Verify Auto Insurance Coverage: Infinity's Quick Guide

Infinity Insurance is an insurance provider based in Birmingham, Alabama, offering auto insurance in California. It is owned by Kemper Insurance, the 11th-largest car insurance provider in the U.S. The company provides insurance for individuals and businesses, including personal auto insurance, commercial auto insurance, and roadside assistance. With a focus on customer support, Infinity Insurance offers bilingual services and caters to hard-to-insure customers. This article will explore how to verify auto insurance coverage for Infinity, including the steps to take when filing a claim.

Infinity Insurance Agency's contact details

Infinity Insurance Agency offers a range of insurance products, including personal and commercial auto insurance. The company is committed to providing quality insurance options that can be tailored to meet individual needs, and prides itself on its customer support.

To verify auto insurance coverage with Infinity, you can contact their customer service team through various methods:

Phone

• The Infinity Insurance customer service phone number is 1-800-782-1020. This is the most commonly used number, with 63% of customers using this line to address their issues. This line is available 24 hours a day, seven days a week.
• For classic collectors and commercial auto inquiries, you can call 1-800-252-5233 or 1-800-722-3391, respectively.
• To get a quote, dial 1-800-463-4648.
• For Infinity DriverClub and Kemper Corporation inquiries, the numbers are 1-855-697-4611 and 1-312-661-4600, respectively.
• For general inquiries, you can also call 1-800-334-1661.

Email

• The best email address to reach Infinity Insurance is [email protected]. 87% of customers use this email to address their concerns.
• For business customer service inquiries, you can email [email protected].
• For commercial vehicle inquiries, the email address is [email protected].

Address

• The corporate office address of Infinity Insurance is: 2201 4th Avenue North, Birmingham, Alabama 35203, United States.
• The mailing address for the legal compliance department is: 3700 Colonnade Parkway, Birmingham, Alabama 35243.

Online

• You can manage your Infinity Auto Insurance policy online by visiting their website: www.infinityauto.com.
• Download the Kemper Auto app from the App Store or Google Play to access your policy from your mobile device.

Infinity Insurance Agency is dedicated to providing comprehensive customer support through various contact channels. Whether you need assistance with your policy, have inquiries about specific products, or want to get a quote, their team is available to help you.

How to register for an online account

Registering for an online account with Infinity Auto Insurance is a straightforward process that offers several benefits. Here is a step-by-step guide on how to register for an online account:

• Visit the Infinity Auto Insurance website at InfinityAuto.com.
• Look for the "Register New Policy" button or link. This button will allow you to initiate the registration process for a new online account.
• Once you click on "Register New Policy," you will be guided through the steps to create your account. Provide the required information, such as your personal and policy details.
• After completing the registration, you will have access to various features through your online account. These features include:

• Making payments and setting up autopay: You can easily make one-time payments or set up automatic recurring payments for your convenience.
• Viewing claim information: Stay updated on the status of your claims and view relevant details.
• Accessing ID cards and policy documents: You can view and download your ID cards and access all your policy-related documents.
• Enrolling in the paperless program: Opt to go paperless and receive all your policy-related communications electronically.
• Email and text notifications: Customize your notification preferences to receive important updates via email or text messages.

Additionally, you can download the Kemper Auto mobile app, available on the App Store and Google Play. The app provides on-the-go access to your policy, enabling you to manage your insurance conveniently from your smartphone or tablet.

By following these steps, you can quickly register for an online account with Infinity Auto Insurance, giving you the flexibility to manage your policy, view important information, and stay connected from anywhere.

The claims process

Infinity Insurance Agency has outlined the steps a basic auto insurance claim goes through and what to do if you need to file one.

To report a claim, call 1-800-463-4648. You will be asked some basic questions, so please have the policy number and loss date available. Claims can also be filed by another party in the accident, an agent, or the other insurance company.

The next steps depend on the type of claim. A simple claim might stay in the First Notice of Loss (FNOL) stage. However, a claim can become more complex due to various factors, such as a coverage issue, the need for in-depth information, or an investigation into fault determination. In such cases, the claim is moved to Initial Action and assigned to an adjuster in the area where the loss occurred or handled at the Alabama headquarters.

The adjuster's first steps are to contact all involved parties, take recorded statements, review the policy for coverage, and determine fault. As the driver, it is important to report the loss as soon as possible and cooperate with the investigation. Share any relevant paperwork, such as a police report, with your insurer.

If the claim is approved and coverage is confirmed, the adjuster will arrange for your vehicle to be repaired. If you are found at fault, they will work with the other party to get their vehicle repaired. If the claim is denied due to nonpayment or other reasons, the adjuster will notify all involved parties, and no payments will be made until liability is determined.

Remember that the claims process can take time, especially if there are coverage issues or other complications. Try to be patient and provide any necessary information to your insurance company. You can always contact Infinity Insurance Agency's customer support for assistance and updates on your claim status.

Discounts available

Infinity Insurance offers a range of discounts to its customers. These discounts vary by state, and some features may be optional. Here is a list of some of the discounts available:

Multi-Car Discount

If you live in Florida, Arizona, or Texas, you can get a discount of up to 38% when you insure more than one car with Infinity. This discount also applies if you have multiple vehicles, such as motorcycles, RVs, or boats, insured with the company.

Safe Driver Discount

Infinity offers a discount of up to 25% for drivers with a good driving record. This includes having no at-fault accidents or tickets for speeding or DUI's for a certain period, typically around 35 months.

Paid-in-Full Discount

You can save up to 15% on your insurance premiums by paying your insurance bill upfront for 6 or 12 months, instead of making monthly payments. This discount is available to drivers in Florida, Texas, and Arizona.

Electronic Payment Discount

Infinity offers a discount for customers who choose to pay their premiums using an electronic mode of payment.

Switch and Save Discount

If you switch your coverage to Infinity Auto, you can get a discount of 15% on your insurance premiums.

Mature Driver Improvement Course Discount

If you meet the age requirement and take a driving improvement course, you can qualify for a discount. This discount is available in California and Florida.

Good Student Discount

Full-time students with a B average or higher in high school or college may qualify for a discount on their car insurance in California.

Renewal Discount

Infinity offers a renewal discount as a way of thanking loyal customers for continuing their insurance with the company. This discount is available in California and applies regardless of the level of coverage.

Homeowners Discount

If you own your home and live in Florida, Texas, or Arizona, you may qualify for a discount on your car insurance by insuring your home and vehicle through Infinity.

Paperless Discount

Infinity offers a "Green" discount in Arizona for customers who choose to receive all their information online instead of through paper mailings.

Online Quote Discount

In Arizona and Texas, Infinity offers an immediate discount when customers start their quote online.

Discount for AAA Members

In Arizona, Infinity offers a discount to AAA members who have roadside assistance coverage.

These are just some of the discounts available with Infinity Auto Insurance. To find out more about specific discounts and eligibility, customers can contact Infinity's customer support or visit their website.

Customer reviews

Infinity Insurance is a California-based insurance provider, offering insurance for individuals and businesses. It is owned by Kemper Insurance, the 11th-largest car insurance provider in the U.S.

Infinity Insurance has received a high number of poor customer reviews, with an average rating of 1.0 out of 5.0 stars on the Better Business Bureau (BBB) website and 1.3 out of 5 stars on Trustpilot. The main complaints include poor customer service, unprofessional and unhelpful staff, and difficulty contacting insurance agents.

One customer, Ashley E., wrote:

> "Worst insurance company ever. I’ve had nothing but problems with them. They also won’t fight for your case when you’re right and even the adjusters agreed with you. Never return phone calls or answer a phone. Talk rudely when you do speak to them."

Another customer, Lavell A., wrote:

> "Horrible service, worst experience ever, going on 90 days still no progress. Just retained a lawyer!"

Positive reviews of Infinity Insurance are rare. One customer, who gave a 5-star review on Trustpilot, wrote:

> "I made the claim, I called a couple of times, but within two days the adjuster had given the report. A few hours later, my car was being towed to the shop they suggested, which turned out to be a great shop–I had a very positive experience with these people and had never used this insurance before now."

Despite the overwhelmingly negative reviews, Infinity Insurance is worth considering for high-risk drivers in California who have struggled to get insurance from other providers. Infinity offers a wide range of discount options and has good financial stability, with an A- financial strength rating from AM Best.

Frequently asked questions