UMR is a third-party administrator (TPA) that provides healthcare plans for its members. It is part of UnitedHealthcare and works with group health plans to help administer healthcare benefits for their members. UMR is the nation's largest TPA, serving more than 3,800 benefit plans and their 6 million members. It provides flexible, innovative solutions to healthcare challenges and helps match employers with benefit strategies that work for them. UMR offers a range of features and benefits to its members, including worldwide emergency coverage, coverage for a wide range of prescriptions, and preventive care.
Characteristics | Values |
---|---|
Type of company | Third-party administrator (TPA) |
Number of benefits plans served | More than 3,800 |
Number of members | 6 million |
Parent company | UnitedHealth Group |
Years of experience | 70+ |
Service | Prompt, personalized |
Website | umr.com |
App | Available on Google Play and the App Store |
Magazine | Healthy You |
What You'll Learn
UMR is a third-party administrator (TPA)
A third-party administrator is a company that provides operational services such as claims processing and policy benefits management under contract to another company. They are called third-party administrators because they act as an intermediary between the insurance company and the policyholder.
Insurance companies and self-insured companies often outsource their claims processing to third-party administrators. They are also commonly used by health insurance providers, who outsource many of their administrative functions, such as claims administration, premium billing, customer enrollment, handling policies, and other day-to-day operations.
Third-party administrators function as intermediaries between the insurance provider and the policyholder, and their key function is the processing of claims and settlement. The third-party administrator issues ID cards to policyholders, which must be shown to hospital authorities before accessing cashless hospitalization services. When a claim is made, the policyholder must inform the third-party administrator, who will direct them to a hospital they are affiliated with. The third-party administrator then sends all the necessary documents for the claim, along with the bills, to the insurer.
UMR, as a third-party administrator, helps match employers with benefits strategies that work for them. They aim to provide simple, seamless, and affordable healthcare experiences for their members so that they can focus on living well. UMR is part of the UnitedHealth Group, a highly diversified health and well-being company with a mission to help people live healthier lives and improve the health system for everyone.
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It is part of UnitedHealthcare
UMR is a UnitedHealthcare company. As part of UnitedHealth Group, UMR is the nation's largest third-party administrator (TPA), serving over 3,800 benefit plans and their 6 million members.
As a TPA, UMR helps match employers to benefit strategies that work for them. By pairing personalized service with intuitive technology, UMR helps build stronger connections and achieve more meaningful results. UMR's goal is to make things simple by translating the complicated parts of healthcare so that customers and their members don't have to.
UMR provides prompt, personalized service to its members. It helps administer healthcare benefits for their members and processes claims for services from healthcare providers. UMR has medical professionals on staff to help coordinate care for members who are hospitalized or dealing with a serious health condition.
UMR offers a range of tools and resources to its members, including the UMR app, which allows members to access their digital ID card, find an in-network provider, and view their most recent claims information on the go. Members can also access Healthy You, UMR's digital magazine, which offers helpful articles, tools, and resources on their journey to wellness.
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UMR offers a range of health benefits
UMR is the largest third-party administrator (TPA) in the nation, serving over 6 million members. As a TPA, UMR helps match employers to benefits strategies that work for them, while reimagining what healthcare can look like in the future. UMR is part of the UnitedHealth Group, a highly diversified health and well-being company with a focused mission to help people live healthier lives and make the health system work better for everyone.
UMR members have access to a variety of tools and resources to help them make the most of their health benefits. The UMR app, for instance, allows members to access their digital ID card, find an in-network provider, and view their recent claims information on the go. Additionally, members can access their accounts online to find healthcare providers, check account balances, and register for benefits.
UMR also provides a wealth of educational resources, such as the "Healthy You" magazine, which offers information about tools and resources available under UMR's member services. This includes health and wellness tips, tools like the myHealth cost estimator, and a glossary for understanding healthcare terms.
UMR plans offer worldwide emergency coverage and cover a wide range of prescriptions. Preventive care is also covered 100% when received through the UnitedHealthcare Choice Plus network. Members can choose any doctor, but they can save money by choosing an in-network doctor or facility, as these providers offer their services at discounted rates. UMR's Preferred Provider Organization (PPO) plan gives members access to the largest network of doctors and hospitals in the country, offering potential savings of 20% to 30% on medical bills.
UMR is committed to providing prompt, personalized service to its members. It has a customer service team available to assist with any questions or concerns related to health benefits. Members can also take advantage of the NurselineSM service, which connects them to registered nurses for advice and answers to their health-related queries, all at no additional cost.
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Members can access their accounts online
UMR is a third-party administrator (TPA) that serves over 6 million members. It simplifies the process of managing your health by offering personalised healthcare plans. Members can access their accounts online through the UMR website or the UMR app, which is available on Google Play and the App Store.
Online Account Access
Website Features
The UMR website offers a range of features to assist members in managing their healthcare. Members can find healthcare providers, check healthcare account balances, track claims, print ID cards, and estimate healthcare costs. Additionally, members can access health and wellness tips, tools, and resources to support their overall well-being.
App Features
The UMR app provides a convenient way to manage healthcare benefits on the go. With just a tap, members can access their digital ID card, find in-network providers, and view their most recent claims information. The app offers quick and easy access to important healthcare details, enabling members to stay connected to their healthcare information at all times.
Customer Support
UMR prioritises customer service and provides a dedicated customer support team. Members can contact UMR by calling the member services phone number listed on their health plan ID card or using the chat feature on the website or app. This 24/7 assistance ensures that members can get prompt answers to their questions and navigate their healthcare journey with ease.
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UMR provides a member magazine with health and wellness tips
UMR is a third-party administrator (TPA) that helps members take charge of their health by offering simple, personalised healthcare plans. As part of their services, UMR provides members with a magazine called 'Healthy You' that is packed with health and wellness tips and tools. This digital magazine is accessible via tablet or mobile device and is an excellent educational resource for members. It offers helpful articles, resources, and tools that members can use on their journey to wellness.
'Healthy You' is a great way for members to learn more about their healthcare benefits and discover the tools and resources available to them as part of UMR's online member services. The magazine is tailored to help members maintain or improve their health, receive the personal support they need, and make the best healthcare decisions for themselves and their dependents.
One of the standout features of 'Healthy You' is its focus on providing practical advice and guidance. For example, members can learn about decluttering their space, which can help create a calmer environment, improve focus, and enhance productivity. This is just one example of how the magazine empowers members to take control of their health and well-being.
In addition to the magazine, UMR also offers a range of other resources, such as a private and secure member website, where members can track their claims, search for doctors, print ID cards, and estimate healthcare costs. They also provide a Nurseline service, allowing members to talk to a registered nurse or chat online at any time. With their comprehensive approach to member support, UMR ensures that individuals have the resources and guidance they need to make informed decisions about their health.
UMR's dedication to providing educational resources, such as 'Healthy You', underscores their commitment to helping members live healthier lives and navigate the complexities of healthcare. By offering simple, innovative solutions, UMR empowers members to take charge of their health and well-being, making healthcare more accessible and understandable.
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Frequently asked questions
No, UMR is the nation's largest third-party administrator (TPA) and is part of UnitedHealthcare and UnitedHealth Group.
UMR helps match employers to benefits strategies that work for them. It helps administer health care benefits for members with group health plans.
UMR provides simple, seamless, and affordable health care plans. It offers worldwide emergency coverage, coverage for a wide range of prescriptions, and 100% preventive care coverage within the UnitedHealthcare Choice Plus network.