Jane Dotson
USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world, with over 150 years of industry expertise. USI has served over 500,000 clients, providing property and casualty insurance, employee benefits, personal risk solutions, and retirement consulting. The company was founded in 1994 with $6.5 million in revenue and has grown to over $1 billion in revenue, with more than 10,000 employees across 200 offices worldwide. USI's success can be attributed to its focus on understanding client needs, delivering strong local service, and innovating with cutting-edge solutions. The company has been recognised for its achievements, including being named a finalist in Zywave's Cyber Risk Awards and being honoured as one of the nation's Best and Brightest in Wellness.
| Characteristics | Values |
|---|---|
| Year founded | 1994 |
| Number of employees | 4,200 in 2016; over 10,000 in 2023 |
| Number of offices | 140 in 2016; more than 200 in 2023 |
| Revenue | $1 billion |
| Industry | Insurance brokerage and consulting |
| Headquarters | Valhalla, New York |
| Services | Property and casualty, employee benefits, personal risk, program and retirement solutions |
| Clients | Large risk management clients, middle market companies, smaller firms, and individuals |
| Platform | USI ONE Advantage |
| Awards | Finalist in two separate award categories as part of Zywave's 11th annual Cyber Risk Awards; recognised as one of the nation's Best and Brightest in Wellness for two consecutive years |
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What You'll Learn
USI is one of the largest insurance brokerage and consulting firms worldwide
USI Insurance Services, headquartered in Valhalla, New York, is one of the largest insurance brokerage and consulting firms worldwide. It was started in 1994 with $6.5 million in revenue and 40 employees in California. In the 30 years since, USI has grown to over $1 billion in revenue, with over 10,000 committed professionals working across more than 200 offices.
USI provides property and casualty, employee benefits, personal risk, program, and retirement solutions to a diverse range of clients, including large risk management clients, middle-market companies, smaller firms, and individuals. The company has a strong focus on understanding the specific needs of its clients, delivering unparalleled local service, and innovating with cutting-edge solutions. This approach is encapsulated in their acronym, USI, which stands for Understand, Service, and Innovate.
USI's success and growth can be attributed to its industry expertise and strong partnerships. Through its acquired agencies, USI has over 150 years of consulting and brokerage experience, with some local offices dating back to the 1860s. The company has a deep commitment to investing in local communities and attracting the best talent in the industry.
USI's interactive platform, USI ONE Advantage®, is a key factor in its success. This platform integrates proprietary and innovative client solutions, networked local resources, and enterprise-wide collaboration to deliver customized results with a positive impact. The company's industry vertical strategy, which involves developing industry-based solutions, is closely tied to the USI ONE Advantage. By harnessing the collective knowledge of associates and utilizing technical resources in field offices, USI creates effective solutions that meet the diverse needs of its clients.
USI's commitment to innovation and client-centric solutions has been recognized through various awards and accolades. The company was named a finalist in two categories of Zywave's 11th annual Cyber Risk Awards, recognizing the outstanding contributions of their cyber team and National Cyber Practice Leader. Additionally, USI was recognized as one of the nation's Best and Brightest in Wellness for two consecutive years by the National Association for Business Resources, highlighting their innovative practices in wellness, wellbeing, and human resources.
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USI's history, growth and innovation
USI Insurance Services, headquartered in Valhalla, New York, is one of the largest insurance brokerage and consulting firms in the world. It was started in 1994 with $6.5 million in revenue and 40 employees in California. In 2024, USI celebrated its 30th anniversary and was found to have served over 500,000 clients, meeting their property and casualty, employee benefit, personal risk, and retirement needs across the nation.
USI has grown to over $1 billion in revenue, with over 10,000 committed professionals in more than 200 offices across the country. This growth is attributed to its focus on four core lines of business: commercial property and casualty, employee benefits, personal risk, and retirement consulting. USI's unique selling proposition is its ability to understand the specific needs of its clients, provide a strong local client service model, and innovate with cutting-edge solutions.
The USI ONE Advantage® is an interactive platform that integrates proprietary and innovative client solutions, networked local resources, and enterprise-wide collaboration to deliver customized results. The company has invested heavily in the USI ONE Advantage strategy, which involves spending a lot of time developing industry-based solutions. The first part of the ONE acronym is the Omni Knowledge Engine, which harnesses the collective knowledge of associates from across the country and documents and builds out solutions. The Omni is also connected to an online library, providing support material, online training, case studies, and financial impact explanations for producers at USI to access hundreds of solutions and ideas for their clients.
USI's commitment to innovation and growth has been recognised through various awards and honours. They were named a finalist in two separate award categories as part of Zywave's 11th annual Cyber Risk Awards, and were recognised as one of the nation's Best and Brightest in Wellness for two consecutive years by the National Association for Business Resources.
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USI's recognition and awards
USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world. It offers property and casualty, employee benefits, personal risk, program, and retirement solutions to a wide range of clients. The company has been recognised for its achievements in several ways.
USI was recognised as one of the nation's Best and Brightest in Wellness for two consecutive years. This award is given to organisations with the most innovative wellness, wellbeing, and human resource practices by the National Association for Business Resources/The Best and Brightest Programs. USI was also named a finalist in two separate award categories as part of Zywave's 11th annual Cyber Risk Awards. The company's #cyber team was nominated for the Cyber Retail Broking Team of the Year award, and Nadia Hoyte, USI’s National Cyber Practice Leader, was a finalist for Cyber Risk Industry Person of the Year.
USI has also received several other awards and accolades. These include being recognised by Glassdoor as a Best-Led Company in the US in 2024, Certified as a Great Place To Work in 2024, and Named to the Fortune 2024 Best Workplaces in Financial Services & Insurance List. The company was also Ranked by Insurance Business America as a Top Insurance Employer 7 Consecutive Years and recognised as a Best Place to Work in Insurance by Business Insurance 5 years in a row.
USI's I’m With U program was honoured with Insurance Business America’s 5-Star Diversity, Equity and Inclusion Award 3 years in a row. The company has also received Multi-year recognition as a Top Property & Casualty Agency by Insurance Journal and was Recognised as a Top-Rated Employee Benefits Consultant in multiple states by Mployer Advisor in 2024.
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USI's verticals and business strategy
USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world. It offers property and casualty, employee benefits, personal risk, program, and retirement solutions to a wide range of clients, from large risk management clients to smaller firms and individuals.
USI's business strategy involves leveraging the USI ONE Advantage®, an interactive platform that integrates proprietary and innovative client solutions, networked local resources, and enterprise-wide collaboration. This platform enables USI to deliver customized results with a positive bottom-line impact. The company also attracts top talent by investing in and serving its local communities.
USI's verticals include:
- Property and Casualty: USI provides property and casualty insurance solutions tailored to their clients' needs.
- Employee Benefits: They offer a range of employee benefit solutions, including retirement plans and wellness programs, to help businesses attract and retain talent.
- Personal Risk: USI also provides personal risk management services, helping individuals protect their assets and manage their risks.
- Retirement Solutions: In addition to employee benefits, they offer retirement planning and consulting services to help individuals and businesses prepare for the future.
- Cyber Risk: USI has a dedicated cyber team that provides cyber risk insurance and solutions to businesses, as recognized by Zywave’s 11th annual Cyber Risk Awards.
USI's business strategy is focused on growth and execution. They aim to develop and implement strategic initiatives to enhance revenue growth and improve operating margins. This includes analyzing financial and operating reports, participating in forecasting and performance reviews, and presenting findings to corporate executives. USI also focuses on data-driven decision-making, with a Corporate Strategy Associate role that involves using analytics and data modeling to support decision-making and drive improvements across the business.
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USI's clients and services
USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world. It has more than $2.7 billion in revenue and over 10,000 associates across 200+ offices worldwide. With a presence in over 200 offices, USI serves clients' local, national, and international needs.
USI provides property and casualty, employee benefits, personal risk, program, and retirement solutions to a diverse range of clients, including large risk management clients, middle-market companies, smaller firms, and individuals. The company has served over 500,000 clients, helping them meet their specific needs in these areas.
USI's clients include national retail chains, shopping malls, major entertainment venues, office campuses, and industrial complexes. Additionally, they serve hospitality companies, pharmaceutical companies, and clients from various other industries. USI's services are customizable, ensuring that each client receives solutions tailored to their unique requirements.
The company has been recognised for its excellence, being named a finalist in Zywave's 11th annual Cyber Risk Awards in two separate categories. USI was also recognised as one of the nation's Best and Brightest in Wellness for two consecutive years by the National Association for Business Resources. With a combination of industry-leading national capabilities and dedicated local service teams, USI stands for Understand, Service, and Innovate, striving to meet the diverse needs of its clients.
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Frequently asked questions
USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world. They have served over 500,000 clients, providing property and casualty, employee benefit, personal risk, and retirement solutions.
USI stands for Understand, Service and Innovate. Understand refers to addressing the specific needs of their clients; Service refers to their strong local client service model; and Innovate refers to their innovation of best-in-class solutions.
USI Insurance Services combines industry-leading national capabilities with local service teams. They have over 10,000 professionals across more than 200 offices, serving clients' local, national, and international needs. They also have an interactive platform called the USI ONE Advantage®, which integrates proprietary and innovative client solutions.
