Alyssa Lane
Auto-Owners Insurance is a good option for people who want to bundle different insurance policies. The company offers a wide variety of products with the opportunity to bundle and has many coverage options and few customer complaints.
Auto-Owners Insurance is available in 26 states and operates through local agents, offering personalized customer service. The company has an A++ (Superior) financial strength rating from AM Best.
Auto-Owners Insurance offers standard auto insurance coverage types as well as several add-on coverage types and options. The company also offers several discounts, including for young drivers and bundling policies.
Auto-Owners Insurance has mixed customer satisfaction ratings. The company has a lower-than-average J.D. Power claims satisfaction score and a lower-than-average J.D. Power customer satisfaction score in most regions.
| Characteristics | Values |
|---|---|
| Number of insurance types | 12 |
| Available in | 26 states |
| Average full coverage insurance cost | $1,451 per year |
| Average full coverage insurance cost (national) | $1,765 per year |
| Average full coverage insurance cost (Bankrate) | $1,739 per year |
| Average minimum coverage insurance cost | $453 per year |
| Average minimum coverage insurance cost (national) | $633 per year |
| Average home insurance cost | $1,617 per year |
| Average home insurance cost (national) | $2,270 per year |
| Average home insurance cost (Bankrate) | $2,270 per year |
| J.D. Power auto claims satisfaction score | 888 |
| J.D. Power auto insurance satisfaction score | 862 |
| AM Best financial strength rating | A++ |
| NAIC complaint index | Far fewer than expected |
What You'll Learn
Auto-Owners insurance is available in 26 states
Auto-Owners Insurance is a mutual insurance company that offers life, home, car and business insurance. It was founded in 1916 and has been headquartered in Lansing, Michigan, since 1917. Auto-Owners Insurance is currently available in 26 states, including Florida, Pennsylvania, and Illinois. The company offers its policies through local and independent insurance agents.
Auto-Owners Insurance provides various insurance products, including auto, home, life, and business insurance. They also offer insurance for motorcycles, motorhomes, boats, and ATVs. In addition, they provide insurance solutions for renters, landlords, and farmers. Auto-Owners Insurance also partners with Figo to provide pet insurance.
The company has received positive reviews for its customer service and focus on building personal connections with its customers. However, some customers have expressed dissatisfaction with the claims process, noting that it can be lengthy and challenging.
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Auto-Owners offers a wide range of insurance products
Auto-Owners' car insurance includes standard coverage types such as liability, comprehensive, and collision, as well as several add-on coverage options. The company also offers gap coverage, diminished value coverage, and additional expense coverage, which covers food, lodging, and other incidentals if you're stranded.
Home insurance from Auto-Owners includes standard coverage such as dwelling, other structures, and liability, as well as add-ons like identity theft coverage, home cyber protection, and sewer backup coverage.
Life insurance options from Auto-Owners include term, whole, and universal life insurance policies.
Business insurance options include commercial auto, commercial umbrella, bonds, and workers' compensation.
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Auto-Owners has a good reputation for customer service
However, Auto-Owners' customer satisfaction ratings are mixed. While the company ranked above average in the J.D. Power 2023 U.S. Auto Claims Satisfaction Study, it scored below average in the J.D. Power 2024 U.S. Auto Insurance Study.
Auto-Owners operates through local agents, offering personalized customer service. Customers can also manage their policies online and through the Auto-Owners app. However, Auto-Owners does not offer online quotes, which may be frustrating for some users.
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Auto-Owners has a good financial strength rating
Auto-Owners Insurance has a strong financial strength rating, with an A++ (Superior) rating from AM Best. This indicates that the company has a robust financial position and the ability to pay out claims, even in situations of high demand. Auto-Owners' high financial strength rating is a positive indicator of its reliability and stability, providing assurance to its customers that their claims will be honoured.
Auto-Owners' financial strength is further demonstrated by its ability to offer lower insurance rates than the national average. The company's home and auto insurance rates tend to be lower than the industry standard, providing customers with cost-effective coverage options. This financial stability, combined with competitive pricing, enhances Auto-Owners' appeal as an insurance provider.
In addition to its strong financial standing, Auto-Owners also boasts a low volume of customer complaints. According to the National Association of Insurance Commissioners (NAIC), Auto-Owners has received fewer complaints than expected for a company of its size. This suggests a high level of customer satisfaction and reinforces the company's financial stability, as fewer claims mean fewer payouts, contributing to a healthier financial position.
Auto-Owners' financial strength rating from AM Best, coupled with its low complaint rate, underscores the company's reliability and ability to meet its financial obligations. This strong financial foundation is a critical factor when considering an insurance provider, as it instils confidence in customers that Auto-Owners can deliver on its promises.
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Auto-Owners has a good range of discounts
Auto-Owners Insurance has a wide range of discounts for its customers. The company offers discounts for bundling policies, paying your bill early, driving safely, and more.
- Multi-policy discount: Buy additional policies, like home or life insurance.
- Multi-car discount: Insure two or more cars on your policy.
- Favorable loss history discount: Have a good claims history. For example, if you haven't caused an accident in the last three to five years, you could save money.
- Paid-in-full discount: Pay your annual bill in advance and on time.
- Safety discounts: Have safety features like airbags and car alarms.
- Green discount: Receive statements via email and pay your bills online.
- Advance quote discount: Get a quote before the effective date of your new policy.
Auto-Owners Insurance also offers a number of discounts for teen drivers, including:
- Good student discount: Young drivers can save up to 20% if they maintain a B average or better in school.
- Teen driver monitoring discount: Parents can save money if their teen driver has a GPS monitoring unit installed in their car or downloads an app on their phone.
- Student away at school discount: Parents can get a discount if their student goes to school more than 100 miles away from home and doesn't bring their car.
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Frequently asked questions
Auto-Owners is a good insurance company for people who want reliable customer service and don't mind working with an agent. It has very affordable car insurance rates and well-rated customer service from its network of independent agents. However, you can't get a quote online, and home insurance rates can be expensive if you don't qualify for discounts.
Auto-Owners is available in 26 states: Alabama, Arkansas, Arizona, Colorado, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, North Carolina, North Dakota, Nebraska, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Utah, Virginia and Wisconsin.
Car insurance from Auto-Owners tends to be cheaper than average. A full coverage policy costs around $120 per month, which is 16% less than competitors. However, home insurance from Auto-Owners can be pricey. On average, home insurance from Auto-Owners costs $2,155 per year, which is 19% more expensive than average,
Auto-Owners has an A++ Financial Strength Rating from A.M. Best, the highest rating available. This means Auto-Owners has a strong ability to pay customer claims, even if it receives a lot of claims over a short time period.
