Greyhound Ticket Insurance: What You Need To Know

When booking a trip with Greyhound, you may be wondering if they offer insurance on tickets in case of cancellation or lost luggage. While Greyhound does not explicitly offer insurance on tickets, they do have a partnership with Allianz, a travel insurance provider, which you can purchase when booking your ticket. Additionally, Greyhound offers refunds or vouchers for cancelled tickets and compensation for lost or damaged luggage up to a certain amount.

Buying tickets

When purchasing tickets, it is important to note that different forms of payment cannot be combined. Additionally, there is a $20 fee for booking over the phone, and a $5 booking fee for bookings made through the call centre, travel centre, or directly from the drivers. Buying tickets in advance online can result in lower prices, and there are also discounts for return trips, group bookings, and Commuter Passes for regular travellers between the same two destinations.

Passengers are recommended to arrive at least 20-30 minutes before departure time, and if picking up tickets at the station, it is suggested to arrive at least 45-60 minutes early. An e-ticket will be sent by email, which can be loaded onto an electronic device to be scanned by the agent, or it can be printed at home. It is important to have an accepted form of identification, such as government-issued ID, as alternative forms like a college ID are not accepted. Luggage allowances include one carry-on bag under 25 pounds and one checked bag with dimensions not exceeding 63 inches and a weight not exceeding 50 pounds. Additional bags can be checked for a fee, and bikes can be transported for an oversized item charge.

Greyhound offers travel insurance through Allianz, which can be purchased when booking a ticket. This insurance can provide reimbursement in the event of a cancelled trip or lost/damaged luggage. It is important to note that Greyhound's liability for lost or damaged checked baggage is limited to a maximum value of $250 per adult ticket and $125 per child ticket. Therefore, purchasing additional insurance is recommended for items valued above these amounts.

Ticket cancellation

Greyhound offers a flexible cancellation policy. You can cancel your ticket up to 15 minutes before departure and instantly get a refund in the form of a voucher for future travel. To cancel your ticket, log into "Manage My Booking" with your booking number (found on your email confirmation) and the email address used to purchase the ticket. From there, follow the prompts to instantly cancel your ticket. If you purchased travel insurance with Allianz when you booked your ticket, you can file a claim for reimbursement.

If you experience a departure delay of more than 120 minutes, you can request a refund. Contact Greyhound with the details of your trip, and they will review your request. You can also use the remaining value from your cancelled ticket towards a new ticket.

Please note that vouchers are generally valid for one year, but there may be exceptions, so it is best to refer to the email containing the voucher code. Additionally, vouchers issued as part of a promotion or goodwill gesture can only be redeemed once.

Regarding luggage, if any of your checked baggage goes missing or is damaged while in storage in the baggage compartment, you can apply for compensation. You will need the baggage tag given to you when you checked your bag to process the claim. The maximum value offered per adult ticket is $250, and $125 per child ticket. If you have items in your checked baggage that exceed this amount, you may want to consider purchasing additional insurance.

For Greyhound Australia, you can manage your bookings through your "My Greyhound" account or by contacting their customer service team. A booking fee of $5 applies to bookings made through their call centre, travel centre, or directly from their drivers.

Ticket insurance

Firstly, when it comes to purchasing tickets, Greyhound offers a range of payment options, including debit/credit cards, cash, PayPal, and vouchers. They also allow for flexible payment methods, such as buying tickets in advance or paying with cash at various locations, including Walmart, CVS, and 7-Eleven. However, there is no mention of ticket insurance during the purchasing process.

Greyhound does provide information on cancelling tickets and obtaining refunds. Tickets can be cancelled up to 15 minutes before departure, and refunds are provided in the form of vouchers for future trips. In the case of departure delays exceeding 120 minutes, customers can request a refund by contacting Greyhound with their trip details. While this demonstrates some level of protection, it is not equivalent to ticket insurance.

Additionally, Greyhound mentions luggage liability, which provides limited compensation for lost or damaged checked baggage. The maximum value offered is $250 per adult ticket and $125 per child ticket. However, they explicitly state that if customers want higher compensation, they must purchase separate insurance. This implies that Greyhound does not provide ticket insurance but encourages customers to seek external insurance options for additional coverage.

Furthermore, in a customer testimonial on a separate website, a loyal Greyhound passenger mentions using Yonder Travel Insurance to address issues with lost or stolen items. This further reinforces the idea that customers seeking insurance for their Greyhound tickets may need to rely on third-party providers.

Overall, while Greyhound does not explicitly mention ticket insurance, they provide some protections, such as cancellation policies and luggage liability coverage. For more comprehensive coverage, customers may need to explore external travel insurance options to ensure they are protected against unforeseen events or problems during their trip.

Luggage insurance

Greyhound passengers are allowed one carry-on bag under 25 pounds and one checked bag that must not exceed 63 inches in total dimension or 50 pounds in weight. Up to two additional bags can be checked for $20 each. Greyhound's maximum reimbursement for lost luggage is $250, as per the Interstate Commerce Act, which allows bus companies to set their reimbursement rates. Passengers may purchase declared value for items checked as overweight, oversized, or excess baggage up to a maximum of $300 per transaction. Passengers can also insure their baggage (excluding items checked as overweight, oversized, or excess baggage) up to a maximum of $1,000 per passenger ticket.

Greyhound does not insure passengers' bags. Bags are placed underneath the bus, and when the bus reaches a stop, passengers rush to the luggage compartments, often taking bags by accident or on purpose. It is recommended that passengers always keep important documents and valuables on their person.

Passengers may file a claim for reimbursement if they purchased travel insurance with Allianz when booking their ticket. If negligence can be proven, passengers may also win a case in small claims court.

Ticket collection

Greyhound offers several ways to buy tickets, with various flexible payment options. You can pay by debit/credit card, cash, or PayPal. You can also use a voucher to pay for your ticket. You can buy your ticket online and show it on your phone, or print it at home or at a self-service kiosk. You can also reserve your ticket online and pay with cash at various locations, including Walmart, CVS, 7-Eleven, and Walgreens. If you are in the U.S., you can buy tickets over the phone using a debit or credit card. You can then pick up your tickets at the station, get them by email, or print them at home. You can also buy tickets at one of the thousands of independent agents across the United States, such as convenience stores and gas stations.

If you have lost your ticket, you can log into "Manage My Booking" with your booking number and email address to cancel your ticket and get a refund in the form of a voucher. You can also make changes to your trip up to 15 minutes before departure. If you experience a delay of more than 120 minutes, you can request a refund.

If you have lost items during your trip, Greyhound will try to help you, but they expressly disclaim liability for any lost or damaged baggage. If your checked baggage goes missing or is damaged, you can apply for compensation. You will need the baggage tag and your ticket, and the maximum value is $250 per adult ticket and $125 per child ticket. If your items are worth more than this amount, you can apply for compensation if you bought insurance.

If you bought travel insurance with Allianz when you booked your ticket, you can file a claim for reimbursement. You can also compare travel insurance options at Yonder Travel Insurance.

Frequently asked questions