Alyssa Lane
Elephant Insurance is a property and casualty insurer that was founded in 2009. It offers a range of insurance products, including car insurance, homeowners insurance, umbrella insurance, and more. Elephant Insurance is a subsidiary of Admiral Insurance Group, a large UK insurance company known for its financial stability and ability to pay out claims. While Elephant Insurance has received positive reviews for its competitive rates, coverage options, and discounts, it has also faced criticism for its customer service and claims handling.
| Characteristics | Values |
|---|---|
| Year founded | 2009 |
| Parent company | Admiral Insurance Group |
| Services | Car insurance, homeowners insurance, umbrella insurance, renters insurance, motorcycle insurance, condo insurance, etc. |
| Service area | Georgia, Indiana, Maryland, Ohio, Tennessee, Texas, Virginia, and 5 other states |
| Customer service | Poor, unresponsive, uncommunicative |
| BBB rating | A+ |
| AM Best rating | A+ |
| Discounts | Yes, for homeowners, home-based workers, and customers who start their policy 5 days before their current policy renews |
| Online tools | Yes, including a mobile app, online account access, and a Coverage Wizard |
| Legal assistance | Yes, for contesting one minor traffic infraction per year and per driver |
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What You'll Learn
Elephant Insurance's car insurance offerings
Elephant Insurance is a property and casualty insurer that was founded in 2009. It is a subsidiary of Admiral Insurance Group, a large UK insurance company. Elephant offers auto insurance in eight states: Georgia, Indiana, Maryland, Ohio, Tennessee, Texas, and Virginia. The company provides standard coverage options like liability, collision, comprehensive, and uninsured motorist coverage. Elephant also offers customised car insurance, full coverage, and non-owner car insurance.
In terms of savings, Elephant advertises that drivers can save up to 40% on their car insurance by taking advantage of its long list of discounts. For example, if you own your home, you may qualify for a homeowner's discount on your car insurance policy. Additionally, home-based workers who drive less due to not having to commute to an office are offered a discount. Elephant also offers a discount of up to 10% if you start your policy with them 5 days before your current policy renews.
Elephant has a direct repair network, which could make things easier if you trust one of the shops on their list. However, some customers have complained about the company's handling of claims, stating that they drag their feet on payments and don't communicate effectively. Elephant has received a higher volume of consumer complaints than many of its competitors.
Overall, Elephant's car insurance offerings include a range of coverage options and discounts, but it is important to consider the company's higher number of complaints when making a decision.
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Homeowner's insurance and discounts
Elephant Insurance offers a variety of insurance products and coverages, including car insurance, homeowners insurance, and umbrella insurance. Elephant's car insurance provides standard coverage options such as liability, collision, comprehensive, and uninsured motorist coverage. The company also offers flexible payment plans, convenient claims filing, and a mobile app for policy management.
In terms of homeowners insurance, Elephant partners with Lemonade, a home insurer focused on customer satisfaction, to offer coverage for property damage, personal belongings, and liability. Homeowners insurance helps protect against financial losses due to accidents, injuries, or natural disasters such as fires, tornadoes, or hurricanes. By bundling home and car insurance, customers can unlock a multi-policy discount, consolidating their insurance needs while saving money.
Elephant also provides additional discounts for homeowners on their car insurance policies. If you own your home, condo, or townhome, you may qualify for the Homeowner Discount, regardless of whether you have separate homeowners insurance. Additionally, those who work from home and drive less can take advantage of a discount offered by Elephant.
Elephant Insurance is committed to making switching insurance providers easy and offers savings opportunities for customers who start their policy before their current policy renews and those who pay their policy premiums upfront. Overall, Elephant strives to provide protection and convenience, as evidenced by their high customer satisfaction ratings and recognition as a Forbes America's Best Insurance Company in 2023.
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Customer service and claims handling
Elephant Insurance is a property and casualty insurer, founded in 2009, that offers car insurance, homeowners insurance, umbrella insurance, and more. Elephant advertises that drivers can save up to 40% on their car insurance by taking advantage of its long list of discounts. It also offers a homeowner's discount, a discount for those who work from home, and a discount for those who start their policy early.
Elephant Insurance has received mixed reviews for its customer service and claims handling. On the one hand, some customers have praised the company for its helpful and knowledgeable customer service representatives. On the other hand, several reviews have criticized Elephant Insurance for its handling of claims, with some customers reporting that the company dragged its feet on paying out claims and failed to communicate in a timely manner. There have also been complaints about the company's practice of using third-party approval for claims, which can result in delays and confusion.
The company has also received a higher volume of consumer complaints than many of its competitors, according to data from the National Association of Insurance Commissioners. However, it's important to note that these complaints may not be representative of all customers' experiences, and individual experiences may vary.
In terms of the claims process, Elephant Insurance offers convenience and flexibility. Customers can file claims online or through the Elephant mobile app, which has received positive reviews for its user-friendliness. The company also provides a direct repair network, which can streamline the repair process if customers use one of the shops on their list.
Additionally, Elephant Insurance offers legal assistance as part of its coverage. This includes contesting one minor traffic infraction per year and per driver, with the company covering the cost of a consultation and representation by a lawyer. Customers can also receive a 25% discount on attorney fees for non-auto-related legal matters.
Overall, while Elephant Insurance offers a range of convenient tools and discounts, there are some concerns about the company's customer service and claims handling based on customer reviews and complaint data. It is always advisable to research a company's reputation and read reviews before purchasing insurance to ensure it aligns with your priorities and needs.
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Legal assistance and other coverage options
Elephant Insurance is a property and casualty insurer, founded in 2009, offering car insurance, homeowners insurance, umbrella insurance, and more. Elephant advertises that drivers can save up to 40% on their car insurance by taking advantage of its long list of discounts.
Legal assistance is one of the coverage options offered by Elephant Insurance. This is applicable for contesting one minor traffic infraction per year, per driver. Elephant's legal assistance will cover the cost of a consultation and representation by a lawyer. Policyholders can also get a 25% discount on attorney fees for pre-existing, non-auto-related legal matters like family law, documentation review, and will preparation.
In addition to legal assistance, Elephant Insurance offers a variety of other coverage options. These include the standard options of liability, collision, comprehensive, and uninsured motorist coverage. Elephant also provides rental reimbursement, which helps pay for a rental car if you can’t drive your vehicle due to a covered loss. Non-owner car insurance is another coverage option, which provides car insurance coverage if you regularly drive a vehicle you don’t own. This policy is also useful if you need an SR-22 after a DUI or other serious traffic violation.
Elephant Insurance also offers customized car insurance, as well as insurance for other vehicles such as ATVs, snowmobiles, and golf carts. They provide motorcycle insurance through a partnership with Dairyland. For homeowners, Elephant offers standard coverage through its partner company Lemonade, including personal property coverage, liability, and medical payments coverage.
Elephant Insurance has a wide variety of discounts available, including a homeowner's discount, and a discount for those who work from home and drive less as a result. They also offer a 10% discount if you start your policy with Elephant 5 days before your current policy renews.
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Elephant Insurance's parent company and financial stability
Elephant Insurance is a subsidiary of Admiral Group plc, a UK-based international financial services company. Admiral Group is one of the UK's largest insurers and has owned Elephant Insurance since its founding in 2009. Elephant Insurance is a small company, writing auto insurance policies in eight US states: Georgia, Illinois, Indiana, Maryland, Ohio, Tennessee, Texas, and Virginia.
Elephant Insurance has been recognised for its customer focus, innovative pricing, and inclusive culture. It was named a Richmond Times-Dispatch Top Workplace for several years and was listed as a Forbes America's Best Insurance Company in 2023. The company has also achieved an Excellent TrustScore on Trustpilot and a 4.7-star rating on Google, with 9 out of 10 customers renewing their policies each term.
However, despite these accolades, Elephant Insurance has faced some criticism for its customer service. Some reviews mention struggles with unprofessionalism, rude behaviour, and a lack of answers to policy questions.
In terms of financial stability, Elephant Insurance does not have a financial strength rating available, which makes it challenging to assess its long-term financial stability and ability to pay claims. As a subsidiary of a large insurer like Admiral Group, Elephant Insurance likely benefits from financial backing and stability. Still, without specific financial strength information, it's challenging to provide a comprehensive assessment of its financial stability.
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Frequently asked questions
Elephant Insurance is a property and casualty insurer that was founded in 2009. It offers car insurance, homeowners insurance, umbrella insurance, and more. Elephant advertises that drivers can save up to 40% on their car insurance by taking advantage of its long list of discounts.
Elephant offers a variety of insurance products and coverages, including customised car insurance, liability, collision, comprehensive, and full coverage. Elephant also offers insurance for other vehicles, such as ATVs, snowmobiles, and golf carts.
Reviews of Elephant Insurance are mixed. While some customers have reported positive experiences, such as good customer service and helpful representatives, others have complained about issues with claims handling, unexpected rate increases, and difficulties with cancelling policies.
The average premiums for Elephant Insurance are not available. However, according to one source, a customer's car insurance premium increased from $320 to $640 per month, while another customer reported paying $212 per month initially and then $506 per month after an accident.
