Labcorp's patient service centers, as well as certain doctors' offices where a phlebotomist is on site to perform specimen collection services for Labcorp.

Certain routine tests are available at discounted prices through the LabAccess Partnership Program (LAP). To take advantage of this program, you must have your specimen collected at a Labcorp patient service center, and you must pay for your test in full at the time of service. Patients with unpaid laboratory charges will not be eligible for the program until overdue balances are satisfied.

Labcorp offers a variety of payment methods, including cash, money orders, personal checks, and all major credit cards. For online payments, Labcorp also offers several convenient payment methods, including PayPal, Google Pay, and Apple Pay.

If you do not have insurance, you may have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, patients who don't have insurance or who are not using insurance may have the right to an estimate of the bill for medical items and services upon request or if they schedule an appointment at least 3 days in advance. Your estimate will include only the costs Labcorp will bill you for the lab services it is requested to perform. As a laboratory, Labcorp cannot reasonably predict what other medical services a patient may need and, therefore, cannot provide any estimated costs that may be charged by other unrelated health care providers or facilities, including any estimated charges by the health care provider who orders your laboratory test.

Labcorp also offers programs to address those patients who have true financial needs, including patient-specific payment plans, special payment plans for financial hardship, indigent requests from physicians/facilities, and the LabAccess Partnership program.

The Labcorp LabAccess Partnership program

To take advantage of the program, patients must present their test request paperwork at a Labcorp patient service center for specimen collection. They must pay the discounted fees for the ordered laboratory tests in full at the time of service. Patients with unpaid laboratory charges will not be eligible for the program until overdue balances are satisfied.

Labcorp offers other payment options for patients with financial needs, including patient-specific payment plans, special payment plans for financial hardship, and indigent services request from a physician or facility.

How to contact Labcorp's Patient Billing department

If you have a question about a Labcorp bill, you can contact the patient billing department by calling the toll-free telephone number 800-845-6167. The patient billing department can be reached between the hours of 8 AM and 5 PM, Monday through Friday.

You can also contact Labcorp's billing department by sending a secure email. Additionally, if you have received a bill from Labcorp, you can pay it by using one of the following methods:

• Visiting the Bill Pay section on the Labcorp website, which is available 24 hours a day, 7 days a week.
• Calling the automated voice response system at 800-845-6167, which is also available 24/7.
• Mailing your payment to the address shown on your bill. Remember to attach the stub from your bill when mailing in your payment, and if paying by check, include your 8-digit invoice number.
• Visiting any of the Labcorp patient service centers to make a payment in person.

Note that Labcorp is not affiliated with any company that offers invoice payment services, such as Doxo.com. You can pay your invoice directly to Labcorp without incurring any additional payment service fees. Labcorp is not responsible for any fees that you may incur when using a third-party payment service.

Frequently asked questions