Geico's Auto Insurance: Is It The Top Provider?

GEICO, or the Government Employees Insurance Company, is one of the largest auto insurance companies in the world. It is the second-largest auto insurer in the United States, after State Farm, and the third-largest in the world, with a market share of 13.8% in 2022. GEICO provides coverage for over 24 million motor vehicles owned by more than 15 million policyholders. The company offers insurance for private passenger automobiles, motorcycles, ATVs, RVs, and boats, as well as other types of insurance such as homeowners', renters', and life insurance. GEICO is known for its competitive rates, broad selection of discounts, and positive customer experience.

GEICO's customer service

GEICO, the Government Employees Insurance Company, is the second-largest auto insurer in the United States, after State Farm. It offers a range of insurance options, including auto, motorcycle, ATV, RV, boat, snowmobile, travel, pet, event, homeowner, renter, and jewelry insurance.

• Phone: The main customer service number is 800-841-3000, which 72% of consumers have used to address their issues. The average hold time is up to 3 minutes, and the average call time is 6 minutes. Other phone numbers provided on the GEICO website include a main line, an emergency roadside service number, and separate numbers for different types of insurance.
• Email: There is no direct email address provided on the website, but customers can fill out a contact form in the help center under the "Email Us" option. The best email to contact GEICO is [email protected], which 92% of customers use to address their issues.
• Mail: GEICO's mailing address depends on the issue and the state the customer is located in. The corporate office address is in Chevy Chase, Maryland.
• Social Media: GEICO customer support is active on Facebook and Twitter (@GEICO_Service). Facebook indicates that representatives typically respond to messages within minutes.
• Live Chat: GEICO offers a live chat feature on its website and mobile app, where licensed agents can assist with auto policy service questions. Customers can also use the live chat to make payments, adjust payment plans, and look for discounts.
• Mobile App: The GEICO Mobile app provides access to various resources, including policy documents, ID cards, and the customer support team.

While GEICO's customer service has received some positive reviews, there are also several negative reviews online. Some customers have reported issues with high insurance rates, difficulty contacting customer support, and dissatisfaction with the handling of their claims. However, it is worth noting that the best way to contact GEICO may vary depending on the specific issue or inquiry, and the company offers multiple channels to ensure accessibility and convenience for its customers.

GEICO's claims handling

GEICO's Auto Repair Xpress® program offers fast and convenient repairs with guaranteed repairs for as long as the customer owns the vehicle. The process is straightforward: a shop representative meets the customer at the repair shop, evaluates the damage, and monitors the repairs while providing updates. GEICO then pays the shop directly.

If a customer's car is safe to drive after an accident, GEICO schedules a time for them to bring it in, usually within 24 hours. If the car is not drivable, GEICO sends an auto damage adjuster to the vehicle's location. Customers can choose any repair shop, but GEICO can also help them select one through their Auto Repair Xpress® program. The shop representative will evaluate the damage and write an estimate, and if the customer has rental reimbursement coverage, GEICO will help set them up with a rental car during the repair process.

GEICO typically sends payment digitally or by mail as soon as possible after the accident investigation is complete. The payment covers the repairs to the car, minus any deductible amount. If the claim is against the customer, GEICO investigates and evaluates the claims to determine fault, which may take longer to settle. In the event of a lawsuit, GEICO arranges for an experienced attorney to defend and advise the customer.

GEICO's customer loyalty

GEICO, the Government Employees Insurance Company, is the second-largest auto insurer in the United States, after State Farm. The company has a range of customer loyalty programs and discounts to encourage long-term customers to stick with them.

GEICO offers a discount of up to 25% for customers who insure more than one car with them. This is a great option for families with multiple vehicles or for those who own a car and another type of vehicle, such as a motorcycle or boat. GEICO also provides a discount for customers who purchase multiple policies through the company. This includes homeowners, renters, condo, or mobile home insurance in addition to car insurance. These multi-policy discounts can help customers save money on their overall insurance costs.

In addition to these loyalty discounts, GEICO offers a range of other ways for customers to save on their car insurance. They provide good driver discounts for those with a clean driving record, as well as discounts for safety features such as anti-lock brakes and daytime running lights. Students can benefit from good student discounts, and military personnel can receive discounts for their service. GEICO also offers savings for federal employees and members of certain groups or organizations.

With a range of insurance options, competitive rates, and various discounts, GEICO aims to build long-term relationships with its customers. By offering loyalty discounts and incentives, GEICO encourages customers to stay with them for their insurance needs, helping to build trust and loyalty over time.

GEICO's rates for senior drivers

The Government Employees Insurance Company (GEICO) is an American auto insurance company that is the second-largest auto insurer in the United States, after State Farm. GEICO provides insurance for over 24 million motor vehicles owned by more than 15 million policyholders.

GEICO recognises that customers over the age of 50 have different needs and interests. Many auto insurance companies will increase policy premiums or even decide not to renew a policy once the policyholder reaches a certain age. GEICO, however, has a guaranteed renewal program called Prime Time, which is automatically applied to policies of those over 50. To qualify for GEICO's Prime Time contract, customers must:

• Be at least 50 years old
• Have no operators under the age of 25
• Have no violations or accidents in the past 3 years
• Not use any vehicle for business purposes

The Prime Time contract is not available in every state, and certain restrictions and eligibility requirements may apply.

GEICO also offers a 10% discount on annual auto insurance premiums for customers over 50 who complete an approved defensive driving course. Defensive driving courses are designed to increase confidence and provide tips for driving safely, and they can be taken online or in-person.

Other discounts available for senior drivers include:

• Mature driver discount: Once a driver hits a certain age, usually between 55 and 65 years old, insurers give a "mature driver" discount.
• Low-mileage discount: Older drivers tend to spend less time driving, reducing the chances of being in a crash, so insurance companies offer lower rates.
• Retired military discount: GEICO offers a 15% car insurance discount to retired military members.

Senior drivers can also save money on their auto insurance by:

• Increasing their deductible: Raising the deductible will lead to a lower rate, but the customer will have to pay more out of pocket in the event of a claim.
• Choosing their car wisely: The cost to repair or replace parts of a car will impact insurance premiums. Cars with security systems and safety features such as anti-lock brakes may also lead to discounts.
• Bundling insurance policies: Combining life or home insurance with car insurance can save money on both policies.

Senior citizens face unique challenges when it comes to driving and safety. While older adults are generally safe and conscientious drivers, physical changes due to aging can interfere with driving responsibly. The three primary areas of concern for senior drivers are vision, hearing, and response time. Senior drivers can stay safe by having their vision and hearing checked regularly, keeping their windshields and mirrors clean, and avoiding distractions while driving. They can also enrol in a Defensive Driver program to increase their confidence and learn safe driving tips.

GEICO's rates for young adult drivers

The Government Employees Insurance Company (GEICO) is the second-largest auto insurer in the United States, after State Farm. GEICO offers rates for young adult drivers that are about 20% below the national average, according to US News. The company's rates for young adults are also lower than the national average for both male and female drivers.

GEICO offers a range of discounts for young adult drivers, including:

• Good student discounts: Full-time students with a B average or dean's list honours can get up to a 15% discount.
• Good driver discounts: Drivers who have not been in an accident within the last five years can save up to 22% on most coverages.
• DriveEasy discounts: Drivers who enrol in the DriveEasy program and demonstrate safe driving habits can receive a discount of up to 10%.
• Federal employee discounts: As GEICO was originally founded to sell auto insurance to federal government employees, it continues to offer discounts to federal employees today.

GEICO also provides recommendations for parents of young drivers to help cut costs, including:

• Considering the type of car: Young drivers should never drive high-performance cars, as insurance costs are lower for more conventional vehicles.
• Reviewing your deductible: Increasing deductibles can reduce auto insurance premiums.
• Dropping collision and comprehensive coverage: For older cars, dropping collision and comprehensive coverage can save money, as policies will only cover the current value of the car.

Frequently asked questions