Haris Ashley
Combined Insurance is a global provider of supplemental insurance, including accident insurance, life insurance, and critical care coverage. The company has a rich history, strong financial stability, and an impressive parent company. It has been in business for over 100 years and is considered a leading provider of individual and supplemental health, accident, disability, and life insurance in the US.
Reviews for Combined Insurance are mixed. On Indeed, the company has a rating of 3.3 out of 5 stars, with some employees praising the company's training and work culture, while others criticise its stressful work environment, low pay, and lack of support from upper management. On TrustedChoice, the company has a rating of 4.5 out of 5 stars, with customers reporting affordable premium rates and excellent customer service.
Some people on Reddit have accused Combined Insurance of being a multi-level marketing (MLM) scheme or a pyramid scheme, but this has been disputed by others.
| Characteristics | Values |
|---|---|
| Company Type | Specialty insurance carrier |
| Insurance Type | Life and health insurance products |
| Insurance Products | Supplemental health insurance, disability insurance, life insurance (whole), critical illness insurance |
| Parent Company | Chubb |
| Financial Strength | $100-$250 million |
| Customer Service | Online claims reporting, snail mail claims reporting, fax claims reporting, general inquiries contact form on website |
| Customer Feedback | Good |
| Discounts | Safe premises discount, formal safety plan discount, smoking cessation program discount, young applicant discount, safe hobbies discount |
| Work-Life Balance | 3.0 out of 5 stars |
| Job Security and Advancement | 3.0 out of 5 stars |
| Management | 3.1 out of 5 stars |
| Culture | 3.1 out of 5 stars |
What You'll Learn
Positive reviews for customer service and claims handling
Combined Insurance has received a range of reviews, with some customers praising the company's customer service and claims handling, while others have expressed dissatisfaction. Here are some positive reviews specifically related to customer service and claims handling:
"I had to file a claim. My agent came to my house and assisted me with the paperwork. About a week after my paperwork was submitted, I got a check! I have no complaints with this company and I would definitely recommend them. I don’t understand all these negative reviews. As far as I can tell, the policies pay out according to what’s covered in the policy."
"Claim process was smooth, my Combined agent went over and above to help with the claim process. I am happy with how much value the products have brought to my family with such an affordable premium."
"I have been a client of theirs for over 2 years now. Each time I had an issue with a claim, they went above and beyond to assist me with a resolution. They have great attitudes and great client care. I recommend them to everyone I know!"
"I had some accidental insurance with Combined. I found the rates to be more reasonable than Aflac which I also carried. When I changed jobs and no longer required coverage, I emailed Combined through their website and they cancelled my policy right away, without hassling me. Thankfully I've never had to file a claim with Combined so I can't comment on that process but I appreciated the level of service otherwise."
"As a client, I pay a low premium each month, and when I submitted in my claim via fax last month they paid me out just under $2,000 only 3 days later!! My Combined sales rep was very knowledgeable in answering questions regarding the claim process."
Overall, while there are some negative reviews, these positive testimonials highlight the company's commitment to providing timely and knowledgeable support to its customers during the claims process.
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A well-established carrier with good financial stability
Combined Insurance Company of America is a well-established insurance carrier with a long history spanning nearly a century. Founded in 1922 by W. Clement Stone with just $100, the company has grown into a leading global provider of supplemental insurance, including accident insurance, life insurance, and critical care coverage. With headquarters in Chicago, Illinois, Combined Insurance has a presence in North America, Latin America, Europe, and the Pacific.
The company's rich history and impressive financial stability are notable aspects of its operations. Combined Insurance is a subsidiary of Chubb, one of the leading commercial lines insurers in the US and the world's largest publicly traded P&C insurance company. This affiliation contributes to Combined Insurance's strong financial footing.
Combined Insurance has consistently demonstrated its financial strength and stability, earning high ratings from reputable sources. A.M. Best, a leading independent insurance-rating company, has awarded the company an "A+ (Superior)" rating, indicating that Combined Insurance is a financially sound and reputable carrier capable of offering secure coverage to its customers.
In addition to its financial stability, Combined Insurance has a strong track record of providing quality coverage. The company has been recognised as a leading provider of individual and supplemental health, accident, disability, and life insurance. With 5 million supplemental policies in action, Combined Insurance has established itself as a trusted and reliable carrier in the insurance industry.
The company's longevity, financial stability, and commitment to providing quality coverage have solidified its position as a well-established and trusted carrier in the insurance market.
A wide range of insurance products
Combined Insurance is a global provider of supplemental insurance, including accident insurance, life insurance, and critical care coverage. The company has a wide range of insurance products catering to individuals, families, and businesses.
For individuals and families, Combined Insurance offers coverage for slips, falls, and accidents, as well as critical illness insurance and disability insurance. This provides financial protection in the event of a serious illness or injury, helping to offset out-of-pocket expenses and providing peace of mind.
Combined Insurance also recognises that each person's life is unique, and therefore offers customisable coverage to suit individual needs. Whether it's filling coverage gaps, getting coverage for specific conditions or treatments, or simply seeking added protection, Combined Insurance's team is dedicated to providing tailored support.
In addition to its individual and family plans, Combined Insurance also assists businesses in building comprehensive employee benefits packages. These supplemental benefits are designed to attract and retain top talent, meeting the diverse needs of employees. The company's Worksite Solutions program offers supplemental insurance to complement existing employer benefits programs, ensuring that businesses can provide a competitive and attractive benefits package.
Combined Insurance's range of products reflects its commitment to serving a diverse customer base. With a history spanning a century, the company has established itself as a stable and trusted insurance provider, continuously adapting to meet the evolving needs of its clients.
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A stressful work environment for employees
A stressful work environment is a common theme in reviews of Combined Insurance on Indeed.com. Several former employees describe the company as stressful to work for, with one former agency leader stating that they would "not recommend it under current management".
A former district manager from Kansas describes the upper management as uncaring towards those "busting butt for the customer". They go on to say that Combined does not pay claims, despite the company's public-facing promise to support you with cash benefits.
A former insurance agent from College Park, Georgia, describes the work environment as "repetitive competition nepotism", with "low pay, long hours [and] commission-driven" work. Another former employee, an insurance broker working remotely, says that Combined Insurance is "the worst company to work with", and that they were "hardly ever compensated" for their hard work.
A former claims adjuster from Richmond, Indiana, describes the Chicago office as "micromanaging at its finest", with "lots of favouritism", and that "overworking and having no life outside of work was rewarded".
One former employee, a sales manager from South Carolina, gives a more positive review, praising the company's "outstanding training", and stating that Combined Insurance was a "great experience".
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A good place to gain sales experience
Combined Insurance is a global provider of supplemental insurance, including accident insurance, life insurance and critical care coverage. The company has a strong reputation as a well-established carrier with high ratings from A.M. Best and the Better Business Bureau (BBB). It has been in business for almost 100 years and is known for its excellent customer service.
If you're looking to gain sales experience, Combined Insurance could be a good place to start. The company has a strong focus on sales and offers superior sales training, which some employees have described as the best in the world. One former employee said that the training they received at Combined Insurance gave them a significant advantage over other rookie sales engineers in a subsequent sales role. The company also provides ongoing training and support, as well as a great bonus structure.
The sales environment at Combined Insurance is described as very competitive, with a culture of individualism and self-starting. Sales roles involve a lot of cold calling, driving and appointments. It's a commission-driven environment, which can be stressful, but there is flexibility in working hours.
While some employees have praised the supportive work environment and fun colleagues, others have criticised the company for its lack of structure, poor management and low pay. There are also concerns about Combined Insurance operating as a Multi-Level Marketing (MLM) scheme, although this is disputed by some employees.
Overall, if you're looking for a place to gain sales experience, Combined Insurance could be a good option, particularly if you're seeking superior sales training and the opportunity to earn commissions.
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Frequently asked questions
Combined Insurance has an overall rating of 3.5 out of 5 stars on Glassdoor, with 59% of employees saying they would recommend the company to a friend.
According to reviews on Glassdoor, the work environment at Combined Insurance is supportive, with friendly people and good coworkers. However, some reviews mention that the environment can be stressful and that there is a lot of pressure on sales.
Some pros of working at Combined Insurance include flexible hours, helpful management, good training, and the ability to work from home. The company also offers benefits such as a 100% 401k plan match and a discounted employee stock purchase program.
Some cons of working at Combined Insurance include long hours, high turnover, poor management, and a lack of qualified leads. Some employees also mention that the company provides old leads and that the commission structure is not very good.
Customer reviews of Combined Insurance are mixed. While some customers praise the company for its supportive managers and good training, others complain about issues with claims, refunds, and customer service. There are also complaints about the company continuing to collect premiums after policy cancellation.
