Jeffrey Wade
Losing your phone can be stressful, and it happens to many people. Luckily, there are many insurance options to cover the loss or theft of your phone. Some insurance companies offer plans that cover not only loss and theft but also protection from everyday mishaps like cracked screen repair and water damage. Other insurance companies offer plans that cover theft, loss, and accidental damage. Some companies even offer to replace your phone on the same day. To get started with phone insurance, you can compare the different plans offered by insurance companies and choose the perfect level of coverage for your device.
| Characteristics | Values |
|---|---|
| Insurance providers | Asurion, Apple, T-Mobile, Progressive, Lemonade |
| Coverage | Theft, loss, cracked screen, water damage, electrical problems, etc. |
| Requirements | Find My enabled, deductible paid, taxes paid, visual mechanical inspection, etc. |
| Devices covered | iPhone, Samsung, Google, smartphones, tablets, laptops, gaming consoles, etc. |
| Additional services | Jump! Upgrades, ID restoration, automatic cloud backups, etc. |
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What You'll Learn
Phone insurance options
Phone insurance can be purchased from a variety of providers, including:
- Asurion: Asurion has been in the phone insurance business for over 20 years and is trusted by 300 million people worldwide. They offer protection against accidental damage, defects, and loss and theft. They also have a user-friendly claims process and allow you to insure one or multiple devices.
- Progressive: Progressive offers highly affordable rates for cell phone insurance and covers what a manufacturer's warranty doesn't. Their plans start at $8 per month and allow for unlimited claims. They also offer coverage for other electronic devices.
- USAA: USAA offers its members savings on cell phone coverage, with one and two-year plan options. They also provide additional security features, such as the ability to lock and locate your phone remotely. Their two-year prepaid plan costs about $7 per month.
- Allstate: Allstate's SquareTrade cell phone protection plans offer affordable coverage for single phone owners and families. Their average deductibles are $149, with monthly premiums ranging from $8.99 to $19.99. They also provide higher annual claim allowances than many other carriers.
- Apple: Apple offers AppleCare+ with Theft and Loss for iPhone, which provides up to two incidents of theft or loss coverage every 12 months. This coverage is available worldwide, and they will ship a replacement device to you if needed. AppleCare+ also includes 24/7 priority access to Apple experts and express replacement services.
When considering phone insurance, it is important to research different options and get multiple quotes to find the best coverage for your needs. Factors to consider include the cost of the insurance, the deductible amount, the coverage provided, and any additional features or benefits offered. It is also worth noting that some insurance companies sell cell phone insurance as a separate product, while others allow you to add it to existing homeowners insurance policies.
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Steps to take when your phone is lost/stolen
Losing your phone can be stressful, but there are several steps you can take to try and locate it or protect your sensitive data. Here are some steps to take when your phone is lost or stolen:
Try to Locate Your Phone
First, try to call your device from another number to see if someone answers. You can also try to track your phone's location using a finder app such as "Find My" for Apple iPhones or "Find My Device" for Android phones. These apps also allow you to play a loud alarm if the phone is nearby.
Lock Your Phone
If you are unable to locate your phone, the next step is to lock it remotely. This will prevent third parties from accessing your device. You can usually do this through the phone finder app or your carrier's mobile app. Additionally, you can display a custom message on the lock screen with your contact details, which can help a good Samaritan return your phone to you.
Change Your Passwords
Use another device to change the passwords for any accounts you regularly access on your phone, especially financial accounts, email, and social media. This will help protect your personal information and prevent unauthorized access.
Contact Your Carrier
Reach out to the carrier for your consumer cellular plan and inform them that your phone has been lost or stolen. They can disable service to your phone and mark it as unusable, even if a new SIM card or carrier is used. This will help protect you and anyone who may unknowingly purchase your stolen phone.
Notify Relevant Parties
In addition to your carrier, it is important to notify other relevant parties, such as banks and credit card companies. This is especially important if you use mobile banking apps or have credit cards stored on your phone. Monitoring your accounts for any suspicious activity is crucial to preventing further harm.
File an Insurance Claim
If you have cell phone insurance, such as AppleCare+ with Theft and Loss for iPhones or insurance from providers like Asurion, you can file a claim for a replacement device. Check the terms and conditions of your insurance plan to understand the coverage and any applicable deductibles or taxes.
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How to file a claim
If you've lost your phone, you may be able to file an insurance claim to get a replacement. Here's a step-by-step guide on how to file a claim:
Step 1: Check Your Insurance Coverage
Before filing a claim, it's important to verify if you have insurance coverage for your lost phone. Common insurance options include AppleCare+ with Theft and Loss, or device protection plans offered by your mobile carrier or a third-party insurer. Check your insurance policy documents to understand the coverage, terms, and conditions.
Step 2: Gather Information and Evidence
Before initiating the claims process, gather relevant information and evidence. This may include:
- Your insurance policy number and details.
- Your phone's make and model, and serial number.
- The date you lost your phone and any relevant circumstances (e.g., theft, accidental loss, etc.).
- If your phone was stolen, a police report number.
- Your billing and shipping address, and payment method for any deductibles.
Step 3: Initiate the Claims Process
The claims process will vary depending on your insurance provider. Here are some common steps:
- Contact your insurance provider or follow their online claims portal instructions.
- Provide detailed information about the loss, including the date and circumstances.
- If you have AppleCare+, sign in to your Apple Account and file a claim for an iPhone replacement. Ensure that you have enabled the "Find My" feature on your device before it was lost and throughout the claims process.
- For other insurance providers, follow their specific instructions for filing a claim, which may involve submitting forms, providing evidence, and/or speaking with a representative.
Step 4: Track Your Claim Status
After filing your claim, you can typically track its status online or by contacting the insurance provider directly. Keep your claim number handy, as you may need it for reference. Some providers may also offer updates via email or text message.
Step 5: Receive Your Replacement Phone
Once your claim is approved, the insurance provider will arrange for a replacement phone to be shipped to you. The delivery time may vary, but some providers offer expedited shipping or international replacement services. Remember to follow any instructions provided by the insurer to finalise your claim and receive your replacement device.
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Phone insurance vs. warranty
When you purchase a new phone, you may be offered the option of adding phone insurance or a warranty. While both options offer protection for your device, they differ in what they cover and their associated costs.
A manufacturer's warranty is a promise from the manufacturer to repair or replace your phone if necessary within a specific timeframe, usually one year from the purchase date. Warranties cover malfunctions caused by manufacturing defects, such as mechanical or electrical failures, but they do not cover loss or theft. Upsie, for example, offers smartphone warranties at a lower cost than phone insurance plans, but they do not include loss and theft protection to keep plan prices affordable for the majority of users who require protection from accidental damage.
On the other hand, phone insurance provides comprehensive coverage for your device, including protection against loss, theft, and accidental damage, such as drops, spills, and cracked screens. Most insurance programs are paid for on a month-to-month basis and can be cancelled at any time. Apple, for instance, offers AppleCare+ with Theft and Loss, which provides up to two incidents of theft or loss coverage and unlimited incidents of accidental damage protection every 12 months, each subject to a deductible.
While phone insurance offers more extensive coverage, it may not always be the most financially prudent option. The likelihood of making a claim on your insurance may be low, and the cost of coverage could instead be allocated towards a sturdy phone case to protect your device. Additionally, if your device is several years old, it may not be worth the expense of repairing it, and trading it in for a new phone may be a more viable option.
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What happens to your lost/stolen phone after you get a replacement
Losing your phone or having it stolen can be stressful. Once you've replaced your phone, there are several steps you can take to protect your lost/stolen phone and your personal information.
Firstly, it is important to note that if you have insurance for your phone, the lost/stolen device becomes the property of the insurance company after you receive a replacement. Your original phone will be entered into a blacklist, and it will remain there indefinitely.
To protect your personal information, you should change the passwords for all accounts you regularly access on your phone, especially financial accounts. Additionally, you should remotely erase the data on your device as soon as possible to prevent thieves from accessing your information. You can do this by going to icloud.com/find on another device, logging into your iCloud account, clicking on "All Devices," choosing your iPhone, and clicking "Erase iPhone." For Android phones, go to android.com/find, sign in to your Google account, and choose "Erase Device" from the left-hand menu.
You should also contact your mobile service provider to suspend your service and report your phone as lost or stolen. They can disable service to your phone and mark it as unusable, even if a new SIM card or carrier is used. This helps protect you and anyone who may unknowingly purchase your stolen phone.
If you have Apple devices, you can use the Find My app or go to iCloud.com/find to mark your iPhone as lost. If you have AppleCare+ with Theft and Loss, you can file a claim for an iPhone replacement, but do not remove your device from your account or Find My until your claim is fully approved.
For Android phones, you can use the Find My Device feature built into your phone through Google Play to locate, lock, or erase your device.
Frequently asked questions
You should first try to locate your device by calling it from another device or using your carrier's mobile app to sound an alert. If you are certain that your phone has been stolen, you should erase the data from your device as soon as possible to keep your information safe. You should then contact your carrier to disable service to your phone and mark it as unusable. Finally, you should file a claim with your insurance provider, if you have phone insurance.
Some insurance providers that offer phone insurance include Asurion, T-Mobile, and Progressive. Apple also offers theft and loss coverage for iPhones with AppleCare+.
Once a phone is reported as lost or stolen and an insurance claim is filed, the phone becomes the property of the insurance company. The phone will remain on a blacklist and cannot be removed.
Phone insurance typically covers loss, theft, and accidental damage such as cracked screens, water damage, and mechanical breakdowns. Some plans may also include identity protection and coverage for repairs due to manufacturer defects.
The cost of phone insurance can vary depending on the provider and the level of coverage. Some companies offer monthly payments, while others may charge a one-time fee for coverage over a certain period. For example, AppleCare+ with Theft and Loss for iPhone has a deductible for each incident, in addition to possible taxes.
