Terminate Vehicle Insurance With Axa

If you want to terminate your vehicle insurance with AXA, there are a few things you need to do. Firstly, it's important to note that the process may vary depending on your location. For example, in Luxembourg, you can cancel your insurance policy in four cases: when the policy matures, if you move abroad, if your insurer cancels another of your policies, or if they increase the price. In the UK, you can cancel your AXA car insurance policy online or over the phone. If you cancel during the cooling-off period, which is usually 14 days from the start of your policy, you won't have to pay a cancellation fee, but AXA will deduct the cost of the days you've been insured from your refund. If you cancel after this period, you'll have to pay a cancellation fee, and AXA will still deduct the cost of the days you've been insured from your refund.

Cancelling before/after receiving a renewal invitation

Cancelling your vehicle insurance with AXA can be done in a few ways, but there are different processes and requirements depending on whether you are cancelling before or after receiving your renewal invitation.

Cancelling before receiving a renewal invitation:

In most circumstances, you can cancel your policy online by logging into your AXA account. However, there may be situations where you cannot cancel online, such as if you have outstanding actions or changes on your account. In these cases, you will need to call AXA's customer service line on 0330 024 1158. Their opening hours are Monday to Friday, 8 am to 8 pm, Saturday, 9 am to 5 pm, and on bank holidays, with varying hours.

Cancelling after receiving a renewal invitation:

Your renewal invitation will include details on how to decline the renewal of your car insurance. You can also log in to your AXA account to find out how to decline the renewal.

Additional Information:

Please note that there is a £52.50 cancellation fee if you cancel after the cooling-off period, which is usually 14 days from the start of your policy or when you receive your policy documents. If you cancel during the cooling-off period, you will not be charged a cancellation fee, but AXA will deduct a portion of your refund to cover the time you have been insured. If you have made a claim on your policy, you will not receive a refund, and you will still have to pay the cancellation fee.

Cancelling before/after the cooling-off period

Cancelling your vehicle insurance with AXA before or after the cooling-off period is a straightforward process, but there are some important differences between the two scenarios.

Cancelling within the cooling-off period:

The cooling-off period is the first 14 days after receiving your policy documents or within the first year of insurance. During this time, you can cancel your policy without incurring any penalties or fees. To do so, you can either send a letter stating your intention to cancel, along with your Certificate of Motor Insurance, or visit your local AXA branch within 14 days. AXA will then provide a full refund of your premium, as long as no claims have been made.

Cancelling after the cooling-off period:

If you decide to cancel your vehicle insurance with AXA after the cooling-off period has ended, there will be a cancellation fee to pay. The standard fee is £52.50, but this may vary depending on your location and policy type. In addition to the cancellation fee, AXA will also charge you for the time you have been covered by the policy. This is calculated as a pro-rata refund based on the time you've been insured. If you have been insured for six months, for example, you will receive a 50% refund of your premium, minus the cancellation fee and any administrative charges.

To cancel after the cooling-off period, you will need to send AXA your certificate of insurance and a written letter requesting to cancel by mail, or you can take these documents to your local branch and cancel in person. If you have any outstanding charges on your account, you will need to settle them before cancelling your policy.

It is important to note that if you have made a claim or had one made against you, AXA will not provide any refund, and you will still need to pay the cancellation fee. Additionally, your no-claims discount may be affected if you choose to cancel your policy.

Cancelling after making a claim

Cancelling your car insurance with AXA after making a claim will require you to follow a few important steps. Firstly, it is essential to understand that, like most car insurance companies, AXA will not provide a refund on your car insurance if you have made a claim. However, you will still be obligated to pay a cancellation fee, which is typically £52.50 for AXA car insurance. This fee must be paid in addition to the cost of the insurance coverage you have already utilised.

If you pay for your car insurance on a monthly basis, it is important to note that you will be responsible for paying the remaining balance of the policy when you cancel. This is a standard practice in the insurance industry.

To initiate the cancellation process, you can contact AXA by telephone or online. Their customer service line is available Monday to Friday from 8 am to 8 pm, Saturdays from 9 am to 5 pm, and Sundays and bank holidays from 10 am to 4 pm. Alternatively, you can manage your policy online through your AXA account. However, if you have any outstanding charges on your account, you will need to resolve those before cancelling your policy online.

When cancelling your policy, it is important to be mindful of the timing. By law, every car insurance policy includes a cooling-off period, which typically lasts for 14 days from the start of your policy or from the date you receive your policy documents. Cancelling during this period can result in lower cancellation fees and may even eliminate the need for a cancellation fee altogether, depending on the insurer. However, even if you cancel during the cooling-off period, AXA will deduct a portion of your refund to cover the period of insurance coverage you have already received.

Additionally, it is worth noting that AXA will automatically renew your car insurance after a year, often at a higher price. Therefore, if you do not wish to renew your policy, you must inform them ahead of time. Simply letting your policy lapse is not the same as actively cancelling it mid-way through the term.

Cancelling when moving abroad

If you're moving abroad and need to cancel your AXA car insurance, there are a few things you should know. Firstly, it's important to understand the contract term and notice period. The contract term is specified in your policy (insurance contract), and it is usually automatically extended by 1 year unless terminated in writing no later than 3 months before expiry. You can also find information about the notice period in the General Insurance Conditions (GIC).

When cancelling your car insurance due to moving abroad, you will need to inform AXA of your change in address. This can be done by contacting AXA through their customer service phone number or by changing your address online. It's important to note that you may be subject to a cancellation fee, which is typically £52.50, unless you're still within your cooling-off period. The cooling-off period is either 14 days from the start of your policy or from when you receive your policy documents. During this period, it is usually cheaper to cancel, and you won't have to pay a cancellation fee.

After informing AXA of your address change, you can proceed with cancelling your car insurance. This can be done by calling AXA or by cancelling online, provided that you don't have any outstanding charges on your account. If you have already paid for the whole year, you will get a refund for the remaining period of your policy. However, AXA will deduct a portion of the refund to cover the time you have been insured, which is a standard practice for insurance companies. Additionally, they will charge a cancellation fee on top of this deduction.

It's important to note that if you pay monthly for your car insurance, you will need to pay for the remaining policy period when you cancel. This is also standard across insurance companies. Furthermore, if you have made any claims during the policy period, AXA, like most insurance companies, will not provide a refund for your car insurance. However, you will still be required to pay the cancellation fee.

Cancelling after a price increase

If you want to cancel your car insurance with AXA after a price increase, you can do so by calling them or cancelling online. However, it is important to note that you will likely have to pay a cancellation fee of £52.50 if you cancel outside of the cooling-off period. This fee is standard across most car insurance companies.

The cooling-off period is a 14-day window that starts either on the day your policy begins or when you receive your policy documents. Cancelling during this period can save you money, as AXA will not charge a cancellation fee, and you will be refunded for the remaining policy period. However, AXA will still take away a portion of your refund to cover the time you have been insured, which is standard practice for insurance companies.

If you cancel after the cooling-off period, you will be charged the cancellation fee, and AXA will also take away part of your refund to cover the insurance you have already used. This means that cancelling after a price increase can be costly, and you may want to consider other options, such as reviewing your policy or shopping around for a cheaper provider.

AXA will automatically renew your car insurance after a year, and often at a higher price. If you do not want your insurance to renew, you must inform AXA before the renewal date. Simply letting your policy lapse is not the same as cancelling it midway through. AXA will contact you about a month before the renewal date to inform you of the renewal and the new price.

There are many reasons for a price increase, including rising costs of claims, labour, materials, and repairs. Inflation and world events have also impacted the cost of insurance, and these factors have contributed to an overall increase in insurance prices.

Frequently asked questions